Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony noise canceling in ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always a Bose customer but like the sound of these Sony noise canceling in ear buds. The app is great to adjust sound and other features. They do not block out sound like my over the ear headphones but do good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cluff! Thank you so much for taking the time to leave us a review.
It is truly wonderful to know that you’re enjoying the switch to Sony and finding the sound quality of the WF-1000XM5 to your liking.
We appreciate your feedback regarding the noise cancellation; while in-ear buds work differently than over-ear headphones, we're glad they are performing well for you.
Thanks for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
A very good option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, good charge, decent noise canceling. A solid product overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aidan,
It is fantastic to know that you are enjoying the solid performance of your WF-1000XM5. We are glad that the sound quality, battery life, and noise canceling are
providing a high-quality listening experience.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Good not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good anc and sound quality but they fall out of my ear easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ChatW! We are delighted to hear you're enjoying the excellent ANC and sound quality of your WF-1000XM5 earbuds. We're sorry to hear, however, that they fall out of your ear easily. We understand how important a secure and comfortable fit is for an optimal listening experience.
To help with this, we've included a variety of ear tip sizes in the box. We recommend experimenting with the different sizes to find the best possible fit for your ears. You can also try twisting the earbuds gently into place after inserting them to ensure a snug fit.
We appreciate you sharing your valuable feedback with us and will be sure to pass your comments on to our development team. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Not great for apple products IMO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, ease of use not so much. Also although they would stay in my ear even when sweating it felt like they would fall out any moment maybe due to the way the earphones go upside down. Maybe because i am biased to using AirPods for years now but just the connectivity with an iPhone for me it was a hassle. Sound quality and customizability was there though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OscarR, we're sorry to hear you've had a less-than-ideal experience with the ease of use and fit of your WF-1000XM5 earbuds. We understand that a comfortable and secure fit along with seamless connectivity, are crucial for an enjoyable listening experience.
We recommend trying the different sizes of earbud tips that came with your WF-1000XM5s. Experimenting with these can often significantly improve both the fit and the perceived stability of the earbuds, even when active.
Should you continue to experience any difficulties with connectivity or fit, or need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
- Pros mentioned:Battery life, Fit, Sound quality
Best EarPods on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more clear sound and comfortable fit than my previous “pods”. The battery life is great. Highly recommend to anyone in the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisN,
That's very nice to hear! We're happy that you like the clear sound quality, comfortable design, and battery life of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Fit, Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and sound are great. Wouldn't recommend for calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasF,
We're delighted to hear that you find the fit and sound of the WF-1000XM5 True Wireless Noise Cancelling Earbuds to be great. We sincerely apologize that your experience with calls has been disappointing, as call clarity is a crucial function. We understand that call performance, especially in noisy environments, can sometimes be affected by the aggressive noise suppression on the microphone. Please ensure your earbuds have the latest firmware update via the Headphones Connect app, as we frequently release updates that address performance concerns. Additionally, checking that you have the optimal ear tip seal (using the fit test in the app) and cleaning the microphone mesh can sometimes improve voice pickup. If the issue persists, contact our support team, as they can provide more advanced troubleshooting or determine if this requires further assistance. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Fit
Great pair of headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for noisy yard work (mowing the lawn) to protect my hearing and listen to music. I also use them for running and gym. They stay in my ears just fine, and the battery life is great. This is my third set, charging system gives out after about 2 yrs
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Great Headphones but need to work on stability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, weight is great, fit is great. Still need some firmware updates or something, I keep getting random disconnects and glitches/hickups.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best earbuds I've owned yet!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to buds (and headphones) Sony has surpassed the competition. Sound quality is awesome, and battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JENNIFERC,
Thanks for reaching out! We are thrilled to hear you're enjoying the WF-1000XM5.
We designed them to deliver premium sound and a reliable battery life, so it's great to know they're working out for you.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Good purchase.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with sound quality and comfort of these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH,
We are ecstatic to learn that you are very happy with both the sound quality and the comfort of your WF1000XM5! We designed these to provide an immersive listening experience that you can enjoy comfortably all day long.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best Earbuds I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing. From Set Up to continuous wear. Comfort in ear and Sound Quality has surpassed my expectations. Due to sensory issue I look for high quality Noise cancelling and this went above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HowardH,
Thank you so much for sharing your experience with the WF1000XM5! We're delighted to hear that the setup, comfort, and sound quality have exceeded your expectations. It's especially rewarding to know that our industry-leading noise cancelling has made such a positive difference for you. Your feedback inspires us to keep delivering the best in audio technology. Thanks for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Awesome headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used them for almost a year. They have been great with good battery life and sound. I got tired of my kids iPad devices connecting to my apple headphones. This do not have that problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamieS,
Thank you for choosing Sony!
We're delighted to learn that you have been enjoying our WF1000XM5 earbuds for nearly a year and that you're pleased with their battery life and sound quality. It’s wonderful to hear that our headphones have successfully addressed the connectivity issues you faced with your kids' devices. Thank you for your support, and we hope you continue to enjoy using them!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Amazing sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. They fit my ears and don’t fall out like my AirPod pros did. These definitely are way better all the way around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heidi,
We're thrilled that you're loving the amazing sound quality and secure fit of your WF-1000XM5 earbuds. It's fantastic to know they are a perfect fit for you and are hitting the mark for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, awessome noise canceling. Love to swith easily between noise canceling and ambient sounds. Comfortable, stay in place, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatherOfTwins, we're glad you love the sound quality, noise canceling feature, comfort and battery of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sounds good. Coukd be more bakanced
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but bass could be clearer. The bass sounds amplified and kind if fake. I could just be picky coming from status audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdamR,
Thank you for choosing Sony!
We're honored to hear your thoughts on the WF-1000XM5 earbuds. We apologize that the bass did not fully align with your preferences and appreciate your honest feedback. Please know we will share your comments with our team as we strive to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
SONY outperforms most if not all earbuds available
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to start with the largest ear cushion, and work your way down to the smallest; as the product manual dictates. These earbuds have exceptional sound quality, better than my BOSE QC quiet comfort earbuds to say the least. My BOSE QC earbuds have a tendency to completely lose all sound output in one of the earbuds. I have found the Sony WH1000XM5 earbuds have far be/er sound qualitiy than the BOSE QC that i no longer use. Unfortunately my SONY WH1000XM5 earbuds got stollen and no way to locate the. In any regard, with which ever earbud you choose. Be wise by going the extra mile, by putting forth a little effort and time ASAP and register your product. I failed to do this with my SONY wh-1000xm5 earbuds, and now I remain without them, as they have gotten stollen. Now with the cons or con rather, as I was self explanatory earlier. There is no way to track down who stollen your buddies without registering them, then download a tracking app in hopes that you get lucky enough to vet reunited with you earbuds that you may have spent you hard earned money on. Oh, one feature that is vital and can be greatly improved on with all earbud types and models, are the QC quiet comfort features. should be greatly improved on. While listening to music (not very loud at all) I was unable to hear my family talking to me. The ambient noise (surrounding noises, mainly someone talking to you) was very hard to hear them or anyone else, without them raising their voice, almost at a point that they was yelling before i could hear them talking. I understand the QC feature is to immerse you into your music or audio book, without disruptions. But at the same time you need to hear people when they open their mouth and speak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfloyd1289, That's perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Balanced Sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday on the job. My work tends to be boring and 'running-throught-the-motions'. The noise canceling works great to drown out all sounds and allows me to stay more focused on my work.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AliciaW!
We are so glad to hear the WF-1000XM5 is making your workday more focused and enjoyable. It’s great to know that our industry-leading noise canceling is helping you stay in the zone!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Fit
No regrets on the switch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're basically the WF-1000XM4 just better. Regular sound isolation is to the point i have to remove them to talk. The fit is perfect, i use them as sleep buds when i visit home so my dogs don't disturb me. No pain from them being in at night and none from lung ease tone as well. I use them as headphones for my job and the xm5's don't give me the pain that the previous ones did. I love and hate how small the case if only because i lose things and constantly forget i have them in my pocket. So far, these are the best headphones I've ever had. Can even stand a nice rainstorm as well if you're caught in one without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mldz,
You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the noise canceling function, fit, comfort, water resistance function, and supplied case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Daily driver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is quite immersive. Good base level without sound distortion. Battery with noise cancel 6.5 hrs Best Sony earbuds yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stealth2012,
Thank you for the fantastic 5-star review! We're elated to hear that your listening experience with the WF-1000XM5 earbuds is so immersive. It's great to know that you're enjoying the deep bass without any distortion and the excellent battery performance, even with noise cancellation activated. Your feedback that these are our best earbuds to date is truly rewarding and shows that our dedication to high-quality audio has been successful.
Thank you for choosing Sony!
Best regards
Dominick
- Pros mentioned:Sound quality
Great sound quality; double check fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best I've had in headphones. Has cause soreness in the ears if worn for a very extended period of time, so making sure these fit the shape of your ear is important. These may not fit everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CadenD,
We are thrilled that you’re enjoying the class-leading sound quality of the WF-1000XM5! To improve comfort during long listening sessions, we recommend trying all four sizes of the included earbud tips and using the "Determines Optimal Earbud Tips" test in the Sony | Headphones Connect app to find your perfect fit.
Thanks for choosing Sony.
Best regards,
Eliab
