Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound quantity ear buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality for buds. Clear bass, great noise canceling. Not much improved from the XM4s though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickP, Thank you for the amazing review! We're glad you like the excellent sound, clear bass, and great noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best ANC in an earbud!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things kick @$$. Sound great in all ranges! With the ANC off they have really decent isolation. ANC on and you're in your own world by yourself. Pricetag was worth it (in my opinion) I daily drive these with the ambient pass through for a couple hours at a time. Best earbuds ive owned hands down. The app is not super intuitive but offers decent customizations and the full array of toggles for the features they offer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi N0tVeryN1nja, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Awesome Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really great and very sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RajL,
Thank you for choosing Sony!
It's fantastic to hear you're enjoying the sound quality and impressive durability of your WF-1000XM5 earbuds! The IPX4 rating provides excellent protection against sweat and splashes, so you can count on them to keep up with you. We appreciate you sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Not very comfortable at first but you will have to get used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JELV,
We're so happy to hear you're loving the great sound of your WF-1000XM5 earbuds! We understand that finding the perfect fit can take some time, and we appreciate you sticking with it to experience the amazing audio quality. Thanks for choosing Sony. -Eliab
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just good not the best just good. Noise cancellation isn’t the best ear buds actually comfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Carl
Thanks for the review! We appreciate the comments and the feedback as Sony always strives to deliver the best quality products! We are glad you are enjoying your Sony earbuds and its comfortable and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and works a long time between recharging.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, HarryTC!
We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally I have been used lots of headphones, I love the sound quality and the noise cancelation is almost deafening, I love how I can customize the EQ, but my one issue with this headphone is microphone quality is sub-par. I have many people complain about my microphone during calls, and it forces me to change to speaker mode.
I would recommend this to a friend - Pros mentioned:Sound quality
Really enjoy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these headphones more than others because theyre more easily tracked, and becuse it is easier to switch between sound settings. Audio is similar to beats, but more convenient to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherB,
Thank you for choosing Sony!
We're glad to hear that you're enjoying your WF-1000XM5 headphones, especially their easy tracking and seamless switching between sound settings! It's great to know our design makes everyday use more convenient. We're also pleased that the audio quality has exceeded your expectations. We hope you continue to enjoy the versatility and performance of your WF-1000XM5 headphones!
Best regards,
-Fred
Great earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable, long-lasting battery too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alis, Fabulous! We're extremely pleased to hear about your satisfaction with the amazing battery life and very comfortable fit design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
Great sound quality but ok comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music but not great for all day activities. AirPod pros are better for a daily wear. But if all you care for is music quality and 3 hour music sessions than buy these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueA,
Thank you for sharing your experience.
We're delighted to hear your enjoying the sound quality of your Sony XM5 earbuds. However, we're also sorry that you're not satisfied with the battery performance of your earbuds. For issues regarding short operating time, you may find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
- Pros mentioned:Sound quality
quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fit for me, seals nicely, stays put - noise cancelling is among the best :-) love the new holiday price match too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocheryl,
Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I've ever had hands down! Controls are intuitive and easy to use unlike others I've had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thank you so much for the incredible review! We are thrilled to hear that the WF-1000XM5 are the best earbuds you've ever owned and that you're finding the controls so easy and intuitive to use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good and for the price as good as bose.....
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, JamesH!
We are absolutely thrilled to hear that you love your WF-1000XM5 earbuds and, most importantly, that you feel the overall package offers exceptional quality for the price.
Creating a world-class listening experience that competes at the very top of the industry is exactly what we set out to do. Your comment about the value and performance is the best validation we can receive!
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing earbuds!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds ive ever owned. The sound is really clear and immersive. The app to set them up is ok, ive used it once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
That is fantastic to hear! We are delighted that you find the WF-1000XM5 earbuds to be the best you've owned and that you are enjoying the clear, immersive sound.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great sounds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound abd crispy sounding with water proff while running in the rain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AirNava!
We’re so glad to hear you’re enjoying the excellent, crispy sound of your WF-1000XM5, even while running in the rain! It’s great to know the water resistance is keeping up with your workouts. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
They are amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these wireless earbuds, the sound is so crisp and amazing. I like them better than the over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meth1090,
It brings us great satisfaction to hear you love your Sony - WF1000XM5 wireless earbuds. It's wonderful to know that you're enjoying the crisp and amazing sound quality. We designed these earbuds to deliver premium audio in a compact form, and we're thrilled that they've exceeded your expectations, even compared to over-ear headphones.
Thank you so much for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great sound and great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. They sound really awesome and the noise cancelling works better than anything ive tried yet.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Mkwd28!
We are extremely pleased you love your WF-1000XM5 and that you're satisfied with its amazing sound quality & exceptional noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great earbuds! not for bass lovers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony's were my first step into high end, feature rich earbuds. Overall a quality set and the ANC and transparency modes worked well but I returned them because I prefer a stronger sub bass and overall oomph in the lower frequencies. Not ideal for bass lovers. Moved onto JBLs and am happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZZY, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of the WF-1000XM5 but unfortunately, had to return them as it did not meet all of your expectations. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Times They are a Changing/Check Your Pockets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear phones. Had the newer model which my girlfriend washed in my pants. Liked those better, however $100 dollars more. They work well
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JosephR!
We’re glad to hear your WF-1000XM5 earbuds are working well for you! While we’re sorry to hear about the laundry incident with your previous pair, we’re happy to be your go-to choice for a reliable replacement.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Short lived but still excellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for a few months before I lost the little ear buds. I tried looking for ways to get new pairs but sadly there are none so one point off for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Carlin,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you’ve experienced with your WF1000XM5 earbuds. We understand how disappointing it is to lose the earbuds and not find replacement parts available immediately.
At this time, replacement earbuds for this model are not yet available for purchase, but they will be soon. We encourage you to bookmark this page and check back for updates: https://www.sony.com/electronics/support/articles/00189241
This situation does not align with the quality standards we strive for, and we take your concerns very seriously. Please be assured that your feedback will be forwarded to our dedicated Sony team for thorough review as we continue working hard to improve our products and your experience.
Best regards,
-Fred