Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are really good quality i like these and my galaxy buds pro 2 alot i think these have more bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroS, we're glad you like our industry-leading noise canceling headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for trusting Sony! ~Earl
- Pros mentioned:Sound quality
How to be the Best and Beat the Rest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality excellent needs better fit for ears still need to act on activation to iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon1,
We're glad that you like its incredible audio quality. We're sorry you've been running into difficulty. For fit concern, our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit and the new Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including SS.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
In addition, the “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these of you won’t good sound quality good noise cancellation this is the one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelM, Thanks for commenting! We're glad to hear that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
You get what you pay for!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll make this short but sweet, 8.5 out of 10. Must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinW,
Awesome! We're happy to hear that your investment with your WF1000XM5 is worth it. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Fit
next gen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is easier to use and fits in my ear much better than the old model.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, LukeB!
We are thrilled to hear your satisfaction with the ease of use and very comfortable fit design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Terrible noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There portable and have good sound, but if your buying them for noise cancellation, there terrible. I was very surprised when I used them on my last flight, the noise cancellation we not good at all. I used the app too set the modes and I just want happy considering the price and hype. I would not recommend these earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jamgar, thank you for sharing your feedback, and we're sorry to hear that the noise cancellation performance of the WF-1000XM5 did not meet your expectations, especially during your flight. We appreciate your positive comments about the earbuds' portability and sound quality.
Noise Cancellation can be influenced by several factors, and we want to help you get the best experience possible. Here are a few troubleshooting steps you might find helpful:
- Ensure the earbuds fit properly in your ears with the best size earbud tips for each ear, as improper fit can significantly reduce noise canceling effectiveness. The Sony | Headphones Connect app can help you measure air-tightness and find the optimal tip size.
- Confirm that Noise Canceling mode is activated, not Ambient Sound mode. You can toggle this directly on the earbuds or in the app.
- Try turning off the Adaptive Sound Control feature in the app, as it can automatically adjust noise cancellation based on detected activity, sometimes switching modes unexpectedly.
- If you’ve already checked these settings, you can reset or initialize the earbuds as a next step—returning them to factory settings to resolve potential software glitches.
- It’s important to note that while the WF-1000XM5 provides strong noise cancellation, it is most effective for low-frequency sounds such as engine noise from vehicles or planes, but some higher-frequency sounds may not be fully canceled.
If you continue to experience issues after trying these steps, please reach out to our support team for further assistance, as we’re committed to ensuring your satisfaction with our products.
Thank you again for your honest feedback—it helps us improve our products and service.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good Bluetooth what I love about it noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamM,
Thank you for the purchase! We're happy to hear that you love the industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Hope the batterys last....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality ranks up in the top 10 on my list. But the B&O beoplay ex are still my favorites
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Memyselfandi, Thank you for placing the Sony WF1000XM5 on your top 10 list! We're glad you're enjoying the great sound quality this unit delivers. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise canceling 9.238/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy with the sound quality and the noise canceling on these! I work in construction so keeping my ears healthy is very important to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous, MattK!
We are truly delighted to know that you are very happy with the amazing sound quality and exceptional noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony WF1000XM5 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a good bass response. Noise cancellation is good. nice case and presentation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreiA,
You made the right choice! We're glad that you are enjoying the sound quality, noise canceling function, and charging case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sony wf-1000xm5. Sound quality and music. Plus it will connected to 2 devices and switches automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Kembric! Fantastic! We are truly happy to learn about your satisfaction with the exceptional sound quality and amazing multipoint connection function of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
compare to linkbuds to make sure which is best 4u
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound very good and good noise cancel -- not as good as some review say. They seem to be a bit better, but not much than my linkbuds that wore out (and were way less $$). Seems these are a bit better on noise cancel, and without comparing the links side by side I have to say they sound nearly the same. I'm not blown away by the 'upgrade' I did. Not disappointed either. Indfiferent lol.
No, I would not recommend this to a friend Sony earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality earbuds, great for the gym and outdoor activities
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JiovanniC,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the quality of the WF-1000XM5 earbuds for your gym and outdoor activities. It’s wonderful to know they’re keeping up with your active lifestyle. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound and quality come at a cost
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds sound excellent and are easy to control. Love the wireless charging option. A bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dinger12, perfect! You've certainly made a great choice! We're extremely pleased to hear your satisfaction with the amazing features and superb sound quality of your WF1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort
Good for Gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and has a nice feel for working out. Doesn’t slip out when performing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointing,
Thank you for the 5-star rating! We're happy to hear that you like the fit of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is impressive. The plugs wear out quickly, but they last a while with maintenance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarS, awesome! We're truly delighted to know that you're satisfied with the amazing sound quality of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to these after I lost my pair of sennheiser true wireless 2 ear buds. The sound and noise cancellation are better on the Sonys.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Chatin.
You've made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Don’t purchase IPHONE users
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality if you just want to listen to music. Terrible when it comes to phone calls, on your end you can hear them fine. On their end you get either an echo or a lot of interference. I’ve tried multiple people, different locations. Thought it was maybe service on my end or my phone. Also on an iPhone you can’t edit the “change tap function”.. just buy the AirPods Pro.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, sounds great for music and videos. phone calls sound clear for both sides of call and active noise cancelling works seemslessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LukeY,
Fabulous! We are truly delighted to hear your satisfaction with the amazing sound, exceptional noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Fantastic noise canceling. Highs are crisp & clean and lows are clear and powerful. Only knock is their a bit of a task to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tomn, Thank you for the amazing review! We're very thrilled to hear you like the great sound quality, fantastic noise cancellation, crisp and clean highs, and clear and powerful low of your new Sony WF1000XM5. We have noted your input about the initial setup process and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam