Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,345 reviews
Pros mentioned:
Sound quality
Rated 3 out of 5 stars
Good ANC and sound, awful for workouts
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The sound quality and ANC are really good, but the sensors malfunction so much.
The touch sensors (which this has instead of buttons) have a really annoying delay which makes it hard to tell if my press registered, so I try pressing again and it turns out both registered so now I paused then unpaused my song and I sit there looking like an idiot for 30 seconds while someone is trying to talk to me, but I can't take the ear buds out because the wear detectors will detect my fingers so my music will play and pause repeatedly in my other ear. Also if I'm working out and my hair gets sweaty and touches the buds, they think I pressed them so it starts pausing or skipping my song every 10 seconds, and wiping them off doesn't fix it so I just need to end my workout early. And sometimes (maybe sweat got in the microphone?) the ANC in one bud will break and make a constant buzzing sound for a day or two before it goes back to normal.
First impressions were really good, but the little annoyances and design flaws are a death by a thousand paper cuts. They're decent for sitting still at a desk, but incredibly annoying at the gym.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Hi DanielD,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the touch sensor is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Tap the center of the touch sensor with the pad of your index finger. If the surface of your index finger is wet, greasy, dirty, too dry, etc., the headset may not respond well to tapping. If the touch sensor is in the following states, it may not work or may react incorrectly:
-It is wet with water, sweat, etc. -It is touched by hair, wet towels, etc.
For more information, please refer to these links:
Hope this helps. In case you need further assistance, please email the below information to [email protected].
Name: Username: Model Number: Issue: Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely, -Ralph
Cons mentioned:
Volume
Rated 5 out of 5 stars
good headphones, slightly on the expensive side.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
very good headphones, slightly pricey, decently customizable. wish they hadn't removed volume control from the touch options.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi ZiggyBoo,
Thank you for your fantastic 5-star review of the WF-1000XM5 headphones! We're delighted to hear that you find them to be exceptional with excellent customization features. We appreciate your insights regarding the pricing and your feedback on the touch controls. For more details about the touch sensor functionality, please check out the Help Guide link below: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
We truly appreciate your support and thank you for choosing Sony!
Best regards, Romeo
Pros mentioned:
Sound quality
Cons mentioned:
Connectivity
Rated 4 out of 5 stars
Good, not great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good sound quality. App has nice features. Initial connectivity can be frustrating. Max volume is not loud enough in certain environments (e.g. airplane).
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Good not great
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sound quality is fantastic, only downside is your adjusting these ear buds every 10mins so they wont fall out.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Hi geo530x,
We're glad to hear you're enjoying the fantastic sound quality of your WF-1000XM5 earbuds, and we understand your frustration with the fit.
To help with the issue, we highly recommend trying the different sizes of ear tips included in the box. A proper fit is essential for both comfort and sound. Also, be sure to use the Sony | Headphones Connect app's "Optimal Earbud Tips" feature, as it can help you find the best size for your ears to ensure a secure and stable fit.
Thanks for choosing Sony.
Best regards, Eliab
Rated 4 out of 5 stars
Great earbuds but very poor ear-tips
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Those earbuds are great and provide good ANC. The app is great and has lots of great features. The only issue I find with those earbuds are the ear tips. The air foam ear tips do not stay in their position within the ear canal. After trying all the fitting sizes, none of them seem to provide enough comfort and keep moving out of place. It is disappointing for pricey earbuds like those to have cheap and uncomfortable ear tips. I believe Sony can improve the ear tips in the future and improve the design and comfort level of those buds. One improvement that could be considered for the future is including ear wings to stabilize the ear tips in the ear canal.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Hi KhalidJ,
Thanks for commenting! We are thrilled to hear your satisfaction with the exceptional noise canceling function, amazing features, and superb performance of your WF-1000XM5. We sincerely apologize if they didn't fit you well and if the supplied earbud tips didn't live up to your expectations. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article: https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name: BestBuy Username: Model Number: Issue: Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo Sony Social Support
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Amazing earphones
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love them have amazing build quality, really love the noise cancelling, amazing battery life and have amazing sound quality once you set the equalizer in the app. Overall amazing earphones that i highly recommend getting.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi MarcoM, we're glad you love our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great overall!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love them!!!!
Returned the Bose and tried these... Wow what an improvement.
Yes, the app setup requires patience. But, during regular use the only setting I adjust is noise cancelling vs. some ambient sound.
I use none of the fancy spatial settings because they are just weird. I don't want to move my head and have the sound move. Who likes this?
I simply do not agree with online reviewers that say advanced sound codecs don't make a noticeable difference. I've got serious noise damage and switching on the LDAC makes a monster positive difference on my android (sorry iphone people).
The sound is rich and full for two really tiny buds. My first set of buds with no ear clip and these are very secure.
Call quality great! So rare today.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi FrederickD,
Fabulous! You've definitely made a choice! We are truly happy to hear that you are satisfied with the amazing sound & call quality, very comfortable fit design, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Pros mentioned:
Fit, Sound quality
Rated 5 out of 5 stars
Smaller, lighter excellent sound.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
An improvement from the previous version. Buds are aliitle smaller and lighter and the case is definitely smaller. The sound is about the same as the older version but the noise canceling seems better. Worth the money in my opinion.
Hi BladeRunner, nice! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Best noises canceling
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are the best noise-canceling earbuds I've used to date. I used the previous generation for over 3 years, and the sound quality of this new version is a noticeable upgrade. I work in a very noisy environment, and the active noise canceling reduces the sound of the equipment by at least half—it's a huge improvement
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hello Zachary, thank you for the five-star rating! We feel privileged to know you're loving the WH1000XM5 noise cancellation technology! It's particularly rewarding to know that you appreciate the enhancements over the previous model, allowing you to enjoy your music even in very noisy environments. Thank you for choosing Sony! Best regards, -Jenn.
Pros mentioned:
Fit, Sound quality
Rated 5 out of 5 stars
Awesome Sounds
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have the previous model year, and these new ones still step up the game with better sound and noise cancellation. One of the best features is the size reduction of the buds and yet still keeping some of the best sounding drivers!
I would recommend this to a friend
Brand response from SonyListens
Posted .
Thank you so much for your awesome feedback, Yessir!
We are truly delighted to hear your satisfaction with the smaller size design compared to the previous model, amazing sound quality, and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for being a Sony WF-1000XM4 & WF-1000XM5 owner and for trusting Sony!
- Romeo
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Best Earbuds
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the sound and comfort of the Sony Earbuds quality. perfect for work and exercise as well as relaxing
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi SalvadorS, We're thrilled to hear that you're enjoying the exceptional sound, comfort, and outstanding performance of the WF-1000XM5! It's great to know that they're perfect for your work, exercise, and relaxation needs. Thank you for choosing Sony! - Romeo
Rated 4 out of 5 stars
Short lived but still excellent
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve only had these for a few months before I lost the little ear buds. I tried looking for ways to get new pairs but sadly there are none so one point off for that.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hello Carlin,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you’ve experienced with your WF1000XM5 earbuds. We understand how disappointing it is to lose the earbuds and not find replacement parts available immediately.
At this time, replacement earbuds for this model are not yet available for purchase, but they will be soon. We encourage you to bookmark this page and check back for updates: https://www.sony.com/electronics/support/articles/00189241
This situation does not align with the quality standards we strive for, and we take your concerns very seriously. Please be assured that your feedback will be forwarded to our dedicated Sony team for thorough review as we continue working hard to improve our products and your experience.
Best regards, -Fred
Pros mentioned:
Comfort
Cons mentioned:
Volume
Rated 2 out of 5 stars
Not as Dynamic as I thought
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder.
On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly.
Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET
Regards, Maria
Rated 5 out of 5 stars
Stunning
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience.
In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around.
The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use.
However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost.
Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
Pros mentioned:
Comfort, Sound quality
Rated 4 out of 5 stars
touch control features limited
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Amazing sound quality
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi Clayton,
Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Sony xm4’s in a new sleeker package.
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are great even though the bass was better on the previous model. The noise cancelling is great. The app is simple to use and there are plenty of YouTubers who have published EQ’s and info to get the best bang for your buck.
Sony continues to put out firmware updates to improve the connectivity and sound but I wish they would have given these more effort.
All in all I would give these a 7.5 out of 10.
I’m happy with them but the difference between these and the previous model is minimal.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi SamuelM,
Thank you for the review! We're glad to hear that you like the noise canceling and application of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Great Wireless Earbuds!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
good quality
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
excellent clear sound with good bass. great for the gym with the ANC.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi MarkN,
It is truly wonderful to know that the WF-1000XM5 is helping you power through your workouts! We are thrilled that you are enjoying the balance of crystal-clear audio and deep, resonant bass, as we engineered these earbuds to provide a truly immersive soundstage. It is especially great to hear that our best-in-class Active Noise Cancellation is providing the focus you need in a busy gym environment, allowing you to stay in the zone without any outside distractions.
Thank you for trusting Sony.
Regards, Dominick
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Sony ear buds
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These sony ear buds have the perfect sound & feel very comfortable while wearing them
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi JuanL, Thank you for the positive review! We're delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam