Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Case sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Case sucks opens up after minamal moving and earbuds end up flying all over the place to get broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds,
Thanks for the feedback! We're glad to hear the WF-1000XM5 earbuds themselves are working well for you. We're really sorry to hear about the issue you're having with the charging case. That's definitely not the experience we want our customers to have. We'll certainly pass this feedback about the case durability and design to our product development team. It's valuable insights like yours that help us improve.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work and Sound Awesome, 4 star due to hard to get out and replace in the caseand slippery to hold into. No issue with ear fittment for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyWife, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony. ~Earl
So far, so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, he loves them. Gave these to hubby for Christmas. The only perm is that other reviewers mentioned that the bass may not be as good as other buds. So he is analyzing that now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyP,
That's fabulous! You've definitely made a great choice! We are truly delighted to know that your hubby loves the superb performance of his WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headphones on the market with noise cancellat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With every penny!!! These have been a lifesaver when trying to study in a noisy environment. I was able to study at an AAU basketball game!! Didn’t hear a thing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamaraG, we're happy to hear that you are enjoying your earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for someone who spend lots is time and money on good quality when I offered to buy him a pair of his choice he chose these and said they were one of the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyM, thanks for choosing and purchasing our product! This is a great gift indeed. ~Earl
- Pros mentioned:Sound quality
Call quality was poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the call quality was poor, it had great base and music sounded so amazing. The noise cancellation was amazing compare to my others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iiGR33DYii, thank you for your honest review of the Sony - WF1000XM5. We're very glad to hear you're enjoying the powerful bass and the impressive noise cancellation, it's great to know the music experience stood out for you!
We're sorry to hear you're having issues with the call quality. That's definitely something we take seriously, and here are some troubleshooting steps that may help:
1. Make sure the earbuds are worn properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
2. If there is a gap between your ears and the headset units, your ears may not be sealed properly. Try the different ear tips included with the unit and Perform [Determines Optimal Earbud Tips] on the “Sony | Headphones Connect” app and confirm that [Earbud tips are air-tight.] is displayed.
3. Make sure the earbuds are updated to the latest firmware through the Sony Headphones Connect app.
If the issue continues, our support team is available to help you further. You can contact them through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is pretty good, and the sound quality is great. It takes a little getting used to getting them in your ears because they are smaller than what I am used to with AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayD, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
AMAZING IN EAR HEADPHONES!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality! Possibly even better than AirPods Pro, definitely recommend these headphones, you cannot go wrong purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrayWolf,
That's very nice to hear! We're happy that you like the sound quality of your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base. Very good charge time. Pricey, but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Cza91! We're glad that you like the sound quality of the earbuds. Enjoy and thanks for choosing Sony. -Craig
Fantastic sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buds don't wanna come out of the case. This leads to fumbling a bud here or there. If you don't mind chasing em down a time or two then these are FANTASTIC!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, ThomasC. We're glad to hear you find them fantastic overall. We understand your concern about the buds being a bit tricky to remove from the case, which can lead to fumbling.
A potential solution might be to ensure the buds are magnetically secured when docked in their case, providing a more secure grip for easier removal. Additionally, adjusting the angle or grip when removing them can help prevent drops.
If you have further concerns or need assistance, please don't hesitate to reach out to our customer service. Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Almost perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and ANC, poor controls, the app is not very friendly too, wish i could customize the functions.
I would recommend this to a friend Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones they worked perfectly on everything cause music everything
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Ikeo!
We are thrilled to hear that your WF-1000XM5 earbuds are working perfectly for everything you do! Whether it's catching every detail in your favorite music or staying connected throughout the day, we designed these to be the ultimate all-around companion.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the same model since the first generation. One of the best on this generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YominG,
Thank you for choosing Sony!
We're elated to hear that you've been enjoying the WF1000XM5 earbuds and have stayed with the series since the very first generation. Your loyalty and high praise for this latest model truly mean a lot to us. Knowing that our earbuds continue to earn your trust across generations inspires us to keep innovating and delivering the best possible listening experience.
Best regards,
-Fred
Almost Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost Perfect, I just need more bass and more dynamics, I don't know, maybe they will be good for someone else, it's a matter of hearing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marek, Thank you for the feedback! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise canceling. Call quality with the noise canceling is great! Id recommend this product to others in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, RobinD! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Fit
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these better than my olds ones. They were to heavy and fall out my ear. These are much lighter and fit better. Money well spent!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieC, it is nice to know that you love your new earbuds. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very please with the sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and much better sound quality than the airPods I have used in the past. Noise canceling is nice and helps with studying when in coffe shops noisy than normal
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are enjoying your new Sony earphones, WhyWhen! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Does It again
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are incredible! Upgraded my QC 35 to these because only one side on the bose would work by itself. The noise cancelling is 2nd to none. The audio quality is amazing and they heard the reviews and made the buds smaller and the case. This was a home run by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emoney,
You made the right choice upgrading to the WF1000XM5! We're glad that you are enjoying the noise canceling function, sound quality, and size of the headphones. It's also great that you like the option to use any headset unit of the WF1000XM5.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound quality and noise canceling and the ambient sounds is pretty good haven't had any problems with them so far and its been 3 month's . Overall i am very happy with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
That's fantastic! It is really lovely to hear that you are well-pleased with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Bass, Battery life
Not worth the money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought a pair of JBL pure bass, zero noise, earbuds that are normally $99 dollars on sale for $69, .That put these to shame. Don't wash your money on these. They have more bass, more clarity, more battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RandyV,
We regret to hear that you are not satisfied with the headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony Sound Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.
For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Please note that usage hours may vary depending on the settings and usage conditions. Make sure to charge both earbuds sufficiently. You may find these links helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Hope this helps. In case you need further assistance, please email the below information to [email protected].
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
