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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
Your price for this item is $228.00
The comparable value price is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2212 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,212 reviews
  • Pros mentioned:
    Sound quality

    Good ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sounding earbuds, was not a fan of how thay fit in my ear but that just me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Colton,

      Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the features and exceptional sound quality of these earbuds. We designed these earbuds to provide incredible audio performance and take noise cancellation to the next level. Your feedback regarding the fit is greatly appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.

      Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839

      Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Fantastic sound compared to all

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound compared to all over headphones on the market, my second pair first having the 3rd generation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaceM, fabulous! We're truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you so much for the 5 Star review and for choosing Sony! - Romeo Sony_US

  • Satisfied and beyond expectation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly an incredible earbuds, value goes beyond what’s described!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Santosotech,

      It's truly wonderful to hear that your Sony earbuds offer such incredible value and deliver a performance that goes beyond expectations. Thank you for the outstanding 5-star rating—features like detailed sound and adaptive noise canceling make the WF-1000XM5 a remarkable choice for enjoying music and calls every day.

      Thank you for choosing Sony—wishing you a fantastic day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Work great, but not as comfortable as XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, I don't love the way these fit in the ears compared to the last model. However, the audio quality is great. I don't think you'd be missing out if you got the xm4 instead however.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobS, Thank you for your feedback on your new Sony WF-1000XM5. We're glad to hear that you are enjoying the audio quality, which is one of the key strengths of the WF-1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html

      Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Cons mentioned:
    Connectivity

    Horrible waste of money. Do not buy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like every other thing in this world these days, you have to download an app. Otherwise it will turn off the noise cancelling at random times. Disconnects frequently. I’ve had mine just over a year and they’ve already crapped out. Won’t charge. What a waste of money. They will not replace it because it is two months out of warranty. Insane that their product barely lasts a year. Bose stands by their products.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bronwyn,

      This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

      We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:
      Case Number:

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Almost perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and ANC, poor controls, the app is not very friendly too, wish i could customize the functions.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones is a must ! Perfect fit for long walks, run and everyday wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardS, Thank you for the amazing review! We're very happy to hear that you find it perfect for your long walks and everyday wear. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life

    Husband Loves

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband, loves the sound and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JennieB, Awesome! We're thrilled to hear that your husband loves the sound quality and long battery life of the WF1000XM5 headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Great ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is pretty good, and the sound quality is great. It takes a little getting used to getting them in your ears because they are smaller than what I am used to with AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayD, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Very please with the sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound and much better sound quality than the airPods I have used in the past. Noise canceling is nice and helps with studying when in coffe shops noisy than normal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're glad that you are enjoying your new Sony earphones, WhyWhen! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Fit

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good they stay in your ears well while at work charging case isn't as good as the older versions tho

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomM, Thank you for your feedback with the Sony WF1000XM5. We're very happy to hear you like the comfortable and stable fit of these earbuds. We value your input about the charging case and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Fit

    Over hyped!! But good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the WF-1000XM4s and they were great head phones. Then I got the WF-1000XM5s and though they are better to wear in the ears, the bone sensing feature os extremely annoying. When I'm on the treadmill or even chewing gum or doing something with my jaw the audio gets cut off because of the headphone having to adjust. This is extremely annoying! Its the one thing I regret about buying an upgrade?

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ref3129,

      Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases, it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”. You can change the sensitivity by using the Sony Headphones Connect app. For more information, please refer to these links:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Lack of a secure fit... exchanged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them then returned for Bose QCII's. I bought them originally for the longer battery life but the lack of a secure fit, being the only thing holding the headphones from dropping all the time and eventually breaking would be the ear tips. I don't prefer jamming them in my ear so the Bose have a more relaxed fit. Just my 2 cents I have an active job and maybe if someone is doing rigorous exercise to avoid. Maybe Sony will make ear-fins?

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bmar916, we're sorry to hear that you had returned your Sony unit. It is recommended to follow this link when wearing the unit and secure the fit:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

      We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      We hope you consider Sony again. ~Earl Sony_US

  • Best ear pod by far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony technology is next level. By far the best earpods on the market!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawson,

      We're so glad to hear that you're enjoying your Sony earbuds and that you consider the technology to be next level—the WF1000XM5 truly stand out with their exceptional sound quality and advanced noise cancellation. Thank you for sharing your fantastic 5-star rating and for letting us know they're the best earbuds on the market!

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Love these

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality of these they sound really good and honestly haven’t took them off since!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vic06,

      You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Amazing earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that works as it should, 100% recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ricardop,

      Perfect! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Best earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfectly! The noise cancellation is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherF, Awesome! We are thrilled to learn that the Sony WF-1000XM5 has met your expectations for both sound quality and noise cancellation. Glad to know your investment is worth it. Thanks for choosing Sony. -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Excellent Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Noise cancelling for ear buds. The sounds is fantastic as well. Really enjoying these as they were replacements for my WF1000XM4's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherD, Awesome upgrade! We are glad to hear that you are enjoying your new WF-1000XM5 earbuds! Thank you so much for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how to put it in my ear correctly, it is comfortable and sounds amazing. Don't use the noise cancellation, but it does work very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TexasJim47,

      Awesome! We're happy to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Sony WF1000XM5 Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling function.. auto power on sometimes finiky

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryX, Awesome! We are glad to hear that you are happy with your new WF1000XM5! Thank you for choosing Sony! -Carl Sony_US

Page 65, Showing 1,281-1,300 of 2,212 reviews
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