Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Comfort no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were ok but for the money they need work especially in the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanH,
Thank you for choosing Sony.
We’re truly heartened to learn that you found the WF‑1000XM5 satisfactory overall, and we appreciate your honest feedback on comfort. Your input helps us improve future designs for a better fit and all‑day wear.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! My son loves it. Great sound! He got this for Christmas and has to show everyone how cool they are. He is 15.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimberlynW, that's great! We are happy to hear that your son loves our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, sounds better than many cheaper options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marrenia, Thank you for the positive feedback! We're very pleased to hear that you're enjoying the good sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these earphones is exceptionally clear, allowing me to discern all the instruments in the songs. The Bluetooth connection is not only swift but also robust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LongN, Amazing! We're thrilled to hear that you like the exceptional sound quality and clarity and excellent Bluetooth connection. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit
Nc top tier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my iphone. Fits perfectly & snuggly on my ear. Good control for sound and voice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holla, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfect!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Perfect earbuds! They cancel noise like no other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraR,
Thank you for your 5-star review! It’s great to hear that the WF1000XM5 earbuds are living up to your expectations with their top-tier noise cancellation.
Thank you for choosing Sony, and enjoy your moments of uninterrupted sound! -Maria
Nice!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had all of the generations. They always upgrade every year. Love them! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertoA,
Thank you for choosing Sony!
We couldn't be happier to hear that you've enjoyed each generation and appreciate the yearly upgrades. It's wonderful to know the WF1000XM5 earbuds are a great companion for your gym sessions. Thank you for your continued support and for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
good sound...lasts great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds goods.. I'm kind of inbetween ear bud sizes.. Connects to two devices, which was a must for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LJKIV, We are glad that you like the sound quality and multi-connection feature of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Work great, but not as comfortable as XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, I don't love the way these fit in the ears compared to the last model. However, the audio quality is great. I don't think you'd be missing out if you got the xm4 instead however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobS, Thank you for your feedback on your new Sony WF-1000XM5. We're glad to hear that you are enjoying the audio quality, which is one of the key strengths of the WF-1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own multiple pairs of earbuds, but the sound and noise canceling on these are by far the best. A great update from tye previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Amazing! We're delighted to hear that you like the sound and noise canceling function. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
100/100
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is a very strong point of this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Douglasl24,
Thank you for your perfect review! We're thrilled to hear you're enjoying the impressive battery life of your WF1000XM5 earbuds.
Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life
Husband Loves
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my husband, loves the sound and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennieB, Awesome! We're thrilled to hear that your husband loves the sound quality and long battery life of the WF1000XM5 headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds don’t stay in your ears very well but the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaC,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Perform [Determines Optimal Earbud Tips] and confirm that [Earbud tips are air-tight.] is displayed. If the display is a display other than the above, push the earbud tip slowly into your ear canal or replace it with another earpiece and measure again.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email the below information to [email protected].
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Fit
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. They fit nice with a few different ear adjustment options. I own the over the ear model of the same and all of my settings carried over.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, MilesR!
We are truly happy to hear that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design and superb performance. Thank you very much for being a Sony WH-1000XM5 & WF-1000XM5 owner and for choosing Sony!
Regards,
Romeo
- Pros mentioned:Sound quality
Hey! They're good!! Now buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality wireless headphones with amazing call quality. If you're using apps like tidal this also supports 3D audio which is an incredible experience. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randaman,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds really sleek and pretty loud i work in construction and love the auto noise cancel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessi16,
Thank you for the purchase and we're glad to hear that you love the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Only complant is I wish it had a little longer battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnRedcorn!
We're so happy to hear that you are enjoying your WF-1000XM5 earbuds. It is truly rewarding to know that they are meeting your expectations for a great listening experience.
We also understand your feedback about the battery life. We are always looking for ways to improve our products, and we will be sure to share your suggestion with our product development team.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Ballin out of control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then airpods/pros in every way. The app is a little janky but once you have them fully set up they're the best wireless buds on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarebearfergy, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these earbud headphones. Your feedback is extremely important to us and is very much appreciated. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thank you so much for purchasing our WF-10000XM5 and for choosing Sony! -Jess
So far so good, time will tell.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had them very long, but so far I like them. We’ll see what happens in a year from now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nomanual,
That's great! We're happy to hear you are liking the WF-1000XM5 earbuds so far and hope you continue to enjoy the exceptional sound and noise canceling performance over the long term.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony WF1000XM5 Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling function.. auto power on sometimes finiky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryX, Awesome! We are glad to hear that you are happy with your new WF1000XM5! Thank you for choosing Sony! -Carl
