Customer Ratings & Reviews

Hi Cristian95f,

Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi clamley21,

You made the right choice! We're glad that you like the sound quality of the headphones. It's also great that you were able to find the right fit for you. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi ChristopherC,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.

When using the headset, you may hear vibrations transmitted through your body while walking or running, and you may also hear biological sounds such as heartbeats and breathing sounds. This may occur due to the nature of the product and is not a malfunction. When the noise canceling function or Ambient Sound Mode is turned on, vibrations from walking, running, or shaking of the head may be transmitted through the body, and be heard as rattling or popping noises. This may occur due to the nature of the product and is not a malfunction. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html

Hope this helps. Thank you for choosing Sony!

-Ralph

That's great to hear, Jtcook! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi UncleDavid, Awesome! We're thrilled to hear that you're enjoying the outstanding performance of your WF-1000XM5. Thank you for choosing Sony! - Romeo

Hi Blindpilot, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony. ~Earl

Thank you for sharing your honest experience, Gris1969.

We sincerely apologize that the WF-1000XM5 earbuds did not provide the long-lasting battery life or reliable connection you expected for your wife, especially when compared to other earbuds you have used. We understand the frustration of having a premium product that does not consistently last the day or maintain a stable connection.

The issues you described, particularly battery drain and connection stability, can sometimes be linked to specific settings or firmware. We encourage you to try the following steps, which often resolve these issues and may improve her experience:

Ensure the earbuds are running the latest firmware using the Sony | Headphones Connect app. Updates often include stability and battery optimizations.

Perform a Reset of the earbuds, and if the issue persists, perform a full Initialization (which restores them to factory settings and deletes all pairing info). Instructions for both can be found in the Sony Help Guide for the product.

Within the Sony | Headphones Connect app, check the following settings as using certain features simultaneously (like Noise Cancelling, DSEE Extreme, or setting the Sound Quality Mode to "Prioritize Sound Quality") will significantly decrease the available operating time. Switching to "Prioritize Stable Connection" can sometimes help with dropouts.

Ensure the charging contacts on both the earbuds and inside the charging case are clean and free of pocket lint or debris, which can interrupt charging and cause unexpected drain.

If these troubleshooting steps do not resolve the short battery life and connection issues, the earbuds may require service. Please reach out to Sony Support directly for personalized assistance or to explore warranty and service options.

We regret that this purchase has not met your expectations.

Best regards, Gus, Sony Social Media Team

Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl

Hi ProgrammingPrincess, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the noise canceling of your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl

Hi Rizzz, awesome! We're glad you like the sound quality, battery and the design of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi Yeee, Thank you for taking the time to provide us with your feedback on your new Sony WF1000XM5. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Thanks for choosing Sony! -Sam

Hi MarcusH, amazing! We are truly happy to know that you like our WF-1000XM5 and that you're satisfied with its amazing sound quality and long-lasting battery life. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi AlexanderA, thanks for taking the time to share your experience with the Sony - WF1000XM5. We are glad to hear you enjoy them when they're working properly, but we're sorry to learn about the connection issues with your Pixel 9 pro. That definitely sounds frustrating, and we appreciate your patience in troubleshooting. We would like to share some recommendations:
1- Make sure earbuds are up to date. You can check this within the Sound Connect App
2- Always keep the case charged
3- Set the connection to be on "Priority on stable connection" on the Sound Connect App
4- Initialize the headset to restore factory settings, you can check the link below for intructions:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html?search=restore%20
If by doing these steps the issue persists, do not hesitate to reach us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony. Regards, -Dominick

Thank you for your valuable and detailed feedback on the WF-1000XM5, Marc. We're pleased to learn that you appreciate the top-tier technology and the many things we got right with this model.

We also take your comments on the charging issues and comfort very seriously. We're sorry to hear you've experienced these problems, and we want to help. For the charging issues, we recommend visiting our support page or reaching out to our customer service team. They can provide troubleshooting steps and personalized assistance to get that resolved. We are also committed to continually improving our products, and your feedback on the comfort compared to other brands is incredibly useful for our future designs.

We appreciate you taking the time to share your experience with us. Thank you for choosing Sony.

Best regards,
Gus
Sony Social Media Team

Hi Sean!
Thanks for taking the time to share your review of the WF-1000XM5 earbuds. It is fantastic to know that you consider them the best pair of earbuds you've ever used, and that the Noise Cancelling performance is standing out.

We're glad you chose Sony!
Best regards,
Estefany

Hi NebiyuA, thank you so much for the 5-star review! We're thrilled to hear the Sony - WF1000XM5 are the best earbuds you've had. It's great to know the battery life stands out for you. With up to 8 hours of playback (and up to 24 hours with the case), plus quick charging, these earbuds are built to keep up with your day. The industry-leading noise cancellation, crystal-clear sound and comfortable design offers you a premium listening experience in every way. Thank you for your support and for choosing Sony! Best regards, -Dominick

Hi TomF,
Thank you for your kind words! It always makes our day to hear that customers like you enjoy our product. We're extremely glad that you are enjoying the amazing sound, noise cancellation, and EQ settings of your WF1000XM5 earbuds. We appreciate your insights with regard the foam tips. Rest assured that your feedback will not go unnoticed and will pass this to the rest of the team. You may also find this link helpful on how to clean your headphones:
https://www.sony.com/electronics/support/articles/00249895?utm_source=glean

Thanks for the 5-star rating and for purchasing Sony! - Kris

Hi Amol, we're glad you like the noise canceling feature and battery of our product. Thanks for choosing Sony. ~Earl

Hi JimsonL, Amazing! We're very happy to hear you like excellent noise cancellation, great bass and sound quality, and sturdy built quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam