Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Be cautious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and the fit is super comfortable. The earbuds slip a bit and they’re not very easy to locate after they’re lost. It’s also impossible to replace 1 ear bud after it’s lost.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good range and sound stage. I greslt enjoy these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaxson, thank you for sharing your great experience with the Sony - WF1000XM5! It's great to hear you're enjoying the wonderful sound quality and range of these earbuds. With their long battery life and comfortable fit, they become an excellent option to carry wherever you go. Thank you for choosing Sony! Regards, -Dominick
- Pros mentioned:Sound quality
Very good buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. I did have trouble keeping them in my left ear but it's weirdly shaped. I purchased replacement foam for a better seal. The noise cancellation is pretty good but not as good as my ear pod pros but sounds way better.
I would recommend this to a friend - Pros mentioned:Sound quality
Great earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds with amazing sound and ANC. Only complaint that I had with these earbuds is that they would cut out on one side once in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EuniceL,
Thanks for commenting! We're thrilled to know that you're satisfied with the amazing sound quality and superb noise canceling feature of your WF-1000XM5. We're sorry if you're experiencing an issue with one side of the headphones. Let's try isolate and fix this problem by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298365
I hope this helps.
Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort
They kinda suck!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They kinda suck! I really wanted to like these. Ive bought Apple airpods like 3 times and I decided to switch bc they arent that comfortable after a while and they never last me more than a year before glitching. These are really lightweight and comfortable. Unfortunately what makes them so comfortable is that the bud is similar to an ear plug. So you need to put them in like ear plugs and get that “suction to seal”. The problem with that is that with one use they get full of ear wax, its really nasty to look at and I hate it, I swear I dont have dirty ears, these just go deep into your ear. Cleaning them isnt easy, the material like keeps the ear wax stuck to them. If you’re not careful when cleaning it deteriorates the material. The noise canceling isnt too great, I have to have my music pretty loud for them to noise cancel well. Forget about noise cancellation if theyre low volume or off. The app is also pretty difficult to use, I dont find it intuitive at all, and its overcomplicated. Ive had them for a few months now and I thought it was just a learning curve but I still hate using the app. I gotta say im pretty disappointed for the price and it being sony that they arent that good. I cant say I know better earbuds though, as I havent tried any except Bose (uncomfortable af but work great) and Apple. I wish I would have returned these but I really wanted to like them and it took me a while to decide how I feel about them. Oh and they’re always disconnecting from my bluetooth randomly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Quin,
While we are glad to hear about your satisfaction with the lightweight and comfortable fit of these headphones, we are really sorry if the design, noise canceling function, and companion app didn't live up to your expectations. Also, we apologize if you're experiencing an intermittent Bluetooth connectivity issue. This is certainly not the experience we wanted you to have. If the earbuds are not well-maintained and foreign substances (such as dust or earwax) build up, the volume may seem lower than usual or not heard at all, or they may not charge properly. We recommend you care for the earbuds and charging case regularly to prevent these issues. For instructions, please refer to the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000784826.html
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
And to troubleshoot your Bluetooth connection issue, we recommend performing the steps on this article:
https://www.sony.com/electronics/support/articles/00298369
We want to ensure you're taken care of and assist with your unit. Can we contact you directly for assistance? If so, please email the following information to socialsupport@am.sony.com:
- Full Name
- BestBuy Username
- Telephone Number
- Model Number
- Issue/Concern
Apologies if you've already provided some of this information in your review or to customer service. We aim to have accurate details for effective communication. We appreciate you being a Sony customer. Sorry for any inconvenience, and we hope to speak directly to resolve this matter.
Thank you for allowing us to assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they're pretty good so far, I've probably had them about a week. The sound quality is amazing, better than my previous headphones. The call quality isn't terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wyatt,
Awesome! Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Christmas Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got foe my husband. He loces them. He said it sounds like you are at a concert. I would have given it 5 stars, but the price was the only draw back to the item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user339534,
That's fantastic! We are very happy to know that your husband loves the amazing sound quality of his WF-1000XM5. We greatly appreciate your feedback with the price of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great air buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. The are also great to use at the gym
I would recommend this to a friend - Pros mentioned:Sound quality
Better than Airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my boyfriend's birthday, and he says they work much better than Airpods and the noise cancelling is amazing! The features are also much more advanced than the Airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user319408,
That's amazing! We are thrilled to know that you find our WF-1000XM5 perfect as a birthday present for your boyfriend. We are also delighted that he is satisfied with the exceptional noise canceling feature and superb performance of these headphones.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound for wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good ear buds, can't decide which sounds better, these or my pair of Sennheiser tw-3. Just hope they don't destroy them with an update like they did with the xm-4 .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sodamaker01, awesome! We're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
best buds ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent and the noise cancellation is the best I have ever heard. I even tried it with a wet/dry vac in a garage with the door closed and I could barely hear the vacuum even with the music at a lowe volume level
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bubba,
Fantastic! We are truly happy to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound they bang with the right playlist!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattG, Awesome! We're delighted to hear that you're loving the exceptional sound quality of your WF-1000XM5! Thank you for your fantastic five-star review and for choosing Sony. - Romeo
- Pros mentioned:Sound quality
Perfect for working/driving while talking on phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and amazing noise canceling. Awareness mode is grate for driving/working were you still need to hear things and talk. Controls are also easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user710770,
Fantastic! You've made a great choice! We are truly happy to hear about your satisfaction with the amazing features and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Cons mentioned:Touch controls
Touch Control Is HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, there are ZERO instructions included and you have to go online to find out anything on how to use these horrible earbuds. Then the directions don't work because the buds don't work as advertised. These are supposed to be the flagship buds for Sony. I can't tell if they sound good because I can't figure out how to use them. The touch controls for these are absolutely horrible and you can't control them at all without using your device's controls. Every time you touch them something happens that ISN'T what you wanted it to do, like skip forward or back, or turn off the noise cancelling. Just touching them screws up whatever you're listening to. God forbid you try to change something while on the phone because you'll hang up on them. I want real physical buttons. The touch system with random tap controls is not worth the hassle. I will be returning them and getting a regular set of earphones with actual buttons that work - every time. Oh... I'd like to ask the Sony engineers if they know how LOUD it sounds in your ear to TAP on an earbud several times? Who thought THAT was a good idea??? And then when it doesn't do what you wanted it to (like, every time) you have to TAP on it AGAIN. It is painfully loud and you do it over and over trying to get it to do something. Totally disappointed in these. And for the price, it's a kick in the gut that they are so bad. I will definitely be returning them. This website won't let me post this without assigning a star to the "break down" section even though it says it's OPTIONAL, so you get one star for each because your site is as bad as the product, apparently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Usagi, Thank you for your feedback on the WF-1000XM5 earbuds. We apologize for the inconvenience you have experienced and we're sorry to hear that it had to be returned. We understand how frustrating it can be when a product does not meet your expectations.
Regarding the lack of instructions, we appreciate your input and will work on improving the accessibility of our user guides. You can find detailed instructions and troubleshooting tips on our official support website at https://www.sony.com/electronics/support/.
We're sorry to hear about the issues with the touch controls. The touch sensitivity is designed to provide a seamless experience, but we understand it may not be suitable for everyone. Your feedback about the loud tapping noise and the desire for physical buttons is valuable and will be shared with our engineering team for future improvements.
If the touch sensor doesn't work correctly, you may be able to resolve some issues by following these steps:
Set the headset units into the charging case, and close the charging case lid.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Update the firmware to its latest version.
Should you need any assistance, feel free to email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Comfort
Great sound and ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable for hours at work, and the quick charge helps keep them on all day long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conner, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Its the best true wireless headphones right now.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always upgrade my Sony and Bose headphones whenever they come. I have the quiet comfort 2 and sony xm5. They both are excellent headphones. Bose needs a better app and sony needs to add fins for better support.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aksnyc316, You've made an excellent choice! Thank you for upgrading to your new Sony WF1000XM5! We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. At Sony, we are always looking to improve our product quality and features. We have noted your input about the fins for better support and will be sure to forward this feedback to the appropriate department.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Sony earbuds constantly cut out on one side
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I currently have a nearly 4 year old pair of Jaybird Vista earbuds. They have worked flawlessly. Never had any issue with disconnects or sound problems. Since the battery on my old pair is deteriorating I figured I would check out the Sony XM5. While the sound is good with these earbuds, my left side continuously cuts out. I tried updating the software, rebooted my phone, and followed some other suggested steps, but they are still cutting out. With a claim like these are supposed to be better technology to keep the buds stable when connected to bluetooth I expected much better. I will be returning these to BestBuy. Funny how my older pair of earbuds that I payed $100 less for still have similar sound and have much better connectivity. I was hoping for more from Sony and am disappointed in these earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregM,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We would love to help you isolate the problem. If you still have your headphones and if you haven't tried yet, please refer to the following article to troubleshoot your audio cut out issue:
https://www.sony.com/electronics/support/articles/00232102
If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
GREAT earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT sound and phone calls but didn't fit my ears as well as I would like. My issue, not the buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBFarragut,
Thanks for commenting! We are happy to know about your satisfaction with the amazing sound quality of your WF-1000XM5. We appreciate your input when wearing the headphones. For optimum fit, comfort and to keep your WF-1000XM5 from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Great sound and call quality, but….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and call quality on these are great!!! However they are heavy and uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevNCLT,
Thanks for commenting! We are very happy to know your satisfaction with the amazing sound & call quality of your WF-1000XM5. We are sorry if you find them heavy and uncomfortable. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Verygood performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this new gadgets of Sony i like the sound quality and its easy to use definitely recommend to all my Family and friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user419087,
Fabulous! You've made a great choice! We are truly delighted to hear that like the amazing sound quality and ease of use of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo