Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Very fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling for my flight home. Fantastic sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WoofGrrrr,
Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Great headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit of these headphones are great and snug. The ANC is also amazing, definitely up there with the airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH,
Great! We're glad that you like the fit and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Quality Earbuds, Fitment was not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to be fair when reviewing this product. These earbuds are amazing. The quality and features alone stand out among competitors. However, I did have issues with fitment. I tried all of the provided ear tips but the never fit well enough and this is a larger issue for me cause I wanted to use them while working out with as well. I am not a fan of the memory foam type ear tips so I did return them and tried out the Bose which had better fitment but did notice that the Sony buds had better sound quality and loudness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. It's unfortunate that you were not satisfied with its fit and design. For optimum fit and comfort, it is recommended to wear the headphones properly. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app also helps you determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Battery life, Sound quality
very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.use it outside for work in the cold, lasts majority of my shift, stays connected the entire time and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarrisonC, Thanks for commenting! We are extremely pleased it suits your needs and expectations. Thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair all around use, forget they are even in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joey,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds provide such a comfortable and versatile experience, allowing you to wear them effortlessly throughout the day. Your feedback is greatly appreciated and encourages us to continue delivering products that seamlessly integrate into daily life.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound enough of both bass and crispiness. I'd recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, NikM!
We are so pleased to hear that you are enjoying the good sound from your WF-1000XM5 earbuds and that they provide enough of both bass and crispiness! We specifically tuned these earbuds to deliver that clear, balanced, high-resolution audio experience, so your feedback is great to receive.
It's wonderful to know you'd recommend them! Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Exclellent earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awsome earbuds. Sound quality is excellent. Easy to use and the app helps a lot with mods. You can customize the sound and it adapts to whaterever action you ar doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroC, thanks for sharing your great experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality with High-Resolution Audio, and the ability to customize the sound to your liking. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Immaculate
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best earbuds I have tried. From the noise cancelation to the sound quality and the wide variety of features as well the extreme comfort. Massive upgrade from the 3s and 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Sound quality
Buds battery uneven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, IMO better than WH1000XM6. Noise cancelling is insane. But just like the 4th gen I fear, one of the buds is already not aligning on battery life (10% difference) and likely going to go out rather soon. For the price, I want it to last at least 2 years....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.
We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony, have a nice day.
DiegoV
- Pros mentioned:Fit, Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is excellent and a huge upgrade from the xm4. it much smaller so fits in the ear better with better tips for cancelling sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Devin! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Sony's best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product, you can feel the quality. Also great specs like the noise cancellation for true wireless earbuds. Ive had a couple different wireless earbuds from Samsung, google and apple but this are the best ones I've tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERNESTOP!
It brings us great satisfaction to hear that the WF-1000XM5 earbuds are the best ones you’ve tried so far. We are honored that you chose Sony over so many other brands and that you can really feel the quality in the design.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Awesome highly recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality great noise canceling great durability great would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tfau,
We are so glad to hear you're enjoying the WF-1000XM5 earbuds! It's fantastic to know that the audio quality, noise cancellation, and durability are hitting the mark for you. We appreciate you taking the time to share your positive experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better battery, battery sound. The case seems as small as the linkbuds s case. The transparency mode is good, but could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FloridaMan,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life, sound quality, and charging case of the headphones. Your feedback about the Ambient Sound function of the headphones is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also adjust the settings of the Ambient Sound Mode (via the Sony app) depending on your needs. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music.
Note: Depending on the ambient conditions and the type/volume of audio playback, ambient sounds may not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds, such as on a road with car and bicycle traffic.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these one of my favorite earbuds sounds amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for choosing Sony!
It brings us great joy to hear that you love the WF-1000XM5 earbuds and regard them as one of your favorites! We're delighted that the sound quality is amazing for you. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Sound quality
Quality for a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Sony is Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sony .. excelent sounds comfortable and faster .. good canceled noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Hector, thanks for commenting! We're extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5. Thank you so much for the love and for commending Sony! - Romeo
- Pros mentioned:Bass
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far sounds amazing. Very comfortable stays in place looks sweet…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueMana, fabulous! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Sony WF1000XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound quality. The software app could use some work though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakobC,
We highly appreciate the feedback! We're so glad you're enjoying the noise cancelling feature and sound quality of the WF1000XM5. We'll pass your note about the app along to the team,
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Comfort
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has amazing noise cancelling and great comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AndreiC!
We are so pleased to hear that you are impressed with the amazing noise canceling and great comfort of your WF-1000XM5 earbuds. We designed them to provide a distraction-free listening experience with a secure and comfortable fit, so it's rewarding to know we got it right.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team