Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You had to download so many apps for it didn’t like that
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scarface, We apologize for any inconvenience that you experienced. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Headphones Connect app and if you have any specific suggestions or features you'd like to see, feel free to share them with us via email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue/Concern/Suggestion:
Telephone Number: .
Your insights are important to us as we work to meet and exceed your expectations.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
uncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is bad and they are not comfortable at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hendel,
We are really sorry if our WF-1000XM5 didn't live up to expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Burned yet again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did I like them? Yes. Would i recommend? NO. I just recently got my third pair. My first I had to exchange immediately. One of the buds kept making a beeping noise. The second pair maybe lasted me 6 months. I will have to go back a look. But eventually the buds and case just stopped turning on. Now the recent pair I bought 19 days ago. Just a few days past the return date case is having troubles charging. I will have to start the process with sony to see what they can do. In the mean time will have to find another brand. I work too much to not have buds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Theoutlaw, We're sorry to hear about the issues you've encountered with multiple WF1000XM5 units. We take the quality of our products seriously and are sorry to hear about your issue. This is definitely not the news that we would like to hear.
We see that you're already in touch with our Sony Support team. and we’re committed to resolving this matter promptly. For further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Get the previous version they are 5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the previous version definitely a bit underwhelming sound quality definitely went down and there's really no difference in the noise cancelling and the ambient sound I would have stayed with my old pair if I knew they'd be like this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We are sorry that you are having issues with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. The WF-1000XM5 headphones have a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tip that improved the noise canceling feature and sound quality compared to their predecessor. Please make sure you are wearing them correctly and adjust the fit of the headset units to your ears. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. For more details, please check out this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html. You can also customize your listening experience by adjusting the Equalizer using the “Sony | Headphones Connect” app.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
High quality earbuds!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had countless pairs of earbuds throughout the years, but I have to say that these Sony WF1000XM5 True Wireless Noise Cancelling Earbuds are outstanding. The first thing you will notice will be the size and weight of these Sony earbuds. The charging case and the earbuds are very small and lightweight. The charging case can easily fit in your pockets. The next thing you have to figure out is the size of the eartips that fit properly. There are two major factors that I consider when purchasing earbuds and comfort is a close second next to sound quality. The ear pieces are extremely comfortable and easy to adjust. I found myself wearing these for 3 hours without any discomfort. I highly recommend that you download the Sony Headphones app as this will allow you to enjoy and explore all of the features of these earbuds. The next two items are the really important ones to me when it comes to these Sony earbuds. The first part is the sound quality, it is truly amazing! The app comes with a customizable 5-band EQ adjustment. This makes a world of a difference when it comes to sound quality. The second item is also extremely good on these earbuds; the noise-cancellation feature. Noise-cancellation is top of the line on this pair. I commute every day and having this option is a must. These Sony do an excellent job of cancelling the ambient noise. Some of other features that stood out is the battery life, ease of bluetooth connection and the use of head motions to answer phone calls. Overall, I was very impressed with these Sony earbuds and I would highly recommend them for anyone looking to purchase high quality earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Longhorn74,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the size, weight, sound quality, comfort, noise canceling function, dedicated app (Sony Headphones Connect), battery life, and user-friendly functions of the headphones.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Wont stay in my ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried all of the different size foam tips and these things will absolutely not stay in my ears at all. Wish they had wing tips or something to keep them from falling out but unfortunately these arent for me. Wanted to love them but sadly i will be returning these. Ear buds look great and the case is very nice. Supporting app was also nice and wasy to setup otherwise.
No, I would not recommend this to a friendTerrible Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds basically didn't do any noise cancelling. I literally turned on and off the ANC and could very barely tell it was turned off. The battery on the case also was terrible and died after a few uses because it's tiny.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kelso,
Thank you for taking the time to share your feedback on the WF-1000XM5. We're sorry to hear that you're experiencing noise cancelling and battery issues with the unit.
We'd like to help troubleshoot this with you. Please follow these steps:
- Ensure the earbuds are running the latest firmware version through the Sony | Sound Connect app. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
- Disable Adaptive Sound Control feature on the app.
- Try different ANC settings in the Sound Connect app.
- If you haven't done this yet, consider initializing the earbuds to restore factory settings. You will find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie
- Cons mentioned:Volume
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive for the mid comfort and low bass and volume, even with the app’s various sound adjustors. Returned amd got airpod pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnathan, we're sorry to hear that you had returned your Sony unit. We really wished we could turn your opinion around regarding our WF1000XM5. It is recommended to try changing the earbud sizes to achieve a more comfortable and snug fit, as the proper seal can significantly affect sound quality, especially the bass. The Sony | Headphones Connect app has a feature that helps determine the optimal earbud tips, which could potentially improve the comfort and sound experience.
We have our Support site that is always happy to assist. You may email us anytime at socialsupport@am.sony.com
We hope you consider Sony again. ~Earl
Junk!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My right speaker cuts out every time i look to the right. and they are $100 more than thee Bose and are not half as good. Also they wont stay in when your active. Wast of $$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RadRick,
We're truly sorry to hear about your experience. We understand that your WF1000XM5s are having issues with the sound cutting out and the fitting is unstable. Please try following the steps in the links below:
To reset them: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
To perform factory reset: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Additionally, make sure they have the latest version installed: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Lastly, to address the fitting issue, check this out: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=tip
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support
They suck, stay away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for 3 months. About to throw them out. Using with an iPhone 15 and Samsung Flip 5. When I make calls and there is any background noise people tell me that they can not hear me. They also frequently disconnect from my iPhone and Samsung Android phone. Going back to my Apple Air Pod Pros. Stay away…..these are terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brad,
Thank you for the review and we are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Initialize the headset to restore factory settings this could resolve the issue. Here's the link on how to.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We also suggest updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Left earbud went out after two weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones after watching several reviews online. I hesitated a little due to battery issues with previous generations. I pulled the gun anyway, and purchased them. The left earbud went out exactly 2 weeks later. I'm now trying to replace them through sony's mfg warranty. This really sucks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chel, We regret to hear about the battery issue you're having with your Sony WF1000XM5. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link to better isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00229323
If you are unable to resolve your concern, feel free to reply contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Keep M4s if you have them.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and fit okay aside from pain. Xm4s fell out less. I returned these since they’re slippery and don’t fit with available tips (for me)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JasonW,
While we are glad to hear your good feedback with the superb sound quality of our WF-1000XM5, we are really sorry if it didn't fit you well and that it had to be returned. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Your feedback matters to us as it helps us improve our products. We are sorry for the inconvenience, and we hope that you'll consider Sony again in your future purchase.
Sincerely,
Romeo
Frustration was major reason for returning.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to love these but returned them. Lot of features but I could never consistently get them to work. Frustration was major reason for returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TerriK, We're sorry to hear about your frustration. This is definitely not what we wanted you to go through. Our support team could have helped you resolve your concerns. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig
Left ear bud stopping playing audio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear bud stopped producing audio a little more than year in. Warranty is only year despite a relatively high price, so they are not covered. Worked well up until this happened, very upsetting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello John,
We sincerely apologize for the inconvenience you've encountered with the left earbud of your WF-1000XM5 headphones not producing audio. We would like to assist you in resolving this issue. Here are some troubleshooting steps that may help:
Reset and Initialize the WF-1000XM5, please click on the following link for detailed instructions: https://www.sony.com/electronics/support/articles/00298373.
Ensure that your WF-1000XM5 unit is updated to the latest firmware version, 4.0.2. You can find the update at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
If you require further assistance with any steps, we kindly ask you to contact our Sony Support team for tailored help. For technical support information: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for choosing Sony.
Best regards,
-Fred
Not worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed in this purchase. I thought it would have megabase and it doesn't plus the overall sound quality is not what it used to be with Sony. For $300.00 trust me you can do way better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
We are really sorry if the sound quality of your WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. For the sound quality, if the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. Please refer to the following instructions to maximize the noise canceling function and sound quality of your headphones for music and calls:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Sound is pedestrian, limited bass buggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear piece is secured by a foam cover. This does not stay fixed in the ear and has to be constantly readjusted. Every time you touch the bud out activates a stop, start, skip, etc function rendering the device useless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB, We apologize for the inconvenience you've experienced. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. If you find the touch control too sensitive, the Sony | Headphones Connect app allows you to customize or disable certain touch features to prevent accidental activations. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Battery life, Comfort, Fit
Best Earphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them . They are super lightweight comfortable. They have with multiple ear shaped to fit comfortably and they last for hours . Working out they don’t fall go easily and the noise cancelling really blocks people talking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sleep, we're glad you love our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 Star with the included foam tips because none fit and none block the noise well. 5 Star with aftermarket tips. These earbuds are great but the foam tips ruin the experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamS,
We are really sorry if the supplied earbud tips of our WF-1000XM5 didn't live up to your expectations. The New Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort. The earbuds come in four sizes, including a new extra small version. For optimum fit, comfort, and in order to maximize the noise canceling function and sound quality of these headphones, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
And to troubleshoot Noise Canceling issues when using the WF-1000XM5 earbud headphones, please refer to the following link:
https://www.sony.com/electronics/support/articles/00298372
We truly appreciate your feedback. If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Mic suffers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds fit fine but the mic would suffer and fail to pick up my voice during calls with background noise. Noise cancellation was ok. May be great depending on your environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
While we are glad to hear that our WF-1000XM5 fits you well, we are really sorry if you are experiencing an issue when using them for hands-free calls. This is certainly not the news we'd like to hear from you. If you haven't tried yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/articles/00298371
You may also try resetting and initializing your headphones to further isolate the issue:
https://www.sony.com/electronics/support/articles/00298373
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems with these headphones. When I put the earbuds into my ear, no sound comes out of the right ear. I have to reset the right earbud into the case and then pull it out again, every single time, which is really annoying. I’ve been dealing with Sony technical support on this and they’re absolutely terrible to deal with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM,
We are really sorry if you are having issues with your WF-1000XM5. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Model Number: WF-1000XM5
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support