Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Good, not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. App has nice features. Initial connectivity can be frustrating. Max volume is not loud enough in certain environments (e.g. airplane).
I would recommend this to a friend - Pros mentioned:Sound quality
Great overall!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!!! Returned the Bose and tried these... Wow what an improvement. Yes, the app setup requires patience. But, during regular use the only setting I adjust is noise cancelling vs. some ambient sound. I use none of the fancy spatial settings because they are just weird. I don't want to move my head and have the sound move. Who likes this? I simply do not agree with online reviewers that say advanced sound codecs don't make a noticeable difference. I've got serious noise damage and switching on the LDAC makes a monster positive difference on my android (sorry iphone people). The sound is rich and full for two really tiny buds. My first set of buds with no ear clip and these are very secure. Call quality great! So rare today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickD,
Fabulous! You've definitely made a choice! We are truly happy to hear that you are satisfied with the amazing sound & call quality, very comfortable fit design, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Amazing earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them have amazing build quality, really love the noise cancelling, amazing battery life and have amazing sound quality once you set the equalizer in the app. Overall amazing earphones that i highly recommend getting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoM, we're glad you love our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
Best wireless earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second pair of these since I used the others so much the battery started to give out. They are the best wireless earbuds I've used and I've used quite a few different ones. I love that they can connect to two devices at once and seemlessly switch back and forth.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this incredible review, Seeman245!
We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.
We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.
Thank you again for your strong endorsement and for consistently choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
HONEST opinion/comparison
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd had the Bose QC earbuds (2 years old) and one died so I tried new options - I thought the Sony would be a good direction - heard good things about sound and noise cancelling. I will admit that the sound was excellent, but noise cancelling was so-so. These have to be burrowed into your ear to work correctly, and (on me, at least) they kept working their way out. They never fell out, but I could tell the seal wasn't complete and it was an annoyance. I bought a pair of the new Bose QC Ultra, and they're MUCH better - ear seal is great and stays put. Sound is so similar I can't tell the difference between the Sony and Bose. Noise cancelling (if that's important to you) is a step-change better with Bose. The Sony earbuds were fine, but noise cancelling was lacking and having to fit them deep into my ear each time wasn't ideal. I'm returning the Sony and sticking with the new Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bbuyer,
Thank you for taking the time to share your detailed review and comparison of the Sony WF-1000XM5 and the Bose QC Ultra earbuds. We’re thrilled to hear that you enjoyed the exceptional sound quality of the WF-1000XM5. However, we regret to learn that the noise canceling feature did not meet your expectations.
Please note that the effectiveness of the WF-1000XM5's noise cancellation can be influenced by how well the earbuds fit and seal in your ears. It seems that a secure fit may have been a challenge for you, which could have affected the performance of the noise canceling feature. For assistance with optimizing the noise cancellation, we recommend checking out this helpful article:
https://www.sony.com/electronics/support/articles/00298372.
We understand that you have chosen to return the WF-1000XM5 in favor of the Bose QC Ultra, which you've found to offer a better fit and superior noise cancellation. Your feedback is incredibly valuable to us, and it will play a crucial role in helping us enhance our products and services. We sincerely appreciate your input and hope you will consider Sony for your future purchases.
Best regards,
Romeo
- Pros mentioned:Sound quality
Nice earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed some good-quality noise-canceling headphones and got these. So far, they've delivered. Sound great, and the noise canceling is also great. Sometimes I just put them in just for the sake of dampening loud noise and they get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
It sounds like you made a solid choice with the WF100XM5. Great to hear they're working well for both audio and noise-cancelling, definitely a win when they double as a way to just block out distractions.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound overall. Great noise cancelations and there is a lot of settings that you can play with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaramA,
We're thrilled you're enjoying the incredible sound and noise cancellation of the WF-1000XM5 earbuds! It's great to know you're taking advantage of the customizable settings.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Fit, Sound quality
Smaller, lighter excellent sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An improvement from the previous version. Buds are aliitle smaller and lighter and the case is definitely smaller. The sound is about the same as the older version but the noise canceling seems better. Worth the money in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BladeRunner, nice! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
much better than XM3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much better than Sony - WF1000XM3. smaller, fits tighter and better noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanK, Thank you for your review of the WF-1000XM5! We're glad to hear that you find them much better than the WF-1000XM3. The improvements in size, fit, and noise-canceling capabilities are significant upgrades that many users appreciate. The smaller design and tighter fit enhance comfort and stability, while the advanced noise-canceling technology provides a superior listening experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little headphones! Noise cancelation is amazing and the fit is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheldonR,
Thank you so much for the 5-star review! We're honored to hear you're enjoying our headphones and that you find the fit so great! Knowing the noise cancellation is amazing for you is exactly what we aim for with the WF-1000XM5.
Thanks for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Battery life
Great headphones. Better than AirPods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Upgraded from XM4 and very similar but lighter with better battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STCFL, Fantastic! We're thrilled to hear that you find your WF-1000XM5 to be a great upgrade from the XM4, especially noting their lighter weight and improved battery life. We appreciate your comparison to AirPods and are glad that our headphones have met your expectations. Your feedback is invaluable to us, and we're delighted that you're enjoying the enhanced features of the WF-1000XM5. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Awesome Sounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous model year, and these new ones still step up the game with better sound and noise cancellation. One of the best features is the size reduction of the buds and yet still keeping some of the best sounding drivers!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, Yessir!
We are truly delighted to hear your satisfaction with the smaller size design compared to the previous model, amazing sound quality, and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for being a Sony WF-1000XM4 & WF-1000XM5 owner and for trusting Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Great earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've ever bought! The sound is amazing, and the battery lasts. I have tried Beats, Bose, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanG,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the only reason why I bought these is because my previous model died on me. I dont think the active noise cancelation is all that great. Unless my music is real loud i still here everything thats around me. The earbuds are comfortable but wait untill these are on sale if you can
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We’re sorry to hear your experience about the active noise cancellation with the WF1000XM5 earbuds. To get the most out of noise cancelling, make sure the earbuds create a secure fit in your ear—adjusting the ear tip size can really help. It’s also a good idea to check if noise cancelling is set to its highest level trough the Sony Sound Connect app. As well, a firmware update might be needed, which you can confirm in the Sony Sound Connect app, you can find more information in the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 If you’re still hearing a lot of background noise, gently cleaning the earbud microphones may also improve performance.
Thank you for considering Sony products.
Best regards
DiegoV.
- Pros mentioned:Sound quality
worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds out perform the Beats Pro fit but slowly slide out of my ears, adaptive ANC is awesome to change passthrough of ambient sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinS,
Thanks for commenting! We are thrilled to hear about your satisfaction with the amazing performance of your WF-1000XM5 compared to other headphones' brand. Also, we are glad that you're enjoying the auto adjustment of the noise canceling function by behavior recognition (Adaptive Sound Control Feature) of the headphones. We greatly appreciate your input about the fit. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound qualityCons mentioned:Price
Sony earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best I’ve ever experienced for earbuds. I had to purchase after market foam tips to get the right fit. The cost is very high
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChanceT,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. It's good to know that you were able to get the right fit for the headphones. To achieve the best fit and comfort, it is recommended to wear the headphones properly. You may refer to this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, easy to use the noise cancelling setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ecast, Glad you're loving the sound quality and ease of use with the noise canceling feature on your Sony WF-1000XM5 earbuds! Thanks for sharing your feedback! We appreciate it and are thrilled you're enjoying the experience! -Jess
- Pros mentioned:Comfort
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair all around use, forget they are even in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joey,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds provide such a comfortable and versatile experience, allowing you to wear them effortlessly throughout the day. Your feedback is greatly appreciated and encourages us to continue delivering products that seamlessly integrate into daily life.
Best regards,
-Fred
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic earbuds! Great quality and sound. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IreneH,
That's wonderful! We are thrilled to hear you find the WF-1000XM5 earbuds fantastic and are enjoying their great quality and sound.
Thanks for choosing Sony.
Best regards, Eliab