Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
best sounding in ear buds in 2025
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i’ve worn for multiple years in a row
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIEK,
Thank you for choosing Sony!
We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, it is well balanced all around. However, the app is very complicated to navigate! It has way too many features. The worst part about the the design is the shiny material that they use for the earbuds. It is very slippery when you try to remove them from the case and even harder when you try to remove them from your ears. I really hate that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're truly delighted that you are enjoying the superb audio quality of your WF-1000XM5. We're sorry you've been running into difficulty using the Headphones Connect app and you find the glossy texture make them harder to remove from the charging case. The WF-1000XM5 earbuds feature an improved, glossy texture and more luxurious feel that fit comfortably in your ears while keeping out external sounds. By downsizing the earbud body and optimizing the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4.
For more on "Benefits for using Sony | Headphones Connect app", please refer to this link.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for sharing this feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
These headphones are perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise cancellation, although not in calls, and audio, the best I have ever heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your thorough feedback on the WF-1000XM5, Alex. Your observation highlights what many users have noticed: the WF-1000XM5 offers outstanding noise cancellation for music and media playback, as well as excellent audio quality, but the noise cancelling experience can be different during calls.
For general listening, the WF-1000XM5 utilizes advanced processors and multiple microphones to deliver industry-leading noise cancellation and high-fidelity sound, which is widely regarded as some of the best available in its class.
However, it is important to note that, like many noise cancelling headphones, the effectiveness of the noise cancellation features may be reduced during phone calls. This is because the same microphones are often used both for detecting external noises (to generate the anti-noise signal) and for picking up your voice. In call mode, the system prioritizes capturing clear speech, which can allow more ambient noise through for both you and the person on the other end of the call. Some users have reported that, compared to listening modes, noise cancellation during calls does not block out as much background sound.
This design is fairly common among leading brands and helps ensure your voice remains natural and intelligible. Still, user experiences can vary based on fit, environment, and expectations. We always recommend ensuring a proper earbud fit and updating firmware, as this can impact both noise cancellation and call performance.
Thank you again for your honest assessment—your points are very helpful to others considering the WF-1000XM5!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
buds review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glorious color, good sound quality, would highly recommend purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobialiyahM,
Thanks for your fantastic review! We are so happy to hear you're enjoying your WF1000XM5.
It's great to know you're loving the glorious color and sound quality. Our earbuds were created focused on both the design and the acoustic engineering, so your feedback is truly appreciated by the team.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Amazing sound quality, issues with ambient control
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 earbuds have the best quality sounds from any wireless earbud to find their way into my ear canals. Out of the box, I've had issues with the ambient sound control, something I really appreciate in public spaces. Concurrent updates to the earbuds seem to have improved the issue, but it is one note worthy of discussing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heytel,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Major issues despite decent quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The ANC is good. But the technical issues are hard to ignore. The battery for each bud will drain at different rates. The playback cuts out randomly for a second or more sometimes, especially when moving. I had battery issues with the WF 1000XM4’s and got a full refund. When I ran into similar issues with this unit, Sony only offered me a replacement. If you have an iPhone, just get AirPod Pros. I am so disappointed with these that it made me consider returning my WH 1000 XM4s so I can escape Sony’s ecosystem, but I will hold off on that while they still work. For this price point, Sony should have done better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliLangley,
Thanks for commenting. While we're glad that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we're really sorry if you're experiencing some issues. This is certainly not the news we'd like to hear from. We greatly appreciate your feedback. At Sony, we are always looking to improve our product quality and features.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Fit, Sound quality
Amazing ear phones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound are truly amazing! The most comfortable ear phones ive ever had with the best sound to boot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoElectric, we're glad you like the fit and sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
I've tried a number and these are my favorite.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model and liked those and these simply improved on a great set. I tried the Bose and disagree with those who say the ANC is better on Bose. I think the foam earpads add passive NC that puts this above other options including the Google Buds Pro with added foam pads. Sound quality is the best. I get feedback that the mic isnt the best but i live in NYC where noise is everywhere and everyone complains regardless of what earbuds im on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
Awesome! Thanks for the feedback and wea re truly delighted to hear that you are very pleased with the audio quality and ANC capability of our Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use under a flight helmet as extra noise canceling and for music. Having bought the over ear version about a year ago I was not surprised that they are a great headphone and have really good all around sound. The noise canceling is also really good considering they are not over the ear, something i would have to chaulk up to the foam like padding they have instead of rubber. 100% would recomend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cdorey,
Awesome! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Fantastic Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and ANC. Out of the box foam tips have great isolation, but may be a bit rough on the ears. I would recommend at set of Comply Foam tips for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradly,
Thanks for sharing your review and experience with the WF-1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Clear and perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear and it blocks the outside noise when I need to focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DantheMan,
We're delighted to hear you're enjoying the clear sound and noise cancelling technology on your WF-1000XM5 earbuds—it's great to hear it is helping you block out noise and focus!
Thanks for sharing your positive feedback and choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Bass
Not for Apple users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several different brands which include Bose, Sony, Apple, Jabra… I was looking forward to the Sony’s, but I felt they fell short. NC auto on/off switching gets a bit annoying (cough, sneeze, yawn, etc. triggers it). Noise cancellation could be better (I feel the iPod Pro’s did a better job). I even switched out the ear tips for some Comfy foam ones (did the same for the iPod Pro’s). Didn’t help. Thought maybe it’s something else, until I took a flight and thought the NC wasn’t turned on (it was). Sound wise, I do enjoy a bit more bass than the Apple’s. A nice part is, I’m able to sleep better with these than the Apple ones. I think the stem hits the pillows. Getting them out of the case is sketchy as it feels like you could drop them (they seem more slippery due to the gloss surface). Pretty slippery when trying to get them out versus the Apple, Bose or Jabra. Changing the volume by clicking 4 times is basically useless. One last thing, you have to ensure the earbuds seat completely in the case, or it won’t charge. So, even though it’s magnetic I still have to add slight pressure until the light starts blinking.
I would recommend this to a friend - Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds ever made. Noise cancellation is great, as well as the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello fredB,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you recognize the WF1000XM5 the best earbuds you've ever owned. We're delighted that you appreciate the exceptional noise cancellation and sound quality. Your positive feedback truly motivates us to continue delivering outstanding products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound great and are comfortable in my ears, especially on long walks.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnH, We are glad that you now have a comfortable wireless earbuds with great sound quality on your long walks. Thank you for your feedback and for choosing Sony. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Superb product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, solid battery life, and in my opinion a much richer sound than Apple’s competing in-ear devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
Great! We're glad that you like the comfort, battery life, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best earbuds if not the best for noise counseling... the sound quality is great too...my only problem is if you move your head too fast it gives like a distortion sound when listening to music. That to me is a little irritating... but other than that these are superb earbuds if you can look past that problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the distorted sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00298368
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me these are way better than the air pods and these just sound way better and they are more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiethlee,
That's awesome! We are really thrilled to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds and good quality. The best earbuds I ever purchased. Quick to charge, slim, light and looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scionze, we appreciate your wonderful review of our product! We're glad you are enjoying the sound quality of the WF1000XM5. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Great sounding & comfortable!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fitting earbuds that I’ve tried! Great sound and the active noise canceling is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven,
Fantastic! We are truly delighted to hear about your satisfaction with the very comfortable fit design, exceptional sound, and industry-leading noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
sony wf 1000xm5 Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Sony products very much the earbuds are very comfortable and noise canceling is perfect love this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dino,
Perfect! We're glad that you are enjoying the comfort and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph