Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit
Great performance and design but low IPX rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5's function great. Very impressive sound performance and design. I'm so happy Sony made these a bit smaller. The XM4's were too big and bulky and not very comfortable. The only reason I gave 4 stars is because for the price the XM5's should have have had a much higher IPX rating. Very disappointing that Sony decided to abandon that aspect of the premium buds. The earbuds support LDAC which is the codec I use. Make shure your phone supports LDAC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leo234, we're glad you are happy with your new industry-leading noise canceling earbuds. We understand your feedback regarding the IP rating of your Sony unit. The WF1000XM5 has an IP rating of IPX4. You can follow this link to prevent burning or malfunction due to getting wet:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds for the gym does not disappoint they do not tire your ears out. Comfortable and excellent sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyD, we're glad you love the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best in ear headphones so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and anc seems to be top notch as well. Bought as replacements for AirPod pros and am happy so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA, we're glad you are happy with the sound quality of our product! Thanks for choosing Sony! ~Earl
Great buds dawg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were such a good product that my ex decided to lose them in an airport in North Dakota. Highly recommend keeping them and not losing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaA,
We are beyond pleased to hear that the Sony WF-1000XM5 wireless earbuds were such a good product that they inspired such a passionate review. We hope you get to enjoy their exceptional sound and industry-leading noise cancellation again very soon!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, multi pairs same time, great battry life. Got no cons so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lino, We're glad that you're enjoying the sound quality, features, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality for a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass
Good earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product if interested to have bass noise reduction , better to buy at sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSRI,
We're delighted to hear you find the WF-1000XM5 a great product, especially highlighting its bass and noise reduction capabilities! We engineered these earbuds to deliver exceptional sound quality with powerful noise cancellation across the entire frequency spectrum, and it's great to know you're experiencing that benefit.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound and quality, Big price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great quality. Nice app. Call quality also sounds good. Biggest downside for these earbuds is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahN,
You made the right choice! We're glad that you like the sound, call quality, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the price is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great earbuds! not for bass lovers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony's were my first step into high end, feature rich earbuds. Overall a quality set and the ANC and transparency modes worked well but I returned them because I prefer a stronger sub bass and overall oomph in the lower frequencies. Not ideal for bass lovers. Moved onto JBLs and am happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZZY, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of the WF-1000XM5 but unfortunately, had to return them as it did not meet all of your expectations. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Fit
Happy Alaskan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had troubled with ear fits with my samsung bud pro II. Dont get me wrong i love their tech.but almost loosing one earbud is not a good option. After carefully researching adjustable buds, sony leaded the pack not only as a better rated ear bud but had multi adjustable earpieces to fit just about anyone ears. BB staff shine again with great support. V/R, Ken H.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ken, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Worth every dollar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've probably come back and bought these same earbuds about 4 times now. The sound quality and noise cancellation are hard to beat. If I ever lose another pair, I'm buying a 5th.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MC431,
We are so appreciative of your incredible loyalty! It's fantastic to hear that the WF-1000XM5 earbuds continue to impress you with their unbeatable sound quality and noise cancellation, making them worth buying again and again. We truly value your dedicated support.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Android users should buy these.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much satisfied with these earbuds. I had the Airpods, Bose and these. Out of the bunch, I would pick either the Aipods or Sony. If you have a android phone go with these and obviously an Apple would pair well with the Airpods. Noise canceling is ok. I do work in a loud environment and it would stuggle at times to keep the noise down. The sound from these are the best in my opinion. Sony did a good job on these but noise canceling could be better but its a thumbs up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindsorM, You've made an excellent choice! We're glad you're satisfied with your purchase. Good to know you appreciate the noise cancellation and exceptional sound quality of your new Sony WF1000XM5. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound and base are the best i have ever owner. Highly recommend for everyday use!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback on the WF-1000XM5, AnthonyM! We're thrilled to hear that you're enjoying the exceptional sound quality and bass, and that our earbuds have become your top choice for everyday use. Your recommendation means a lot to us. If you ever have any questions or need tips to get the most out of your WF-1000XM5, please feel free to reach out. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Good at Best for ME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price ($300.00) I was not overly impressed. The sound was good, but as I expected, the ANC was not great compared to the Sony WH1000XM4 (Over the Ear) headphones that I have. Finally, I returned these because I could just not get a great fit with any of the provided earbuds. Over time, they seemed to slip out of my ear canals. The earbuds never fell off, but the seal was not consistent. I much prefer the fit of my much cheaper PowerBeats Pro that hook over my ears. The Beats do not have ANC, but maybe I don't need that in my earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BioTeach23, Thank you for your review of the WF1000XM5. We appreciate your feedback and are sorry to hear that the product did not meet your expectations and it had to be returned.
Regarding the Active Noise Cancellation (ANC), it is true that the WF1000XM5, being in-ear earbuds, may not provide the same level of ANC as the over-ear WH1000XM4 headphones. Over-ear headphones generally offer better passive noise isolation due to their design, which can enhance the effectiveness of ANC.
We understand that fit and comfort are crucial for an enjoyable listening experience. The fit of earbuds can vary significantly from person to person, and it is unfortunate that the provided ear tips did not offer a secure fit for you.
We value your input and thank you for sharing your feedback. I hope you consider our Sony products in the future.
Regards,
Sam
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size, great sound. Keep forgetting there on...kids noises while playing don't bother me anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrvingR, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
WOW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these earbuds the noise canceling is nearly absolute. I used them in the gym and working in my shop on my truck I literally could not hear anything I was doing in the shop including hammering away steel on steel and people who tried to speak with me until I tapped off the noise canceling. Sound is extremely immersive I love the ability to choose the way you want to listen to music and the way the earbuds adapt to your usage. Definitely a great buy and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, JohnR! We're glad you are enjoying your new headphones! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds we have ever had! Amazing sound quality! My daughter loves them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback,AngelinaG! We're thrilled to hear that you and your daughter are loving the WF-1000XM5 earbuds and that the sound quality has made such a positive impression. Delivering amazing sound and a premium listening experience is exactly what we strive for with the XM5 series. If you ever want to customize your listening even further, features like the Sony | Headphones Connect app can help optimize fit and sound quality.
Thanks again for choosing Sony—enjoy every moment of your music!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort
Ratings don’t lie
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling perfection. Have used them at a couple festivals. they are both very comfortable and great when on a call for both parties.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, NickC!
We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sound +A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Noise canceling is as well. Are a bit bulky though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR,
That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.
We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!
Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV