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  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
Your price for this item is $228.00
The comparable value price is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2214 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 2,214 reviews

  • Earbuds.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds. I ever bought looking forward to the new Sony earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI RonN,

      Thank you so much for the amazing feedback! We're thrilled to hear you're loving your WF-1000XM5 earbuds. We appreciate your loyalty and can't wait for you to see what's next!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Sony Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio and noise cancelling. They don't fit my ears very well and I have tried several tips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi perfect, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue wearing your Sony unit. You can find this link helpful in wearing the headset:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great listening earbuds. Noise cancellation is a whole lot better than the last ones...WF-1000XM4.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Med3! Glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Best buds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best ear buds for the price. Clear sound.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Recommend, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, great noise canceling great sound. Would buy again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristofferG,

      Perfect! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Premium price, premium feel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I've ever owned. Pricy but well worth it. They sound amazing. They are not washing machine proof unfortunately.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanO,

      Fabulous! We are truly delighted to know that you are satisfied with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Meh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation works great, but at times can become spotty during phone conversation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DigedaP,

      Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
      https://www.sony.com/electronics/support/articles/00298371
      https://www.sony.com/electronics/support/articles/00232102
      https://www.sony.com/electronics/support/articles/00298369

      Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony.

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Best earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Best earbuds I've had in a while. I also appreciate the worker that helped me pick these as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great wireless headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, works great. Really haven't had any issues that haven't resolved themselves pretty quickly. All in all, I'm pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil, we're glad you like the sound of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wonderful earbuds, the noise cancelling is satisfactory but the music quality is superb. Also love the multipoint connectivity

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hamza, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Best value in Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them based on Consumer Reports review and was not disappointed. Excellent sound quality and easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    No comment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noice cancellation and quality of the sound is just amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goldenboy, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Great Earbuds!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Switched from Galaxy Buds 2 Pro. I would highly recommend these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACDDemo, we're glad you love our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its has pretty good sound quality. Does sometimes fall out of ear if you move a lot

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonnathanR, we're glad you like the sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Good all-round earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you paid for, sound quality is not excellent but on par with its peers. Conversation quality is much better than previous generations.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justaname,

      Thank you for your honest review! We're glad to hear you’re finding the WF-1000XM5 earbuds to be a good all-around choice, especially with the improved conversation quality. Your feedback on sound quality is appreciated, and we hope they continue to meet your needs. Enjoy your listening experience!

      Thank you for choosing Sony!
      -Maria Sony_US

  • sony wf-1000xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. I use them everyday. Little pricey but worth the quality. At this price i would strongly recommend bestbuy insurance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star review, DanielC! We're glad that you like them and we appreciate you recommending this product to others. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Win Win - great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a long time Bose QC ear bud fan till I found these. They fit better and sound better plus more functions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quality,

      That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    No issues so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great had them for about a month now and sound quality and noise cancellation is great. Definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TommyM,

      Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Hear me clearly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Great with an lot of different listening options The equalizer could be better but overall very satisfied with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonteW,

      Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    good sound, poor fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like them, they have great sound and noise cancelling ambient noise etc. however,, they have a really poor fit, they barely stay in my ears despite changing the size of the tips. they need some securing or slim them down like the galaxy buds. App is bad.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality and noise canceling feature, we regret to hear that these earbuds didn't fit great on you. We understand that finding the perfect fit can vary from person to person. We also recommend experimenting with the positioning to achieve a snug fit. If you've already tried changing the eartips to another size and you're still having issues with fit, we suggest trying out third-party eartips. Hope this helps and thanks for choosing Sony! -Sam Sony_US

Page 72, Showing 1,421-1,440 of 2,214 reviews
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