Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones i use them at work every day and their small and discrete!
I would recommend this to a friend- Pros mentioned:Sound quality
WF-1000 XM5 review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great almost perfect, audio and base is amazing love using them at the gym. Phone calls aren't the greatest when outside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminM, Thanks for the positive feedback. We're glad you are happy with the audio quality. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Connect to phone in pockets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love em but in my pockets they connect to my phone and it annoys me The noise canceling is good af for small earduds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TobyA,
Thanks for commenting. We are thrilled to know that love your WF-1000XM5, and that you are satisfied with its exceptional noise canceling function. We are sorry if you are experiencing an automatic Bluetooth connection when your headphones are placed on your pocket. To avoid this problem, please ensure that your headphones are set into the charging case correctly so they turn off automatically before putting them into your pockets. Put the left headset unit (the headset unit with the tactile dot) back into the left hole of the charging case, and put the right headset unit back into the right hole of the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. You may also try cleaning the contact points on the charging case and earbud headphones to further isolate the problem. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779810.html?search=when%20not%20use
https://www.sony.com/electronics/support/articles/00249895
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Darn fine buggers
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these lil buggers using them now for audio books music calls white noise good for ssnhl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, Thank you for the positive review! We're delighted to hear that you're enjoying the WF1000XM5 earbuds for such a variety of uses, from audiobooks and music to calls and white noise. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Does It again
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are incredible! Upgraded my QC 35 to these because only one side on the bose would work by itself. The noise cancelling is 2nd to none. The audio quality is amazing and they heard the reviews and made the buds smaller and the case. This was a home run by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emoney,
You made the right choice upgrading to the WF1000XM5! We're glad that you are enjoying the noise canceling function, sound quality, and size of the headphones. It's also great that you like the option to use any headset unit of the WF1000XM5.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
New are great for sound, questionable ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are smaller than the xm4s and do make some amazing sound! I do wuestion the ANC when using as a needed situation. They do a really good job at it, but i feel like the prior version is slightly better with ANC.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds provide great sound quality. They are also very good at reducing background noise. Im still learning some of the newer capabilities and am excited for the conveniences they will offer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DJintown, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fit on ears, anc is very good in travel, sound is amazing, xconnects to 2 devices at same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarA,
You made the right choice! We're glad that you like the fit, noise canceling function, sound quality, and multipoint connection of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise canceling available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market. Use the most comfortable buds for true noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candyearbuds,
Amazing! We're thrilled that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great ANC comfort soso
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and the active noise canceling is on par with my past bose qc buds2. But the foam type ear piece take getting used to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lowton, we're glad you like the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the earbud tips of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=earbud%20tips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these headphones were good they have good active noise cancellation they felt well they have four different ear tips the case is small I like the design of the buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JassonV, it is very nice to hear that you like the WF1000XM5. Enjoy your new earbuds! Thanks for choosing Sony! ~Earl
Sony Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but I havnt had them long and sometimes a little uncomfortable but Im working out the kinks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JETLIKNIGHT,
Thank you for your honest feedback! We are pleased to learn you’re giving the WF-1000XM5 a try.
Sometimes, a little adjustment is all it takes to find the perfect fit. We recommend experimenting with the different sizes of ear tips included in the box to help improve comfort and ensure a secure fit.
Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Sony xm5 is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is great, touch is great, not a fan of the foam earbuds but still, great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilling, we're glad you like the noise canceling feature of our product. We appreciate your feedback regarding the foam earbuds. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Earbuds??
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect noise cancellation feature. Easy to carry. Not at all heavy and has wireless charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi frtzmrcl, Fantastic! We're delighted to learn that you're enjoying the outstanding noise canceling feature, the lightweight design, the convenience of portability, and the wireless charging capability of your WF-1000XM5 earbuds. These earbuds are expertly crafted to deliver an exceptional audio experience. Thank you for your perfect five-star review and for selecting Sony! - Romeo
I always chose Sony ear buds over any
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality feels strong. I do wish they were able to go a little louder but my ears may be spoiled from the xm5 over ear headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnV, We appreciate your feedback. Please make sure to turn up the volume of both the earbuds and the connected music device. Despite your concern, we are glad that you like your Sony WF-1000XM5 noise canceling wireless in-ear headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best buds ever!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is amazin and connectivity perfect. Only complaint is how Apple wont support the lossless format!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchellD, fabulous! We're thrilled to hear that you are enjoying the amazing audio quality and seamless connectivity of your WF-1000XM5. We greatly appreciate your feedback about the support for the lossless format on Apple devices. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my partner after their old pair broke. They use them for over 8 hours daily due to a loud working environment and do a wonderful job of noise canceling and clear audio.
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic, GabiB!
You've made a great choice! We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
So comfortable you forget them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can wear these all day and I barely notice them. The sound quality is exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipS, Thank you for your fantastic 5-star review of the WF-1000XM5! We're thrilled to hear that you find them so comfortable that you can wear them all day without noticing. It's great to know that the exceptional sound quality has met your expectations. Your feedback is greatly appreciated and helps us continue to deliver high-quality products. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Better than Bose, crushed Apple.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect in Every Way. The Noise cancelling in incredible, sound quality exccellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user626396, Awesome! We're extremely pleased to hear about your satisfaction with the amazing sound quality, exceptional noise-canceling feature, and superb performance of your WF-1000XM5. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work and Sound Awesome, 4 star due to hard to get out and replace in the caseand slippery to hold into. No issue with ear fittment for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyWife, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony. ~Earl