Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones from Sony, would buy again since theyre the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelV, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Expected More for $300
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally was hoping these earbuds would be the ones to replace my galaxy buds+. However even though the audio is top notch the biggest issue with the line up remains. Inconsistent battery life where one of the buds has a disproportionately high battery life remaining vs the other. The worst part is its random which one. Honestly sony needs to overhall its software
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terps90,
Thank you so much for sharing your experience with the WF1000XM5 earbuds. We're glad to hear you enjoyed the audio quality.
We understand your concerns regarding the battery life imbalance between the earbuds. We recommend, if is possible, that you disable the noise-canceling or equalizer settings that you might not need while using the earbuds to reduce battery consumption.
In addition, you can check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Contains more information about this topic.
For further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have been excellent. Great for work and using it in the car when needed. Even managed to suppress the sound of my dogs barking during Zoom calls. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Stss! We're glad that you are impressed with the new Sony WF1000XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
good but not comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.v very good although I did not find them to be the most comftorable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooEz, thanks so much for your review! We're very glad to hear you're enjoying the Sony - WF1000XM5! They truly offer a premium listening experience with industry-leading noise cancellation, rich, detailed sound, and clear call quality. We're sorry if they didn't feel the most comfortable for you. Have you had the chance to try the different sizes of soft, noise-isolating ear tips that come in the box? They're designed to help you find the best fit for comfort and sound performance, a simple switch can make a big difference! We appreciate your feedback and thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, definitely made a great purchase. Liked them more than the bose and apple products
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusR, We are thrilled to know that your Sony WF1000XM5 wireless in-ear headphones are the best earbuds for you. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great sound quality,
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need the keep the right bud in for it to work but I got these for the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Martinez2B, thanks for commenting! We're extremely pleased it suits your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good Bluetooth what I love about it noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamM,
Thank you for the purchase! We're happy to hear that you love the industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
You get what you pay for!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll make this short but sweet, 8.5 out of 10. Must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinW,
Awesome! We're happy to hear that your investment with your WF1000XM5 is worth it. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were good, but the sounds need more power for the price its at. I returned and went back to my status pro earbuds. Wanted an upgrade but nothings in comparison.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DameanB,
Thank you for sharing your comments on the sound quality of the WF1000XM5. We sincerely value your feedback, as it plays a vital role in helping us improve our products. We regret that the audio experience did not fulfill your expectations. Please be assured that we will take your feedback into consideration as we continue to improve our products.
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Fit
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. They fit nice with a few different ear adjustment options. I own the over the ear model of the same and all of my settings carried over.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, MilesR!
We are truly happy to hear that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design and superb performance. Thank you very much for being a Sony WH-1000XM5 & WF-1000XM5 owner and for choosing Sony!
Regards,
Romeo
- Pros mentioned:Sound quality
Clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these earphones is exceptionally clear, allowing me to discern all the instruments in the songs. The Bluetooth connection is not only swift but also robust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LongN, Amazing! We're thrilled to hear that you like the exceptional sound quality and clarity and excellent Bluetooth connection. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sony wf1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them..........................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM!
Thanks for your 5-star review. We are truly wonderful to know that you're loving your WF-1000XM5 earbuds.
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Sounds good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Excellent addition to my gym bag. Fits well and are very comfortable while you exercise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarG, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great connection
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection is reliable, the audio is pretty good wish it had a better soundstage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Truth, Amazing! We're thrilled to hear you like the reliable connection and great audio quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Surprised!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound fantastic! I can hear more of the music’s detail that I could with my Beats. Outstanding product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OLED Great! We're glad that you are enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are really amazing. Sound quality is good. And they are easy to carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesW, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Met & exceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all sound expectations. The ability to switch between devices seamlessly (phone & laptop) is something I didn't know I needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC,
That's great! We're glad to hear that you like the smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but needing an app on a a ipad to get best sounds not so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeG,
Thanks for commenting. We are thrilled to know your satisfaction with the superb sound quality of your WF-1000XM5. We truly appreciate your feedback when using it with an iPad. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
I love these.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM3’s for years and absolutely loved them so I decided to upgrade and I can say without a doubt that Sony have outdone themselves yet again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darth,
Fabulous! You've definitely made a great choice! Thank you very much for upgrading to the WF-1000XM5. We are extremely pleased to know that you love its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Sony wf-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! They are the best! I've been using Bose for years and thought it was time for a change. I'm so glad I went with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnO, we're glad you like our product! Thanks for choosing Sony! ~Earl