Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Fly away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it says and more. The sound quality and the noise reduction is excellent. You forget that you have them on the comfort in your ears is excellent also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueC, we're glad you like the sound quality, noise canceling feature and comfort of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Not very comfortable at first but you will have to get used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JELV,
We're so happy to hear you're loving the great sound of your WF-1000XM5 earbuds! We understand that finding the perfect fit can take some time, and we appreciate you sticking with it to experience the amazing audio quality. Thanks for choosing Sony. -Eliab
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I had had so far. The foam ear tips are awesome and comfortable. The noise canceling works great and they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate the 5-star rating, AdambF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Pricey but worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, lightweight, good battery life. Sometimes seems a bit glitchy on active noise cancelling but otherwise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billy,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, very lightweight design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your feedback when using the noise canceling feature of these headphones. To ensure that you get the most out of your WF-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance, please email us at [email protected] with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Bass, Sound quality
the bass that you need
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all about that bass, love how Sony added so much quality without loosing any aspect of the sound. great balance with espetacular bass
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, WellO! You've certainly made a great choice! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Upgraded.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM4's. Same quality, better size & appearance. A little less bass but the sound quality can't be beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewB, Thank you for your honest review! We are glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are outstanding devices. Well worth the cost. Much more comfortable than my over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlaskaJim!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be outstanding devices and well worth the cost!
We especially appreciate you highlighting the comfort. We engineered these earbuds to be significantly more compact and comfortable than previous models, and it's wonderful to know they are a much better fit for you compared to over-the-ear options.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good But Not For Me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but I don't like the feel in my ears. Feels like I have earplugs in. Bose are WAY more comfortable and just as secure. These earbuds are also VERY slippery and hard to get ahold of while in the case.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi maxxumless, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the comfort of your Sony unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link when wearing the earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wear
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
- Pros mentioned:Fit, Sound quality
Better than Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds with true noise cancellation. It has spatial recognition and helps reduce outside noise. Loved the fit of these earbuds better than my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiP, we're glad you like our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery lifeCons mentioned:Price
Good but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good but too expensive. Hopefully the battery life will be better than the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorP, we're glad you like your new headphones. We appreciate your feedback regarding the pricing of this WF1000XM5. Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Sound quality
Let's wait and see but good so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, noise canceling works great however everything new sounds good. Will have to wait a few months to judge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigab2,
We're glad to hear you're enjoying the great sound and noise-canceling performance of your WF-1000XM5 earbuds! We're confident you'll continue to be impressed with their quality and performance for years to come. We appreciate you sharing your initial feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony Earbuds - Not great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good. They are not very good for active use - they keep popping out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for your 4-star review of the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones! We're glad to hear you're enjoying the sound quality, which is something we pride ourselves on with the XM5s.
We also appreciate your honest feedback regarding active use. While the WF-1000XM5 are designed with a comfortable and secure fit in mind, we understand that ear shapes vary widely, that is why there are different tip sizes included for you to go with the ones you feel the most comfortable with!
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Fit
Sony ear buds !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit ! These are so much better than AirPods, a very good fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Case!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are a "perfect fit" for you and that you find them so much better! The fit and comfort were key design goals for this model, and it's incredibly rewarding to know that the efforts to make them smaller and include multiple sizes of our noise-isolating foam tips are delivering a superior wearing experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Solid upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM-1000 3, and these are pretty much better in every way. Smaller, longer battery life, better sound/call quality, better anc. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayden,
Amazing! We're thrilled that you like the size, battery life, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony wF 1000XM4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What more can I say! Its a sony product and it delivers. Music highs are crisp and bass is thumping!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cool7543,
We're so glad to hear that your Sony earbuds are delivering such crisp highs and thumping bass! Thank you so much for sharing your 5-star rating—we truly appreciate your support and enthusiasm for the music experience. The WF1000XM5’s sound quality is designed to make those moments even richer, so it's fantastic to know they’re resonating with you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Sound quality
Sony Buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sounds quality. The hate the material for the earbuds they get really dirty and tear. I’m not even sure where to buy replacements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinO,
Thank you for your 5-star review of the WF-1000XM5 earbuds! We're delighted to hear that you love the sound quality, which is a core part of the premium listening experience we aim to deliver.
We understand your concern about the earbud tip material. The tips are made from a unique polyurethane memory foam designed to provide excellent noise isolation and a secure, comfortable fit, but we appreciate your feedback and are committed to ensuring you're completely satisfied with your product.
Regarding your concern of finding replacements for your earbud tips, make sure to contact to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They can provide you the supplier information and more details about it!
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Sound quality
Best in ear true wireless yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony over ear WF-1000XM5 headphones and loves them so much I decided to try these in ear headphones understanding that Best Buy has a great return policy. Obviously there was no return given the stars rating. These things are amazing. The noise cancelling is incredible and the companion app is great allowing multiple devices to be used. Overall I’m thrilled with these and find myself using them for more than yard work as originally planned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for the amazing review! We're very happy to hear that you love the incredible noise canceling, companion app, multipoint connection, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Really enjoy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these headphones more than others because theyre more easily tracked, and becuse it is easier to switch between sound settings. Audio is similar to beats, but more convenient to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherB,
Thank you for choosing Sony!
We're glad to hear that you're enjoying your WF-1000XM5 headphones, especially their easy tracking and seamless switching between sound settings! It's great to know our design makes everyday use more convenient. We're also pleased that the audio quality has exceeded your expectations. We hope you continue to enjoy the versatility and performance of your WF-1000XM5 headphones!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Amazing sound and build, poor everything else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, by far some of the best sounding earbuds I have ever used. It's a shame that the touch controls make them impossible to put in without touching everything, they are quite uncomfortable (and I sleep with earplugs so I am used to them), and the noise cancellation is basically non existent, you can not tell the difference between it being on and off, the only real cancellation comes from the foam tips and it being earplugs. I switched to the bose qc ultra earbuds that have amazing noise cancellation, comparable sound quality, and better comfort and controls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi C091,
Thank you for sharing your feedback about the WF1000XM5 earbuds.
We're glad to hear you enjoyed the sound quality, but we’re sorry to learn that other features didn't meet your expectations. Your input regarding the touch controls, comfort, and noise cancellation is valuable and will help us improve.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with WF1000XM5/B.
Thank you for considering Sony, and we hope you’ll give us another chance in the future!
Sincerely,
Maria
- Pros mentioned:Sound quality
Good bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is not muddy, and doesnt overpower treble. Bass is deep and clear. Very high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!
Thanks for choosing Sony, and enjoy your pristine listening experience!
Regards,
Dominick
