Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Great Gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my college kids and he loved them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JodyMarcin,
Thanks so much for the review! It brings us great joy to hear that your son is loving his new gift.
The WF-1000XM5 are designed with high resolution audio and top tier noise canceling to block out distractions.
Thank you for putting your trust in Sony!
Best regards and a Happy New Year to you,
Estefany
- Pros mentioned:Sound quality
Best Ear buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality. The case is a little weak but has held up pretty well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieS, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony unit. ~Earl
- Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that works as it should, 100% recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardop,
Perfect! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Good upgrade from the XM3s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery life and can connect to two devices without needing to reset the pairing every time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casual, It's wonderful to hear you are enjoying the great audio and amazing battery life of these earbud headphones. Your assessment is spot on! The WF-1000XM5 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for upgrading to your new WF-1000XM5 and for trusting Sony! -Jess
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones I recommend for everybody you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManuelC,
It is great to hear that you are so happy with your WF-1000XM5 headphones! We truly appreciate your high recommendation to others, and we are glad that the quality and performance have made such a positive impression on you.
Thank you for making Sony part of your daily listening.
Best regards,
Dominick
- Pros mentioned:Sound quality
I love these.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM3’s for years and absolutely loved them so I decided to upgrade and I can say without a doubt that Sony have outdone themselves yet again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darth,
Fabulous! You've definitely made a great choice! Thank you very much for upgrading to the WF-1000XM5. We are extremely pleased to know that you love its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for trusting Sony!
- Romeo
- Cons mentioned:Connectivity
Horrible waste of money. Do not buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like every other thing in this world these days, you have to download an app. Otherwise it will turn off the noise cancelling at random times. Disconnects frequently. I’ve had mine just over a year and they’ve already crapped out. Won’t charge. What a waste of money. They will not replace it because it is two months out of warranty. Insane that their product barely lasts a year. Bose stands by their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bronwyn,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to [email protected].
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work perfectly! The noise cancellation is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherF, Awesome! We are thrilled to learn that the Sony WF-1000XM5 has met your expectations for both sound quality and noise cancellation. Glad to know your investment is worth it. Thanks for choosing Sony. -Jess
- Pros mentioned:Sound quality
Sonys best buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are truly the best buds I have owned as far as noise canceling there great and they also have hands free Google and Alexa on them and so much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Young,
Fantastic! You've made a great choice! We're truly delighted to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Solid earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good earbud. The ear bud tips do not last long though! Best Buy does not sell replacement tips so go to amazon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS,
That's wonderful to hear you're impressed with the sound quality and overall performance of the WF-1000XM5 earbuds! We appreciate your honest feedback on the durability of the noise isolation earbud tips. The tips are a polyurethane foam/silicone hybrid designed for the best ANC seal and, as consumables, they do wear down over time.
For official Sony replacement tips (EP-NI1000 series), we recommend checking authorized online retailers or using the dedicated WF-1000XM5 replacement tips request form on the Sony Support site.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are really amazing. Sound quality is good. And they are easy to carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesW, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit
Perfect
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgrade from the xm4 which i already thought were great except for the size and these come out perfect size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, great! We're glad you like your new earbuds! Enjoy! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and noise cancelling wee great, headphoens randomly turning on while in ur pockets is the only issue i have but you can then them off with app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Advz1, Thank you for the feedback on your experience with your WF1000XM5. We're glad you like the great sound quality and incredible noise cancellation of these earbuds. We're sorry to hear that the earbuds turns on randomly while inside your pockets. This is usually not the case for our WF1000XM5 nor the experience we want you to have. To better isolate this issue, can you tell us if the earbuds turns on even when the charging case is closed? In the meantime, please make sure that the left and right earbuds are properly set into the charging case, and close the charging case lid. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, definitely made a great purchase. Liked them more than the bose and apple products
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusR, We are thrilled to know that your Sony WF1000XM5 wireless in-ear headphones are the best earbuds for you. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Money we’ll spend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This have to be one of the best earbud I ever had from the AirPod2 and the dr beats this one don’t fall and the noise canceling is the best money can buy .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech11, You've made an excellent choice! We're very happy to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Love Sony Earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to Earbuds, SONY its always my preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonO,
We feel privileged to know that Sony is always your top choice for earbuds! We are thrilled that the WF-1000XM5 continues that tradition for you. It’s wonderful that you can experience our industry-leading noise cancellation and the incredible detail provided by the Dynamic Driver X, which are both designed to deliver an unparalleled listening experience.
Thank you for choosing Sony!
Regards,
Dominick
Always SONY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to Earbuds, SONY its always my preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonO,
Thank you for being a loyal fan of our earbuds!
We are honored to hear that Sony is always your top choice. It’s great to know that we’ve earned your preference and that you’re happy with your latest pair.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but needing an app on a a ipad to get best sounds not so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeG,
Thanks for commenting. We are thrilled to know your satisfaction with the superb sound quality of your WF-1000XM5. We truly appreciate your feedback when using it with an iPad. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Met & exceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all sound expectations. The ability to switch between devices seamlessly (phone & laptop) is something I didn't know I needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC,
That's great! We're glad to hear that you like the smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Highest quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality in a smaller form than predecessor XM4s. Good noise cancelling. Customizable frequency response via app. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBCPA, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
