Customer Ratings & Reviews

Hi NeilB, we're glad you are enjoying our product. We appreciate your feedback regarding the Headphone Connect app. Thanks for choosing Sony. ~Earl

Hi Beammeeup, thank you for sharing your honest feedback! It is most rewarding to hear that you find the Sony - WF1000XM5 to be very good overall! With their industry-leading noise cancellation, rich sound quality, and intelligent adaptive features, they're built to elevate your listening experience. We also understand that getting the right fit can make a big difference, especially when it comes to noise isolation and call quality. If you haven't already, we highly recommend trying out the different sizes of ear tips included in the box, a proper seal not only improves comfort, but also enhances both noise cancellation and mic performance by reducing external interference. We appreciate your thoughts and thank you for choosing Sony! Best regards, -Dominick

Hi Loghyc,

Fabulous! You've definitely made a great choice! We're extremely pleased to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi James, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you are enjoying its exceptional audio quality and overall features of these earbud headphones. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi RaymundoD, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl

Hi Colton,

Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the features and exceptional sound quality of these earbuds. We designed these earbuds to provide incredible audio performance and take noise cancellation to the next level. Your feedback regarding the fit is greatly appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.

Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839

Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Thank you for choosing Sony! -Jess

Hi Vic06,

You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi Steve,

Thanks for commenting. We are glad to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We greatly appreciate your input with the supplied earbud tips, and we are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony.

Best regards,

Romeo

Hi IsaiahP, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi jboston511,

Thank you for sharing your feedback regarding the WF-1000XM5. We're pleased to hear that you appreciate the excellent build quality of both the earbuds and the charging case. However, we sincerely apologize that they did not fit you comfortably. This is not the experience we intended for our customers. To achieve the best fit and comfort, and to prevent the headphones from falling out, we recommend following the guidelines outlined in this article:
How to wear the earbud headphones and select the right size earbud tips - https://www.sony.com/electronics/support/articles/00262839

If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at [email protected] with the following:

Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi Vadim, thanks for commenting! We are truly happy to know that you're satisfied with the amazing sound quality of your WF1000XM5. We greatly appreciate your feedback with supplied earbud tips. Thank you for your purchase and for choosing the best brand, Sony! - Romeo

Hi franksink,

Thanks for your comment. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if its loudness and fit didn't live up to your expectations. This is certainly not the news we'd like to hear from you. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. The following information on this article is important in order to maximize the volume, noise canceling function, and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

- Romeo

Hi Color, we're glad you like the sound quality and noise canceling feature of our WF1000XM5! Thanks for choosing Sony! ~Earl

Hi MrRob,

Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Adaptive Sound Mode is greatly appreciated. This function automatically adjusts the noise canceling function depending on your behavior. You do have the option to turn this function on or off by using the Sony Headphones Connect app. For more information, please refer to this link:

https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000553425.html

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi RichardS, Thank you for the amazing review! We're very happy to hear that you find it perfect for your long walks and everyday wear. Thanks for choosing Sony! -Sam

That's great to hear, Stss! We're glad that you are impressed with the new Sony WF1000XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi AditiK, Great! We're very happy to hear that you're enjoying the brilliant sound quality and noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Criag, we're glad you like our industry-leading noise canceling earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl