Customer Ratings & Reviews

Hi Mrtrx450,
Thank you so much for an amazing review! We're glad to hear that you are impressed with the superb sound quality, long battery life, noise cancellation, and overall performance of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris

Hi Doug,

Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Zsmiff, Amazing! We're glad to hear you like the great sound quality, comfortable fit, compact case, good battery life, and noise cancelling feature of your Sony WF1000XM5. Please set the earbuds to “Priority on stable connection” using the Headphone Connect app to resolve the Bluetooth connectivity issue wit the earbuds. For additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps and thanks for choosing Sony! -Sam

Hi JLM523!
Thanks for sharing your feedback with us.
It is most rewarding to hear that you are liking the sound quality and the convenient case for your WF-1000XM5! We also appreciate you mentioning the variety of earbud tips provided in the box.

Regarding the noise cancellation, while the WF-1000XM5 offers active noise cancellation (ANC) that effectively reduces ambient sounds, it may not completely block out very loud, low frequency noises, such as those from construction sites, for example.

To improve your noise canceling experience, we recommend using the Sony | Sound Connect app to customize the ANC settings based on your environment.

Thanks for choosing Sony. We hope this helps!
Best regards,
Estefany

Hello Pedro,

Thank you for choosing Sony!

We're elated to hear that you enjoy the rich sound and powerful bass of the WF1000XM5, as well as the effective noise canceling during phone calls. Your positive experience with these features truly motivates us to continue delivering high-quality audio products. Thank you for sharing your feedback!

Best regards,
-Fred

Hi Ryan,

You made the right choice with the Sony WF-1000XM5! We're glad that you are enjoying the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi DallasWing,

It's a true pleasure to hear that your WF-1000XM5 earbuds have delivered excellent sound and build quality for the past two years! We specifically engineer our products for durability, so hearing that they have held up so well, even after multiple accidental drops, is a great testament to their design.

Thank you for sharing your experience and for choosing Sony!

Regards,
Dominick

Hi STCFL, Fantastic! We're thrilled to hear that you find your WF-1000XM5 to be a great upgrade from the XM4, especially noting their lighter weight and improved battery life. We appreciate your comparison to AirPods and are glad that our headphones have met your expectations. Your feedback is invaluable to us, and we're delighted that you're enjoying the enhanced features of the WF-1000XM5. Thank you for choosing Sony! - Romeo

Hi DanK, Thank you for your review of the WF-1000XM5! We're glad to hear that you find them much better than the WF-1000XM3. The improvements in size, fit, and noise-canceling capabilities are significant upgrades that many users appreciate. The smaller design and tighter fit enhance comfort and stability, while the advanced noise-canceling technology provides a superior listening experience. Thanks for choosing Sony! -Sam

Fabulous, LeannS! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo

Hi TamR,

Thank you for providing such detailed feedback regarding your experience with the Sony WF-1000XM5. We genuinely appreciate you highlighting the touch features and improved music quality, but we also want to address your concerns regarding the Active Noise Cancellation (ANC), the fit, and the battery life to ensure you're getting the premium experience these earbuds are designed to deliver.

The effectiveness of ANC is heavily dependent on the "airtightness" of the seal in your ear canal. Since you mentioned they feel bulkier than your previous pair, it’s possible the earbud tips currently in use aren't providing the optimal seal for your ear shape.

- Try the "Determines Optimal Earbud Tips" Test: We recommend using the Sony | Sound Connect app to run a seal test. This function measures the air-tightness of your current tips and can tell you if you should try a different size to better block out cabin noise.

- The "Twist" Technique: When inserting the earbuds, gently pull up on the top of your ear, insert the tip, and twist the earbud into place. This helps the noise-isolating foam expand correctly within the canal.

You can find the full step-by-step guide for a perfect fit here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Regarding your flight to the mainland, the WF-1000XM5 is rated for up to 8 hours with ANC on. However, certain high-intensity settings can drain the battery faster than expected (specifically if using high-resolution codecs like LDAC™ or features like "Speak-to-Chat").

- Check your Bluetooth Codec: If you are using LDAC™ (for Hi-Res audio) in a high-interference environment like an airplane, the battery life can drop to approximately 5 hours. Switching the Connection Quality to "Priority on Stable Connection" in the app can significantly extend playback time.

- Adjust Features: Features like DSEE Extreme™ (which upscales compressed music) and Speak-to-Chat consume additional power. Turning these off during long flights when they aren't needed can help you reach that 8-hour mark.

For more details on managing power-hungry settings, please refer to this guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

We hope these steps help you achieve the premium experience you expect. Thank you for considering Sony!

Best regards,
Dominick

Hi IanB,

We’re delighted to hear that. Thank you for sharing your fantastic 5-star review of your Sony earbuds—the excellent noise canceling, impressive audio quality, and seamless switching between devices really make a difference in everyday use. It’s great to know your experience has been so smooth and enjoyable.

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Thank you for sharing your feedback, MariaY!

We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.

We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello M3tr0d0b3b00min,

We're delighted to hear that the earbuds seal well and that you appreciate the long battery life. It's fantastic that you are getting 7–8 hours of use at a low-medium volume without noise cancellation or pass-through. You can control the noise-cancelling settings via the touch sensor on the left earbud or through the Sony | Headphones Connect app, which allows you to toggle between noise-cancelling modes and ambient sound modes according to your preference. This feature could be particularly beneficial in noisy environments to enhance your listening experience. Thank you for choosing Sony!

Best regards,
-Fred

Hi Hell606, Thanks for commenting! We're truly delighted to hear that you love the sound quality and noise canceling features of your WF-1000XM5, especially for listening to your podcasts and music. We appreciate your feedback regarding the comfort and durability of the ear tips. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo

Hi TylerG, we're glad you like the sound quality and noise canceling feature of the product. We're sorry to hear that had an issue with the earbud tips of your Sony unit. We really wished we could turn your opinion around regarding our WF1000XM5. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. We hope you consider Sony again. Thank you. ~Earl

Hi KalebR, we're glad you like our industry-leading noise canceling headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hello MauriceG,

Thank you for choosing Sony!

It's rewarding to hear that your WF-1000XM5 earbuds are such a favorite for you! We're glad that, despite losing your previous pair and looking into other options, you found our model continues to be the best choice. We trust that you will enjoy your new headphones for many years to come!

Best regards,
-Fred

Hi Dylan, thank you so much for the fantastic 5-star review! We're elated to hear you're loving the sound quality of the Sony - WF1000XM5. It's great to know that the app's customizable settings made a real difference for your listening preferences! We're honored by your 10/10 rating and hope your earbuds continue to deliver an amazing experience every time you hit play. Thank you for choosing Sony! Best regards, -Dominick

Hi Pzeus,
Thanks for taking the time to share your review! We feel privileged to know that you’re enjoying the fit and the clear sound of your new WF-1000XM5 earbuds.

We know how important comfort is for portable listening, so we're glad the different tip options helped you find that perfect seal for the noise cancellation.

We appreciate you choosing Sony!
Best regards,
Estefany