Customer Ratings & Reviews

Thank you for the fantastic review, LeviS!

We’re so glad to hear that you are loving the sound quality and finding your WF-1000XM5 earbuds easy to use! We put a lot of work into making sure our industry-leading noise canceling and audio performance are paired with a seamless user experience, so it’s great to know we hit the mark for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Puck, we're glad you like our product! Thanks for choosing Sony. ~Earl

Hi EsetaS,
Thank you for sharing your experience with us! Nice to hear you love the noise canceling features of your WF1000XM5. We're sorry if the volume lacks a little. Please refer to this link with steps to troubleshoot if the sound is low: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html

Should you need further assistance, feel free to contact us by sending an email to [email protected] with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Nitro,

Fantastic! You've definitely made a great choice! We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. Your feedback with the supplied earbud tips is greatly appreciated.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi RajL,

Thank you for choosing Sony!

It's fantastic to hear you're enjoying the sound quality and impressive durability of your WF-1000XM5 earbuds! The IPX4 rating provides excellent protection against sweat and splashes, so you can count on them to keep up with you. We appreciate you sharing your positive experience!

Best regards,
-Fred

Hi Nick,

It sounds like you made a solid choice with the WF100XM5. Great to hear they're working well for both audio and noise-cancelling, definitely a win when they double as a way to just block out distractions.
Thanks for choosing Sony.
-Aldair

Thank you for sharing your honest experience, Gris1969.

We sincerely apologize that the WF-1000XM5 earbuds did not provide the long-lasting battery life or reliable connection you expected for your wife, especially when compared to other earbuds you have used. We understand the frustration of having a premium product that does not consistently last the day or maintain a stable connection.

The issues you described, particularly battery drain and connection stability, can sometimes be linked to specific settings or firmware. We encourage you to try the following steps, which often resolve these issues and may improve her experience:

Ensure the earbuds are running the latest firmware using the Sony | Headphones Connect app. Updates often include stability and battery optimizations.

Perform a Reset of the earbuds, and if the issue persists, perform a full Initialization (which restores them to factory settings and deletes all pairing info). Instructions for both can be found in the Sony Help Guide for the product.

Within the Sony | Headphones Connect app, check the following settings as using certain features simultaneously (like Noise Cancelling, DSEE Extreme, or setting the Sound Quality Mode to "Prioritize Sound Quality") will significantly decrease the available operating time. Switching to "Prioritize Stable Connection" can sometimes help with dropouts.

Ensure the charging contacts on both the earbuds and inside the charging case are clean and free of pocket lint or debris, which can interrupt charging and cause unexpected drain.

If these troubleshooting steps do not resolve the short battery life and connection issues, the earbuds may require service. Please reach out to Sony Support directly for personalized assistance or to explore warranty and service options.

We regret that this purchase has not met your expectations.

Best regards, Gus, Sony Social Media Team

Hello QuirkyB,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the WF1000XM5 earbuds, especially the battery life, sound quality, and noise cancellation. Your positive experience with these features encourages us to keep delivering products that enhance your everyday moments. Thank you for sharing your thoughts with us.

Best regards,
-Fred

Hi YvanO, Thank you for the feedback on your experience with your new Sony WF1000XM5. We're glad to hear that you like the amazing sound these earbuds delivers. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Google assistant function and will be sure to forward this feedback to the appropriate department.

And we also apologize for any inconvenience that you experienced with some of the features of your Sony WF1000XM5. For touch control sensitivity issues, please follow some of the steps and guidelines provided on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779987.html

If the Noise Canceling function turns on/off randomly or changes unexpectedly, please follow the troubleshooting steps on this link to resolve the issue:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00229328

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi Princess,

Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is noted. Thank you for choosing Sony!

-David

Hi BlancaO, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hello DanceMommaOC,

Thank you for choosing Sony!

It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!

Best regards,
-Fred

Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo

Hi Italianfox, we're glad you like the sound quality, noise canceling feature and comfort of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl

Hi LucasG, we're glad you like the sound quality and fit of our product. We appreciate your feedback regarding the lack of Bluetooth tracking system on WF1000XM5. This unit is compatible with Fast Pair feature. In one tap, the WF1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices. You can even check to see where you last placed them. You can find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?search=fast%20pair

If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hello WilliamGuerrant,

Thank you for choosing Sony!

It's rewarding to hear that the WF-1000XM5 earbuds are exactly what you were looking for! We're glad their great noise-canceling feature has made such a positive difference for you. Thank you for sharing your experience.

Best regards,
-Fred

Hello Andy,

Thank you for choosing Sony!

We’re excited to hear that you love the WF-1000XM5 earbuds and appreciate their quality. Knowing you would choose them again means a lot to us and inspires us to continue delivering exceptional audio experiences.

Best regards,
-Fred

Hi GrahamW,

It is most rewarding to hear that you use the Sony WF-1000XM5 earbuds daily and that you find the noise canceling to be awesome and the sound quality to be the best!

We really appreciate you being part of the Sony family!

Regards,
Dominick

Thank you for your fantastic feedback, JamesH!

We are absolutely thrilled to hear that you love your WF-1000XM5 earbuds and, most importantly, that you feel the overall package offers exceptional quality for the price.

Creating a world-class listening experience that competes at the very top of the industry is exactly what we set out to do. Your comment about the value and performance is the best validation we can receive!

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi lawaia100,
Awesome! Glad to hear that you are having a great time with the superb sound quality, long battery life, and easy controls via the Sony Headphone connect app with your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris