Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound quality and noise canceling and the ambient sounds is pretty good haven't had any problems with them so far and its been 3 month's . Overall i am very happy with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
That's fantastic! It is really lovely to hear that you are well-pleased with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Lack of a secure fit... exchanged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them then returned for Bose QCII's. I bought them originally for the longer battery life but the lack of a secure fit, being the only thing holding the headphones from dropping all the time and eventually breaking would be the ear tips. I don't prefer jamming them in my ear so the Bose have a more relaxed fit. Just my 2 cents I have an active job and maybe if someone is doing rigorous exercise to avoid. Maybe Sony will make ear-fins?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bmar916, we're sorry to hear that you had returned your Sony unit. It is recommended to follow this link when wearing the unit and secure the fit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
- Pros mentioned:Sound quality
Sony Does It again
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are incredible! Upgraded my QC 35 to these because only one side on the bose would work by itself. The noise cancelling is 2nd to none. The audio quality is amazing and they heard the reviews and made the buds smaller and the case. This was a home run by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emoney,
You made the right choice upgrading to the WF1000XM5! We're glad that you are enjoying the noise canceling function, sound quality, and size of the headphones. It's also great that you like the option to use any headset unit of the WF1000XM5.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fantastic sound compared to all
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound compared to all over headphones on the market, my second pair first having the 3rd generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaceM, fabulous! We're truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you so much for the 5 Star review and for choosing Sony! - Romeo
- Pros mentioned:Fit
Over hyped!! But good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WF-1000XM4s and they were great head phones. Then I got the WF-1000XM5s and though they are better to wear in the ears, the bone sensing feature os extremely annoying. When I'm on the treadmill or even chewing gum or doing something with my jaw the audio gets cut off because of the headphone having to adjust. This is extremely annoying! Its the one thing I regret about buying an upgrade?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ref3129,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases, it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”. You can change the sensitivity by using the Sony Headphones Connect app. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Very Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I figured out how to put it in my ear correctly, it is comfortable and sounds amazing. Don't use the noise cancellation, but it does work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TexasJim47,
Awesome! We're happy to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
Size of them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are smaller than the xm4 so thats really good. they also look very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IAmJuiceCup,
Thank you for choosing Sony!
We're excited to hear that you appreciate the smaller size of the WF1000XM5 earbuds and their stylish design. It's great to know that their compact form factor and appearance are enhancing your experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise cancelling for ear buds. The sounds is fantastic as well. Really enjoying these as they were replacements for my WF1000XM4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome upgrade! We are glad to hear that you are enjoying your new WF-1000XM5 earbuds! Thank you so much for the 5-star rating! -Carl
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds have several pairs these are my go to
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, WilliamP!
We are happy to hear that your WF-100XM5 earbuds are your "go to" choice among your collection.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good they stay in your ears well while at work charging case isn't as good as the older versions tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomM, Thank you for your feedback with the Sony WF1000XM5. We're very happy to hear you like the comfortable and stable fit of these earbuds. We value your input about the charging case and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earbuds I've had in years! Ambient and noise cancellation is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Customer,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds stand out as some of the best you've had in years. Your praise for the ambient sound and noise cancellation truly motivates us to continue delivering exceptional audio experiences. Thank you for sharing your positive thoughts!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a bit to find a true noise cancelling mode on the earbuds, but once you do they are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, That's awesome! We're very pleased to hear that you were able to find the most suitable noise cancelling configuration to perfectly suit your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's great that you can pair two the devices without having to disconnect one. The sound quality and the noise canceling works phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanO, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:App
Amazing Sound Quality, Otherwise Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is unrivaled. Nose cancellation is unrivaled. Doesn't matter when you essentially can't use them for phone calls. App on Android disappears so you have to search it in the app store to open it. Can't modify tap functions so if you try to adjust an earbud in a call you end up hanging up on the call. App is absolute trash and Sony should be ashamed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack, thanks for choosing and purchasing our product. We're glad you appreciate the great sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue with the Headphone Connect app of your Sony unit. Please make sure the firmware of the app and earbuds are up to date. You can also uninstall/reinstall the app on your smartphone. Please try rebooting your smartphone. If possible, try the Headphone Connect app with another smartphone.
You can also find this link helpful in troubleshooting issues on your earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great if the fit... They didn't.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TLDR: They always felt like they were falling out, or actually fell out. I didn't keep these long enough to properly review everything about this product because they simply would not stay in my ears. Extremely disappointed that something this highly recommended had a fit so poor, even for me. I'll give them 2 stars because the build quality and case are excellent quality. I honestly have a hard time with earbuds staying in. The little ear fin that the Sennheiser Momentum headphones come with are with every extra cent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jboston511,
Thank you for sharing your feedback regarding the WF-1000XM5. We're pleased to hear that you appreciate the excellent build quality of both the earbuds and the charging case. However, we sincerely apologize that they did not fit you comfortably. This is not the experience we intended for our customers. To achieve the best fit and comfort, and to prevent the headphones from falling out, we recommend following the guidelines outlined in this article:
How to wear the earbud headphones and select the right size earbud tips - https://www.sony.com/electronics/support/articles/00262839
If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounding earbuds, was not a fan of how thay fit in my ear but that just me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colton,
Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the features and exceptional sound quality of these earbuds. We designed these earbuds to provide incredible audio performance and take noise cancellation to the next level. Your feedback regarding the fit is greatly appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Thank you for choosing Sony! -Jess
Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earphones!!! So so goood! My husband loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnakatrinaS,
Thank you so much for the fantastic feedback on the WF-1000XM5 earbuds! It is truly wonderful to know that you and your husband are enjoying them so much.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Worth the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is brilliant also the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AditiK, Great! We're very happy to hear that you're enjoying the brilliant sound quality and noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far great but barely used.Instructions were clear . Not much else to say at this point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA,
Thank you for choosing Sony!
We’re excited to hear that your experience with the WF1000XM5 earbuds has been positive and that the instructions were clear and helpful. We appreciate your feedback and look forward to supporting you as you continue to enjoy the product.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, sounds better than many cheaper options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marrenia, Thank you for the positive feedback! We're very pleased to hear that you're enjoying the good sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam