Customer Ratings & Reviews

Hi JosephK, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi CoreyP, we're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi JamesC, we're glad you love our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi NasonS, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the excellent fit and top-notch noise canceling, we regret to hear about the battery issue you're having. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link if the available operating time is short or the battery power does not last long: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi ThatguyMo,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like sound quality, noise canceling function, and Bluetooth range of the headphones. Your feedback about its fit is greatly appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi JohnnyC,

Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi MIEK,

Thank you for choosing Sony!

We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.

Best regards,
-Fred

Hi IreneH,

That's wonderful! We are thrilled to hear you find the WF-1000XM5 earbuds fantastic and are enjoying their great quality and sound.

Thanks for choosing Sony.

Best regards, Eliab

Hi Diego,

We are thrilled to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. We regret to hear about what happened to the charging case. The charging case is available as a replacement part from our Authorized Parts Distributor. For more information on how you can obtain replacement parts and accessories, please refer to the following link:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US

ref: https://www.sony.com/electronics/support/articles/00189241

Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi RaymondG!
It's a truly pleasure to hear that you’re loving your WF-1000XM5 earbuds and finding them comfortable for everyday use!
The quick setup and simple controls make it super easy to start listening right away and their lightweight fit means you can wear them for hours without any hassle.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for your review, NikM!

We are so pleased to hear that you are enjoying the good sound from your WF-1000XM5 earbuds and that they provide enough of both bass and crispiness! We specifically tuned these earbuds to deliver that clear, balanced, high-resolution audio experience, so your feedback is great to receive.

It's wonderful to know you'd recommend them! Thank you again for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hello MasonB,

Thank you for choosing Sony!

We're very glad to hear that you're appreciating the exceptional sound quality and stylish design of the WF-1000XM5. You're absolutely right; downloading the Sony Sound Connect App allows you to customize your audio experience even further. We hope you continue to enjoy your new earbuds!

Best regards,
-Fred

Hi JacobR,

Thanks for commenting! We are extremely pleased to hear your satisfaction with the amazing sound quality and superb noise canceling feature of your WF-1000XM5. We greatly appreciate your input when playing audio with the LDAC codec. For intermittent audio or noise issues with the headphones, we always recommend following our suggested troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00232102

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Thank you for sharing your feedback, CADfriend!

We are so pleased to hear that you are impressed with the sound quality and the great noise cancellation of your WF-1000XM5 earbuds. We designed these to provide a premium listening experience with industry-leading noise canceling and exceptional sound, and it's wonderful to know that we have succeeded.

We also understand your comments on the price. We aim to provide a premium and valuable experience, and we appreciate your honest feedback.

Thank you again for your valuable review and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hello Joey,

Thank you for choosing Sony!

We’re honored to hear that the WF-1000XM5 earbuds provide such a comfortable and versatile experience, allowing you to wear them effortlessly throughout the day. Your feedback is greatly appreciated and encourages us to continue delivering products that seamlessly integrate into daily life.

Best regards,
-Fred

Hi PSRI,

We're delighted to hear you find the WF-1000XM5 a great product, especially highlighting its bass and noise reduction capabilities! We engineered these earbuds to deliver exceptional sound quality with powerful noise cancellation across the entire frequency spectrum, and it's great to know you're experiencing that benefit.

Thanks for choosing Sony, have a great day!
DiegoV

That's wonderful, MelissaE! We're glad that you are enjoying your new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig

Hi, KhlilH,

Thanks for the review and the 5-stars rating! We are really happy to hear how much you are enjoying your Sony Earbuds' amazing Sound quality and the top-technology Noise Cancelling feature!

Thanks for choosing Sony, have a great day!
-DiegoV

Hi MiguelC, we're glad you love our product. Thanks for choosing our product. ~Earl

Thank you so much for sharing your feedback,AngelinaG! We're thrilled to hear that you and your daughter are loving the WF-1000XM5 earbuds and that the sound quality has made such a positive impression. Delivering amazing sound and a premium listening experience is exactly what we strive for with the XM5 series. If you ever want to customize your listening even further, features like the Sony | Headphones Connect app can help optimize fit and sound quality.

Thanks again for choosing Sony—enjoy every moment of your music!

Best regards,
Gus
Sony Social Media Team