Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Awesome sound quality and comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, but have some issues with music sometime cutting in and out. You can fix this in settings but was quite annoying for a few days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyR,
Thanks for commenting! We are truly happy to know that you love the amazing sound quality and very comfortable fit design of your WF-1000XM5. We are really sorry if you had encountered a Bluetooth connection issue, and we are glad that you were able to fix it by configuring the settings of the headphones. For any sound cuts out or noise issues with your earbud headphones, please refer to the following article:
https://www.sony.com/electronics/support/articles/00232102
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Not a good choice for iOS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps flipping between noise canceling and ambient sound modes Can’t do “Hey Siri” on iOS
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MarkT,
Thank you for considering Sony products.
We apologize for the inconvenience you’re experiencing with the noise canceling and ambient sound modes switching unexpectedly on your WF-1000XM5 earbuds, as well as the issue with “Hey Siri” on iOS. We understand how frustrating this can be and want to help you resolve these problems.
To address these concerns, we recommend the following steps:
Firmware Update to Version 6.1.0: Installing the latest software can improve performance and functionality. You can find detailed instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Reset the Headset: This clears temporary bugs without deleting pairing information. Instructions are available here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize (Factory Reset): If resetting doesn’t help, a factory reset may be necessary. Please note this will erase all pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
After these steps, please follow the instructions to activate the voice assist function (Siri) here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781979.html?search=siri
Additionally, we suggest disabling Adaptive Sound Control, as this feature automatically switches between noise canceling and ambient sound based on your activity or location, which might cause the mode flipping. Details on how to disable this feature are here: https://www.sony.com/electronics/support/articles/00229328
If the issues persist, our dedicated support team is ready to assist you with advanced troubleshooting. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We want to get this resolved for you!
Best regards,
-Fred
Not Very Comfortable and Some Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first they seemed okay, but they don’t fit well in my ears and fall out easily. After some use, one side stopped working, so the experience was not great overall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Protector,
Thank you so much for sharing your feedback with us. We're really sorry to hear that your WF-1000XM5 earbuds didn’t fit well and that one side stopped working.
For the fit, we recommend trying the different ear tip sizes included in the box, sometimes a different size can make a big difference in comfort and staying in place.
For the side that stopped working, we’d like to help get this fixed for you. Please reach out to our support team with your product details and we’ll guide you through troubleshooting steps.
Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and bringing this issue to our attention.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but don’t like the fit. They tend to fall out vs my XM4
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Athleticfemale,
Thanks for commenting. While we are glad to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
I Would Not Purchase These
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair of WH-1000XM4’s, the left earbud battery only lasts about 1 hour. The microphone quality for phone calls is terrible, nothing but complaints about not being able to be heard. Sound quality for music/movie playback is excellent. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
While we are glad to hear your satisfaction with the exceptional sound quality of our WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on the left earbud and microphone quality when using it for phone calls. This is certainly not the news we'd like to hear from you. If you still have your unit, please perform our suggested troubleshooting steps on these articles to isolate and hopefully fix the problem:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00298368
I hope this helps.
Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Malfunction after a year
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I use them every other day to listen to stuff while I work and after around a year of use they start to automatically connect to my phone when they're in my pocket, they don't dock properly--which causes them to run out of battery while they aren't in use, and the case seems pretty poorly made, it doesn't seem to close right and just putting it in your pocket just seems to damage it (i usually have them in jean pockets that aren't tight, just fit) I'll probably swap to samsung earbuds next time. Also the previous model would run out of battery in minutes from full charge after a year so I hope it doesn't happen with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, Thank you for reaching out to us. We are sorry to hear about what happened to your Sony WF-1000XM5. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Carl
Not better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 has better sound, bass, and noice cancellation. Only bought these because they were on sale and my XM4 battery life doesnt hold through a full workout
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anton, thanks for sharing your honest feedback on the Sony - WF1000XM5! While we understand you preferred the sound and noise cancellation of the WF1000XM4, the WF1000XM5 offer some improvements in fit, weight, and call quality. Also in regards to the sound, remember you can download the Sound Connect App and customize it to your preference, you can select the "Priority on sound quality" mode and use the "equalizer" to get more bass. Here is a link where you can see the different options you have available within the app to get the most out of your new headphones:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Your input is truly valuable and helps us continue refining our products! Thanks for choosing Sony. Regards, -Dominick
Bad choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were over priced not great quality waiting on better set
I would recommend this to a friendBrand response from SonyListens
Posted .H there, We're sorry to hear that the overall quality of your Sony WF1000XM5 did not live up to your expectations. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thank you for choosing Sony. -Sam
Love em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love em! I like the 4’s a lil bit better, but I’m glad I upgraded so that I can have a warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnC, we're glad you love your our product! Thanks for choosing Sony! ~Earl
Eartips wear out and you can’t get replacements
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eartips are memory foam. They wear out after about 6 months of regular use and you cannot buy original replacements, they are continually out of stock. You can get knock offs elsewhere that don’t have the filter screen, but if you want the originals you’re at the mercy of Sony and they’ll only send one pair of replacements and after that they’ll direct you to the product page where you can buy them, where they have been out of stock for the last several months. They said there is some outside factor, I have previously had Airpods pro and bose earbuds and never had the problem because they are coated in silicone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyB, We regret to hear that you are not satisfied with the headphones. This is definitely not what we wanted you to experience. Your feedback is extremely important to us and is very much appreciated. You may visit our parts website regularly to check if the part you need is available. If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig
Good upgrade to the link buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ear bud s you just have to cleans them because if your ears are dirty it will afect the tips
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernazioS, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Sound is amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new EDC buds.. The only thing is that I had a hard time to find the perfect fit earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jolele, Thank you for your honest review! We are glad to hear that you are enjoying your new WF1000XM5 earbuds! To find the perfect fit earbud tips for you, please check our help guide link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips.
Thank you for choosing Sony!
Regards,
Carl
AWFUL Ambient sound noise outdoors, not worth $300
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL Ambient sound setting; when using ambient sound setting for outdoor exercise on the trails (so you can hear cars and others using the trail..) the mic placement is bad, so it amplifies wind noise so much you can't hear the music and have to take them out of your ears. Bad design Sony. Indoors theyre no better than my old Galaxy Buds 2, so dont burn $300 on something that is useless outside (noise cancelling or 'off' setting is dangerous and stupid because you need to be able to hear oncoming traffic and earbuds obviously plug your ears..). Going to shop a few others but definitely DO NOT buy these for outdoor use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravellingGamer, we're sorry to hear that you have an issue with the ambient sound feature of your Sony unit. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. Turn off the Ambient Sound Mode by tapping the touch sensor on the left headset unit to switch off the Ambient Sound Mode. This should help reduce the wind noise. Please make sure the headset is worn correctly in your ears. Twist the headset to fit it properly, as an improper fit can affect the performance of the Ambient Sound Mode. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=wind%20noise
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
“Pauses music” , Got em at Best Buy .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the many reasons I will continue to shop at Best Buy, amazing quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaS, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
Ear tips dont fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haved owned the XM4s for two years, and just purchased the 5’s. None of the included tips will create a proper seal in my ears (as confirmed by Sony’s software). Without a tight seal, sound quality is really bad. There appears to be no options, as Sony doesnt make xl tips, and I cant find anything acceptable online. Looks like these are getting returned, which is unfortunate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock,
We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Not worth the premium price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These weren’t for me. For the price I expected a better fit and a better feel in the quality. Sound quality was good but again not something I can tell the difference with compared to others. I’d increase the rating if the price was more in line with AirPod pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're sorry to hear that the Sony WF1000XM5 didn't live up to your expectations. Please allow us to help you and turn this into a better experience. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
If you have further questions or concerns about your Sony WF1000XM5, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Best Headphones Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a little issue with the fit of the earbuds, but these are the best headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelD, Thank you for your awesome review! We are delighted to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you for choosing Sony! -Carl
Earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you go into Best Buy and say give me the best you have. They will hand you these. No competition out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phillip, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they seem to be okay, when I compare them to the Google pixel 2. yeah they're just okay. the Google pixel 2 is much better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jhbite, we're sorry to hear that the WF-1000XM5 headphones have not performed as you expected, especially when compared to your other earbuds. We understand it's disappointing when a new product doesn't quite live up to what you're hoping for.
We designed the WF-1000XM5 with advanced noise-canceling technology and premium sound quality in mind, aiming to provide an immersive audio experience. We'd love to learn more about what specifically led to your "just ok" impression. Your feedback is valuable as it helps us understand areas where we can improve. Thanks for considering Sony products! Best regards, -Dominick
Good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre good headphones just gotta learn to use em correctly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanT,
Thanks for commenting! We are glad to hear your satisfaction with the superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Please send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony!
- Romeo