Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great earbuds!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is quality great and they wear really well!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback, JOSEPHC! We're thrilled to hear that you're enjoying the great sound quality and comfort of the WF-1000XM5. Your satisfaction is our top priority, and it's fantastic to know the earbuds are delivering a standout audio experience and fit for you. If you have any more insights or questions, please feel free to share.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Amazing earbuds with great bass and amazing anc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, you wont go wrong with these BUT if you have a s24 ultra (i dont know if other phones does the same) it will have a lot of distortion at least in crowded areas like new york city.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngelLW,
Thank you for your 4-star review of the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Earbuds! We're delighted to hear that you find the sound quality amazing and believe others "won't go wrong" with them.
We also appreciate you bringing up the distortion issue you've experienced, particularly with your S24 Ultra in crowded areas like New York City. This is valuable feedback. For this concern we can recommend checking the Sony | Sound Connect app, where there's an option to "Bluetooth Connection Quality." You can often choose between "Prioritize Sound Quality" (which uses higher-bitrate codecs like LDAC) and "Prioritize Stable Connection." Selecting the latter might reduce instances of distortion in busy areas by optimizing the connection for stability.
We hope the information comes in useful, thanks for choosing Sony!
DiegoV
- Pros mentioned:Fit, Sound quality
Just wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: noise canceling, the different ear bud fittings, compact, love the different level of frequncey to tune into my music on the go. Cons: donest pair well with apple, doesnt allow you to answer phone calls or read out text messages
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Switch, we're glad you like our product. We understand your feedback on pairing this unit with your Apple device. You can find this link helpful in pairing your Apple device with the earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779840.html?search=iphone
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! Phenomenal sound quality. Really glad I purchased these. The noise cancellation is really good. Love these for the gym and even travel. I have used airpods for years and I wasn't sure at first about switching but these are really good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Nunzy!
We are so happy to hear that you are loving your new WF-1000XM5! It’s wonderful to know that the switch from your long-time earbuds was worth it and that the phenomenal sound and noise cancellation are making your gym sessions and travel even better.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Great earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a musician, quality earbuds are essential. After doing research I decided to give these a chance. I'm very pleased with the overall sound and fit. Can't go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchL, Awesome! We're thrilled to hear you like the excellent quality and overall sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Top 3 consumer in-ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great features built in like head nods and finger taps, and excellent battery life. If these are even $10 off, you should go for it. However, if you are looking for something even more sonically accurate, then you better pony up the dough for professional IEM’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilM, We are glad that you like the sound quality and features of your new Sony WF1000XM5 wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Good, but returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improved clarity of sound vs last model. They are noticably more comfortable than previous model but did not fit in my ears as snug. Returned due to this reason, continued using previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pennsylvania, Thank you for the feedback on your experience with the Sony WF1000XM5. While we're glad you like the improved sound clarity and comfortable fit of these earbuds, we regret to hear that they didn't fit securely in your ear, and it had to be returned. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Battery life, Sound quality
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Battery power is great. If only they were a little slimmer or designed in a way that I could sleep on my side, they would be perfect. Over all really happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattO, We're thrilled to hear that you're enjoying your WF1000XM5. We'll take note of your feedback about the design. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Fit, Sound quality
Excellent headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality even from devices that aren't LDAC compatible. Haven't heard a better set of Bluetooth earbuds. Fit is snug and secure for the most part. Noise cancelling for both listening and during calls is excellent. Haven't had any issues with connectivity on LDAC even in a crowded gym. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB,
Awesome! You've made a great choice! We are truly happy to know your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Like the wf-1000xm4 but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before these, I had the WF XM4 pair and those were my favorite headphones for a while. I went through two pair of those though because I would over charge the battery and in turn the charge diminished. Optimistic, I decide to try these pair because they were newer. They’re a lot lighter than the xm4 and the sound quality seems just as good but not better. The ANC also seems not a strong as the previous generation. I try not to over charge these as well, but in prime condition, the previous generation seem to last longer. Over theyre a pretty decent pair of earbuds. I might have an attachment to the previous generation because they were so good and I might enjoy these better if I don’t try to compare it to the previous ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrkp, Thanks for sharing your experience with us. We're glad you like both models. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
The best getting better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying the xm series of wireless headphones since the 3. Had 3 pairs of those and loved them. These improve on the sound and shrink it down to an even smaller form factor. They are great headphones but I find myself missing the larger size of the others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skii,
Thank you for being a loyal member of the XM series family! We're thrilled to hear that you love the improved sound and smaller design of the WF-1000XM5 earbuds. We appreciate your feedback and understand that personal preference plays a big role in finding the perfect fit.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Good pair of earbuds, excellent for bluetooth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really comfortable earbuds and do a wonderful job in terms of sound quality for wireless headphones. The active noise canceling is impressive and the device free controls are pretty easy to use too. While they still don't hold a candle to wired options, these are a good option for on the go listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Mitch!
We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, small for pocket, noise canceling works fantastic, wish my lost pair could be tracked.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielleF,
Thank you for your feedback on the WF-1000XM5 earbuds!
We’re glad to hear that you find them comfortable and appreciate their noise-canceling features. Regarding tracking lost pairs, we understand how convenient it would be to have that feature. Currently, the WF-1000XM5 does not offer offer tracking capabilities for lost earbuds. However, we value your suggestions and are constantly working to improve our products.
Thank you for choosing Sony.
Best regards,
Stephanie
- Pros mentioned:Fit, Sound quality
These are great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a step up from the 1000XM4 in all ways. Better noice cancelling, more comfortable fit and significantly smaller. The previous version was good but with these I can talk to someone while at work (I'm a telecom tower climber) and clearly hear them and vise versa with the wind howling! amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi towerdude, we're glad you like our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Great quality and function. Highly recommended.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were a gift for my husband. He had gone thru so many different types of earbuds that broke down. So I opted to spend a little more to get a better quality product. They fit well in the ear and are sweat proof. My husband said they are the best he's ever had. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipoet74, we're glad you are enjoying the sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Its a must!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone's ever i cant hear my kids yelling at each other on car rides!! It has ita super clear you can feel the beat best purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoledadV,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Fit, Sound quality
The best ones yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are the perfect fit, all the rest hit been too big and had my ears sore after awhile and also the bad fit affects sound quality. These fit perfect and that perfect fit makes the sound on these the best ones ive had. Sorry huge eared people, youve had your day, now its time for the regular eared people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenji,
You made the right choice! We're glad that you like the fit and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyS,
Thank you for choosing Sony!
We're very glad to hear that you love the WF1000XM5 earbuds. It's fantastic to know that you're enjoying the exceptional sound quality and comfort they provide. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Rocking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Battery timing is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Atherl, thanks for these amazing five stars!
We're thrilled to hear you're enjoying the exceptional sound quality and excellent battery life of your WF-1000XM5 earbuds.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life
Outstanding
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery and sound outstanding, it like they never die. I use mine mostly in the shop. The ambient mode works great. All i have to do is talk. Music stops plaing. So I can have a basic conversation. With out having to get my phone out and manualy turn the music off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poorboy,
Thank you for your valuable 5-star review of the WF-1000XM5. We are so glad to hear that you are impressed with the outstanding battery and sound quality, and that the headphones are serving you well in your shop.
It’s great that you've discovered and appreciate the Speak-to-Chat feature. We designed it for exactly this reason—so you can have a quick conversation with colleagues or friends without having to stop what you’re doing and manually pause your music.
Thanks for choosing Sony, have a nice day!
DiegoV
