Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fit on ears, anc is very good in travel, sound is amazing, xconnects to 2 devices at same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarA,
You made the right choice! We're glad that you like the fit, noise canceling function, sound quality, and multipoint connection of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is solid, noise canceling is awesome. The only concern is that the pieces are slippery, so taking it from the box is a little annoying and require a specific angle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QQQQ, fabulous! We are truly happy to learn about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback with the design of these headphones. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Over exaggerated ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting for these for about a week now. Sound is excellent up until the software update. They sound low now & don’t get me started with the eartips. They dont even reach my ear entrance to have a snuggle fit. I’ve tried all tips & even went as far as trying out the ear fit tester on the app. They all say 100% tight fit minus the ss size. The case itself feels cheap like cardboard & is scratched easily . Im giving it 3 stars only based on the aduio qaulity before the software update. If i were you id wait until the price drops. Will be returning mine tomorrow
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonTeca, While we're glad to hear that you like the sound quality, we're sorry to hear that you are not impressed with the design and build quality of the new Sony WF1000XM5 Wireless earbuds. We appreciate your feedback and we'll make sure to improve our products in the future. We hope that you'd still consider our product in your next purchase. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding earbuds on the market the sony earbud is the only earbuds i will buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny,
You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with a great noise cancelling, only reason I give it 4 stars thus far is because they are not the best fit in my ear (and I've tried all 4 sizes provided).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyM,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
New favorites
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely amazing. Paired with my S21 Ultra the Ldac is next level, coming from a $70 pair of SOUNDCORE. I do wish they kept the matte finish on the buds themselves, but had no problems after picking the right ear tips. The app is great once you get through the 20 minutes of updates and setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aleensvaart,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
WF-1000 XM5 review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great almost perfect, audio and base is amazing love using them at the gym. Phone calls aren't the greatest when outside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminM, Thanks for the positive feedback. We're glad you are happy with the audio quality. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as i hoped.I was expecting a much cleaner sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankA,
We are so sorry to hear that you're not getting the sound quality you were hoping for with your WF-1000XM5 earbuds. To get the best sound, the fit is crucial. In the Sony | Headphones Connect app, try the "Determines Optimal Earbud Tips" test to find the best size for your ears. You can also use the equalizer in the app to customize the sound to your liking.
Thanks for choosing Sony.
Best regards,
Eliab
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and sound are great. Wouldn't recommend for calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasF,
We're delighted to hear that you find the fit and sound of the WF-1000XM5 True Wireless Noise Cancelling Earbuds to be great. We sincerely apologize that your experience with calls has been disappointing, as call clarity is a crucial function. We understand that call performance, especially in noisy environments, can sometimes be affected by the aggressive noise suppression on the microphone. Please ensure your earbuds have the latest firmware update via the Headphones Connect app, as we frequently release updates that address performance concerns. Additionally, checking that you have the optimal ear tip seal (using the fit test in the app) and cleaning the microphone mesh can sometimes improve voice pickup. If the issue persists, contact our support team, as they can provide more advanced troubleshooting or determine if this requires further assistance. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Call quality was poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the call quality was poor, it had great base and music sounded so amazing. The noise cancellation was amazing compare to my others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iiGR33DYii, thank you for your honest review of the Sony - WF1000XM5. We're very glad to hear you're enjoying the powerful bass and the impressive noise cancellation, it's great to know the music experience stood out for you!
We're sorry to hear you're having issues with the call quality. That's definitely something we take seriously, and here are some troubleshooting steps that may help:
1. Make sure the earbuds are worn properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
2. If there is a gap between your ears and the headset units, your ears may not be sealed properly. Try the different ear tips included with the unit and Perform [Determines Optimal Earbud Tips] on the “Sony | Headphones Connect” app and confirm that [Earbud tips are air-tight.] is displayed.
3. Make sure the earbuds are updated to the latest firmware through the Sony Headphones Connect app.
If the issue continues, our support team is available to help you further. You can contact them through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
- Pros mentioned:Fit
Newest version of Sony's earbuds is Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller is better for a change. The case and earbuds are better than the previous version. They are a little slick when removing from the case, so maybe a matte finish would be better. Other than that... they're great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hbee, we're glad you are enjoying our product. We appreciate your feedback regarding the material used in the WF1000XM5. Thanks for choosing Sony. ~Earl
Great Gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my college kids and he loved them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JodyMarcin,
Thanks so much for the review! It brings us great joy to hear that your son is loving his new gift.
The WF-1000XM5 are designed with high resolution audio and top tier noise canceling to block out distractions.
Thank you for putting your trust in Sony!
Best regards and a Happy New Year to you,
Estefany
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Wish the noise canceling was better, but it does a decent job adjusting to your surroundings. I do wish the app was a little better, but that’s not a knock on the headphones themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerontheweekends, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
No tracking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds except for the fact that you can’t really track them on IPhone and have to directly get an entire accessory just to find them. This all leads to the fact that they are expensive, which you would think they would have a good way to track them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JobannyL,
Thank you for taking the time to share your thoughts on the Sony - WF1000XM5. We're glad to hear you enjoy the earbuds themselves, but we truly understand your frustration regarding the tracking options on iPhone. We know this can feel limiting, especially given the investment. Your feedback is important to us, and we'll make sure it's shared with the relevant team.
We appreciate your input and your honest perspective, as it helps us continue working to improve the overall experience.
Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Good Sound, Bad Earbud Tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 sound great. I had a pair of Pixel Buds Pro and the XM5s blew them out of the water. There is one big issue. The earbud tips are made of foam and none of the different sizes fit in my ears. They easily fell out while walking around. Since the tips contain the protective wire mesh, switching the tips out leaves the buds exposed to earwax and other debris. For an item that commands a premium price, I shouldn't have to figure out a workaround for the eartips not fitting correctly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rumpledstilts, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones I recommend for everybody you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManuelC,
It is great to hear that you are so happy with your WF-1000XM5 headphones! We truly appreciate your high recommendation to others, and we are glad that the quality and performance have made such a positive impression on you.
Thank you for making Sony part of your daily listening.
Best regards,
Dominick
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, I used apple products for the longest but these have been superior by far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you for choosing Sony! -Carl
Nice!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had all of the generations. They always upgrade every year. Love them! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertoA,
Thank you for choosing Sony!
We couldn't be happier to hear that you've enjoyed each generation and appreciate the yearly upgrades. It's wonderful to know the WF1000XM5 earbuds are a great companion for your gym sessions. Thank you for your continued support and for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best earbuds I've ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I've heard about the great quality of these earbuds has lived up to the hype.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianL, Perfect! You've certainly made a great choice! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with the WF1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds ever owned had all samsung before and heard apples but sony got it in this category.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notwise, awesome! We're thrilled to hear that you consider our WF-1000XM5 the best earbuds you've ever owned, especially after trying other brands like Samsung and Apple. Our team works hard to deliver top-notch audio quality and innovative features, and it's wonderful to know that our efforts have made a positive impact on your listening experience. Enjoy your music with the WF-1000XM5 and thanks for choosing Sony! - Romeo