Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent noise cancelling and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like these earbuds, the sound is great but I wish that earbuds didn’t hurt my ears. These hurt less that most I’ve tried and sound best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryH,
Thank you for choosing Sony!
We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.
We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.
We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
RANDOM CONNECTION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and my headphones would randomly connect to my phone at times which was annoying. I got these because I loved the noise canceling on the 4’s and was looking forward to the upgrades and smaller design. These headphones sound great but I give 2 stars because they won’t stop connecting to my phone when I’m not using them. They’re in my backpack in another room and they connect to my phone. They’ll be in my pocket (in the case of course) and they’ll connect to my phone. It is so annoying that I really just want to get a different pair of headphones. I’m at the point where I don’t care how good they are, they won’t stop pairing when they’re in the case. The XM4’s have done it a handful of times but these. ALL THE TIME!!!! I am so frustrated with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cruz,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Check that both earbuds are placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Note: For the WF1000XM4, refer to these links for steps to reset and initialize the headset:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Better Sound than Bose!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the original with no sound sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good all around
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for everything. Motorcycle heaphones, when ever i try to get away from loud crowds i even use them when my lady snors at nights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 805train,
We love that your WF-1000XM5 earbuds have become your go-to for so many different situations, from motorcycle rides to tuning out loud crowds and even helping with nighttime snores!
It's fantastic to know you're truly experiencing the power of their industry-leading noise cancellation and comfortable design.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Good bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is not muddy, and doesnt overpower treble. Bass is deep and clear. Very high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!
Thanks for choosing Sony, and enjoy your pristine listening experience!
Regards,
Dominick
Top quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, but the xm4's lasted longer and connected better to devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoVi724, it brings us great joy to hear you're enjoying your WF-1000XM5 earbuds! We truly appreciate you taking the time to share your thoughts.
We also appreciate your valuable feedback regarding the connection and longevity of your previous WF-1000XM4s. We're constantly working to improve our products and your input is incredibly helpful.
We designed the WF-1000XM5 with incredible noise cancellation and crystal-clear call quality to enhance your listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Quality for a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony at it again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them daily the noise cancelling is awesome and the sound quality is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrahamW,
It is most rewarding to hear that you use the Sony WF-1000XM5 earbuds daily and that you find the noise canceling to be awesome and the sound quality to be the best!
We really appreciate you being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Sound quality
5 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is the best I have ever had. Can be uncomfortable for some people with smalled ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeffS,
Thank you for your feedback! We are really happy to hear that you’re enjoying the exceptional sound quality of the WF-1000XM5. We understand that comfort can vary, and we appreciate you sharing that insight.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best earbuds hands down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and they are the moat comfortable earbuds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyC, Thanks for the wonderful feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Favorite Earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are clear and crips and easy to insert and stay in place. I love my Sony earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! You've made a great choice, Lucia!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, but are really uncomfortable. Could not get them to stay in my ears without discomfort, and had to return them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Larry,
Thank you for considering Sony products.
We sincerely apologize for the discomfort you experienced with the WF-1000XM5 earbuds, which ultimately led to your decision to return them. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously. Please be assured that we will forward your comments to our dedicated Sony team for a thorough review as we continue to work diligently to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony - WF1000XM5 Wireless Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great spound quality and easy to use. I like the way they sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LeviS!
We’re so glad to hear that you are loving the sound quality and finding your WF-1000XM5 earbuds easy to use! We put a lot of work into making sure our industry-leading noise canceling and audio performance are paired with a seamless user experience, so it’s great to know we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.an upgrade from the XM4 I would say. smaller and comfortable. good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriendlyGhost, Thank you for the great review! We're glad you like the more compact design, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Fantastic earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with extremely clear audio and solid bass. The noise cancellation is surprisingly good! Love the case and the app is really easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, PeteW! We're happy that you are impressed with the noise canceling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in the market but probably not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, Alif!
We’re glad to hear you find the WF-1000XM5 to be a great choice. We always strive to be the best, so we appreciate you giving them a try. If there is anything specific we can do to improve your experience, feel free to let us know!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are outstanding devices. Well worth the cost. Much more comfortable than my over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlaskaJim!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be outstanding devices and well worth the cost!
We especially appreciate you highlighting the comfort. We engineered these earbuds to be significantly more compact and comfortable than previous models, and it's wonderful to know they are a much better fit for you compared to over-the-ear options.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team