Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 12367571
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Perfect for what I need them for
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! they connect and disconnect instantly upon taking them out/ putting them back in the case! the noise cancelling is super good and they sound amazing! I haven't even explored all the sound options in the app but they are extremely customizable! the only thing I would recommend is purchasing a locking case if you're clumsy like me. if you drop them they will go flying out of the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyD,
We are thrilled to hear you're enjoying the seamless connectivity, amazing sound, and highly customizable features of your WF-1000XM5 earbuds! We appreciate your great advice regarding a locking case to help keep the earbuds secure during accidental drops.
Thanks for choosing Sony.
Best regards,
Eliab
Out of 10 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Quality 10/10 Comfortability 7/10 Charge 10/10 Transparency Mode: 4/10 Noise Cancelling: 10/10
I would recommend this to a friendSony earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Have great sound and battery life. I wish they were a little bit louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon,
That's wonderful! We're thrilled you love the sound and battery life of your WF-1000XM5 earbuds. For increased volume, try checking the volume limit settings both within the Sony Headphones Connect app and on the device you're connected to, as some devices have their own separate limiters that can be adjusted.
Thanks for choosing Sony.
Best regards,
Eliab
The Absolute Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a couple words: The Best! These buds are phenomenal, the ANC is so good I have people telling me it sounds like I mute the call the moment I stop talking (they cannot hear background noise). When my wife called me from the supermarket (Publix) her voice sounded super-clear I was astonished by the quality. It had that GOD sound to it, as if her voice was in my head speaking to me (very weird but clear). Several different tips included, the app is pretty solid and configurable and they nice and small. The only complaint I have is the glossy finish makes for an interesting time removing the buds from its case. Charging is quick as well. Worth every penny so don't hesitate just buy it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharkfish, Thank you so much for taking the time to leave us a wonderful review of your WF1000XM5! We're glad you like the excellent noise cancellation, phone call clarity, greatly reduced background noise, superb sound, several ear tips sizes, compact size, and highly customizable app. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case due to the glossy finish and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Best earbuds on the market
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My genuine daily drivers, even with an iPhone. I feel they feel and sound much better than apple buds, and some with 3 extra sets of size tips so you can really get a nice feel. Use them for workouts, walks, when I’m shoveling, or when I’m doing projects around the house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlaiseB,
It is truly wonderful to know that the WF-1000XM5 has become your go-to daily driver for everything from workouts to projects around the house! We are thrilled that you’ve found the perfect fit with the included noise-isolation earbud tips and that the superior sound quality stands out to you. It is great to hear that they integrate so seamlessly into your lifestyle, no matter the task at hand.
Thank you for making Sony part of your listening experience.
Best regards,
Dominick
Worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a pair of beats fit pro and am very glad I did. Sound quality, fit, battery life have all exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, JTK1028! It is great to hear that the sound quality, comfortable fit, and battery life have exceeded your expectations. We designed the WF-1000XM5 to deliver exceptional audio performance, all-day comfort, and long-lasting battery—so it's wonderful to know they're meeting your needs. Thank you for choosing Sony for your listening experience; we hope you continue to enjoy your earbuds every day!
Best regards,
Gus
Sony Social Media Team
Great sound, Excellent Noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Excellent sound. Spectacular noise cancellation. Connectivity can be lagging a little bit in certain condition. But overall, I would highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM,
We are thrilled you're enjoying the excellent sound and spectacular noise cancellation of your WF-1000XM5 earbuds! If you encounter any connectivity lag, try toggling the "Priority on Stable Connection" setting within the Sony Headphones Connect app. Thank you for the high recommendation and for choosing Sony.
Best regards, Eliab
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried them all. These have great sound and are very comfortable. The battery life is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoujeeHomeOffice,
We're so pleased to hear that you are enjoying your WF-1000XM5 earbuds! It's fantastic that you've found the sound and comfort to be top-notch, and we're glad you're appreciating the excellent battery life.
The comfort and secure fit you're experiencing is thanks to our ergonomic design, which is 25% smaller and 20% lighter than the previous model. This makes for a more natural fit in your ear, so you can enjoy your music for extended periods without fatigue. The superb sound quality you're hearing is a result of the Dynamic Driver X, which provides a wider frequency reproduction, so you can enjoy richer vocals and more detailed sound across all genres.
Thanks for choosing Sony, have a great day!
DiegoV
Can't go wrong with sony ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds sounds great love how they sounds fits great in my ears an there not heavy really did feel them in your ear but you feel them after 3hrs of wearing them i like that it comes with a app for your phone so you adjust the settings. To make them sound better i have them over a year an there still sound great would buy them again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
That's wonderful feedback! We're so glad you are still enjoying the excellent sound quality and comfortable fit of your WF-1000XM5 earbuds, even after a year. We appreciate you using the app to fine-tune your experience.
Thanks for choosing Sony.
Best regards, Eliab
Sony makes my favorite earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had their previous generation and love these. Great audio quality. Fast connectivity to different devices. The carrying case for this one is smaller than what I'm used to making me kinda scared of losing it. The case has an interesting gritty texture but overall great audio and great call quality. Fits very comfortable in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Habiy!
We are thrilled to hear how much you are enjoying the WF-1000XM5 earbuds and that they are a great upgrade from your previous pair! Thank you so much for sharing your detailed feedback.
We certainly understand your feeling about the case size, especially when comparing it to an older model. We designed it to be more compact for easier, everyday pocket-ability, but your point about feeling nervous about losing it is absolutely noted.
Thank you so much for choosing Sony!
Best regards,
Estefany
Sony WF-1000XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is perfect. The size of headphones even with the case is not big. But because of the shape of the headphones and the way they are positioned in the case, they are difficult to take out and they can slip out of your hands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paul,
Thank you for your honest feedback! It is great to hear that the sound quality of the WF-1000XM5 is perfect and that you appreciate the compact size.
We appreciate you pointing out that the shape and positioning in the case make them a bit tricky to remove. This insight is extremely helpful.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
Overall very pleased.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these about a month, but they have been pretty good. The noise canceling is pretty good ive had better, but not bad at all. I really like the touch controls on these ones. Basically never miss and they are in an ergonomic spot. They hold well and the foam pieces are pretty easy to clean. The case feels a little flimsy, but once i put the case in a protective case it feels super solid. Battery life is decent, but doesnt make it a full 8 hours. However they charge very quickly so it hasnt been an issue for me. They spund really good. Especially if you use the 360 sound stuff. Has an option for better audio quality using their bluetooth connection or regular. Sometimes at the gym the higher quality connection gets a bit spotty. Not sure if its because there are tons of bluetooth connections happening, but its easy to switch to the more stable connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnyJ,
We are pleased to hear that you are enjoying the ergonomics, touch controls, and 360 Reality Audio on your WF-1000XM5 earbuds. Regarding the connection in high-traffic areas like the gym, we recommend using the "Priority on Stable Connection" setting in the Sony | Headphones Connect app to minimize interference. We also appreciate your feedback on the battery life and case design, and we're glad the quick-charging feature is keeping you powered throughout your day.
Thanks for choosing Sony.
Best regards, Eliab
Had to get new ear buds and liked my Sony X4...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound good and hold a charge well, but I think I the X4 (previous model) was better as far as fit and staying in my ears, as far as the noise cancelling they were better, and a little bigger and easier to get out of the case. I will keep the new X5...just think the 4's were a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Thank you for the positive review! We're so pleased to hear you like top-notch noise cancellation of your new Sony WF1000XM5. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Thanks for choosing Sony! -Sam
Comfortable and Great Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, deep base and amazing sound quality. Very comfortable in my ears normally don't like in-ear but these are pretty comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SR375,
Thank you for choosing Sony!
We couldn't be happier to hear that your WF1000XM5 earbuds provide excellent noise cancellation, deep bass, and impressive sound quality. It’s especially rewarding to know they offer comfort despite your usual preference against in-ear styles. Your feedback truly encourages us.
Best regards,
-Fred
Great earbuds, but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually buy JBLs on sale every year for different purposes. They're solid and they sound nice. Apple Beats are nice as well, but abit overpriced. Samsung earbuds sound nice, but they don't last. So it was time to try Sony earbuds. Alright, using the sound connect software I was able to get the equalizer the way I wanted, and voice control working in a reasonable fashion. Again, they sound nice, are they the best sounding earbuds I've heard? No, higher end JBLs sound better, but these do sound better than my Apple Studio Beats earbuds. Now onto the negatives. Like I mentioned, these sound good, but only as good as JBL Tune 235s which sounds great BTW. Better than my JBL Endurance 2 earbuds. They sound better than my Beats, but not as good as my JBL Live 2 Free TWS. Those are about $110 cheaper on sale compared to the Sony WF1000XM5s. Summary: Overall build quality seems nicer on the Sony's WF1000XM5 compared to JBLs. Honestly, they're the 2nd best overall just right behind my JBL Live Free 2 TWS. All important question, are these worth the money? On sale, and you're a Sony guy (I own several over the ear Sony headsets) it's a yes. If you're new to high performance earbuds, go with higher end JBLs. You're not losing much, the software is good, and they sound great for the price. Overall, the Sony's are still a 5, if I did not have the higher end JBLS, I wouldn't be anything to complain about.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HabaBone,
We're pleased to learn that your Sony earbuds have impressed you with their build quality and versatile sound connect software. Thank you for sharing such a thoughtful 5-star rating—it's great to hear you were able to customize your equalizer and voice control to your liking. The robust design and flexible software really help deliver a premium experience for music lovers and longtime Sony fans alike.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Best Sound & Call Quality. Worst Controls & App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike most users, I maximize my earbuds for work, all-day use, focused on calls. Ever since Jabra left the US market, i had been on a hunt for a proper replacement. Unfortunately Sony doesn’t have a solution. Pros: Sound Quality, both for music and calls. Noise Cancellation, Hear-Through is world class. Battery Life, gets me through the day. Surrounding Noise Sensors are world class. Cons: Janky Sony App, feels like it was created by kids. Haptic Touch Buttons, rarely works. No Voice Confirmation for actions. No Mute for Calls (dealbreaker). Overall, if you want the best sound, clearest phone conversations, and best sensory technology, these are the best in the business. Just the cons outweigh the pros for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Balln2k20,
Thanks for your detailed and insightful feedback on the WF-1000XM5 earbuds. We truly appreciate you sharing your experience, especially your focus on using them for work and all-day calls—It's great to hear that you find the sound quality, noise cancellation, and battery life to be world-class!
We also want to thank you for bringing the specific cons to our attention. Your feedback about the app, touch controls, lack of voice confirmation, and particularly the absence of a mute function for calls is extremely valuable. We understand that these features are essential for a work-focused user like yourself, and we're sorry that these shortcomings have impacted your overall experience.
We take these comments seriously and will share them with our product development team for future improvements. We're constantly working to enhance our products and user experience, and insights from users like you are crucial to that process.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation which was just as good, sound is great fit is the same, battery life I feel is improved, the case is a little slimmer so that's nice, but I dislike the glossy finish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TobinC,
Thank you for choosing Sony!
It's great to hear that you've noticed improvements in the new WF1000XM5 generation, especially in sound quality and battery life. We're glad to hear that you like the slimmer case design and understand about your concern about the glossy finish. Your feedback is very valuable to us and we will take it into consideration for future improvements. If you have any other comments or suggestions, we would be happy to hear from you. Thank you for sharing your comments.
Best regards,
-Fred
FANTASTIC EARBUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding earbuds I've ever tried. Fantastic sound quality, comfortable to wear, they fit very securely in the ear without worry of falling out. They are packed with features. Industry leading noise canceling but i think ANC has a ways to go with earbuds in particular. I very much appreciate these earbuds. For the premium price I'd have liked to have a nicer case for them though the case geels a bit plastic and cheap. But overall very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaphorik, we're glad you like the sound quality, comfort and noise canceling feature of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Unmatched Sound and Silence in a Compact Package
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are a standout choice for audiophiles and casual listeners alike. These headphones deliver exceptional audio quality with crisp highs, robust mids, and deep bass, thanks to Sony's industry-leading noise-canceling technology. The design is sleek and compact, making them comfortable for extended wear, and the ergonomic shape ensures a secure fit in the ear. Battery life is impressive, with up to 8 hours of playback with noise canceling on and an additional 16 hours available through the compact charging case. This makes them ideal for long commutes or extended listening sessions. The headphones also feature quick charging, providing about an hour of playtime with just a five-minute charge. Connectivity is seamless with Bluetooth 5.2, offering stable connections and compatibility with a wide range of devices. The intuitive touch controls are responsive and can be customized through Sony's Headphones Connect app, which also allows for personalized audio adjustments. Overall, the Sony WF-1000XM4 headphones are an excellent investment for those seeking top-tier sound quality and noise cancellation in a portable, stylish package. Whether for travel, work, or leisure, these headphones are sure to enhance your audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenN,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! It's wonderful to hear your satisfaction with the exceptional sound quality, sleek design, noise cancellation, long battery life, seamless connectivity, and overall performance of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Better than the great XM4!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair of XM4's that I lost, and I definitely prefer them! They are lighter, more compact, fit in the ear more comfortably, and sound at least as good. The XM5's, like the previous model, simply sound better than any earbud I've ever had, and the app allows you to tailor them to your taste. I can't recommend them too highly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, perfect! You've certainly made a great choice! We are extremely pleased it suits your needs and expectations. Thank you very much for sharing your amazing experience with your WF1000XM5 and for trusting Sony! - Romeo