Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but very difficult to maneuver. Most of the time the app Sound Connect doesn’t link with the EarPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thanks for your review, GloriaL.
It's great to hear that the sound quality is appreciated! The WF-1000XM5 is known for its exceptional audio performance, which enhances the listening experience.
For the issues with connectivity and navigating the Sound Connect app. This situation can prevent them from easily switching to a paired device. In such cases, it is often recommended to adjust the Bluetooth settings on the device or manually switch connections through the device’s Bluetooth settings menu.
Additionally, ensuring that the Sound Connect app is updated to the latest version can help resolve functionality issues. It's advisable to check for updates and, if required, initialize the headphones after the update.
If persistent issues occur, switching the connection from LE Audio to Classic Audio mode in the Sound Connect app may resolve some of the problems experienced with call connectivity or app linking.
If these steps do not improve the situation, further troubleshooting or contacting customer support may be necessary.
https://us.esupport.sony.com/support/s/support-contact?category=headphones
We sincerely apologize for the inconvenience you've experienced. We hope our support team can resolve the issue with your headphones promptly!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
sony wf 1000xm5 Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Sony products very much the earbuds are very comfortable and noise canceling is perfect love this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dino,
Perfect! We're glad that you are enjoying the comfort and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise-canceling, period!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for earbuds with the best noise canceling in the industry, hands down the Sony WF1000XM5 can't be beat. The Bose and Samsung buds fail in comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neal, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
There Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far my favorite headphones I have ever had over the last 20 years. I would say I had tried most if not all headphones on the market and these are the best in terms of audio sounds and keeping noise out with their noise blocking technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hurricane,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the case lid is a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MariaY!
We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.
We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit
Live the unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt fall of my ear and thats really what i was looking for love it i found it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sonyearplugs,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Fit, Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Good sound and fit comfortable in ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality and very comfortable fit design of your WF1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the same model since the first generation. One of the best on this generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YominG,
Thank you for choosing Sony!
We're elated to hear that you've been enjoying the WF1000XM5 earbuds and have stayed with the series since the very first generation. Your loyalty and high praise for this latest model truly mean a lot to us. Knowing that our earbuds continue to earn your trust across generations inspires us to keep innovating and delivering the best possible listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Only ear buds i genuinely like!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Battery life is far superior than the other ear buds i have (Samsung earbuds pro)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueH,
Amazing! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best earbuds 2024
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable, really recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoR, awesome! We're glad you like the sound quality and comfort of your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best earbuds hands down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and they are the moat comfortable earbuds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyC, Thanks for the wonderful feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Airpods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than Apples hands down.Sound quality is excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback, RalphR! We're thrilled to hear that you're enjoying the WF-1000XM5 and that the sound quality exceeded your expectations compared to Apple’s earbuds. Our team put a lot of effort into engineering a premium listening experience, focusing on exceptional sound and industry-leading noise cancellation. It's great to know those features have made a difference for you.
If you ever want to explore more of the advanced settings—like adjusting the sound field or customizing the noise cancellation and ambient modes—the Sony | Headphones Connect app offers additional ways to tailor your listening experience even further.
Thanks again for sharing your experience and trusting Sony. Your input motivates us to keep innovating and delivering the best possible audio products!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, nice sound, good lloking, smart buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarioH777,
Thank you for choosing Sony!
We're thrilled to hear that you’re enjoying the WF1000XM5. It’s great to know that you appreciate the quality, sound, and aesthetics. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geat sound and fit. Also, my last pair lasted over 4 years of every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS,
Thank you so much for sharing your great experience with us! Glad to hear you are enjoying the amazing sound quality and comfortable fit of your WF1000XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Fit
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it fits nice. Doesnt fall out when i run with them in either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephK, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Fit, Sound quality
Sony WE1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit is great, but the sound is amazing. The noise cancelling works well.
I would recommend this to a friend - Pros mentioned:Sound quality
XM5 review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly uncomfortable but great sound, and they do feel very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mordakye, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these for school . Only replacing them because of a lost item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyF,
We are ecstatic to learn that your son loves the features and performance of the WF-1000XM5 earbuds so much that you are purchasing them again! Hearing that they are a great fit for his school activities is wonderful feedback. Thank you for your continued support to Sony!
Regards,
Dominick
- Pros mentioned:Fit, Sound quality
Sony - WF1000XM5 Wireless Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl