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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
$278.00
Save $50
The comparable value is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2345 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,345 reviews
  • Pros mentioned:
    Sound quality

    Noise canceling 9.238/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with the sound quality and the noise canceling on these! I work in construction so keeping my ears healthy is very important to me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fabulous, MattK!

      We are truly delighted to know that you are very happy with the amazing sound quality and exceptional noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    compare to linkbuds to make sure which is best 4u

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound very good and good noise cancel -- not as good as some review say. They seem to be a bit better, but not much than my linkbuds that wore out (and were way less $$). Seems these are a bit better on noise cancel, and without comparing the links side by side I have to say they sound nearly the same. I'm not blown away by the 'upgrade' I did. Not disappointed either. Indfiferent lol.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Hope the batterys last....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality ranks up in the top 10 on my list. But the B&O beoplay ex are still my favorites

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Memyselfandi, Thank you for placing the Sony WF1000XM5 on your top 10 list! We're glad you're enjoying the great sound quality this unit delivers. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    GREAT CHOICE FOR WIRELESS BUDS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very High Quality Ear Buds. Great Noise cancellation and transparency mode. Would Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GabrielG, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Sony

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these of you won’t good sound quality good noise cancellation this is the one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelM, Thanks for commenting! We're glad to hear that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. Thank you so much for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Great connection

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection is reliable, the audio is pretty good wish it had a better soundstage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Truth, Amazing! We're thrilled to hear you like the reliable connection and great audio quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Great ear buds with advanced features.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them and that's saying alot! I been using this type of ear buds for a long time.I use them every day for work so I know what I'm talking about. If you get them you'll love them.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to these after I lost my pair of sennheiser true wireless 2 ear buds. The sound and noise cancellation are better on the Sonys.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Chatin.

      You've made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this sony wf-1000xm5. Sound quality and music. Plus it will connected to 2 devices and switches automatic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey, Kembric! Fantastic! We are truly happy to learn about your satisfaction with the exceptional sound quality and amazing multipoint connection function of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Don’t purchase IPHONE users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality if you just want to listen to music. Terrible when it comes to phone calls, on your end you can hear them fine. On their end you get either an echo or a lot of interference. I’ve tried multiple people, different locations. Thought it was maybe service on my end or my phone. Also on an iPhone you can’t edit the “change tap function”.. just buy the AirPods Pro.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    You get what you pay for!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll make this short but sweet, 8.5 out of 10. Must buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinW,
      Awesome! We're happy to hear that your investment with your WF1000XM5 is worth it. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Pretty good but $$$$$$$

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, too expensive for what little innovations that these bring to take it to 5 stars but if you can find on sale these are fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, sounds great for music and videos. phone calls sound clear for both sides of call and active noise cancelling works seemslessly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeY,

      Fabulous! We are truly delighted to hear your satisfaction with the amazing sound, exceptional noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    You get what you pay for.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Fantastic noise canceling. Highs are crisp & clean and lows are clear and powerful. Only knock is their a bit of a task to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tomn, Thank you for the amazing review! We're very thrilled to hear you like the great sound quality, fantastic noise cancellation, crisp and clean highs, and clear and powerful low of your new Sony WF1000XM5. We have noted your input about the initial setup process and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Great sound and quality come at a cost

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds sound excellent and are easy to control. Love the wireless charging option. A bit pricey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dinger12, perfect! You've certainly made a great choice! We're extremely pleased to hear your satisfaction with the amazing features and superb sound quality of your WF1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo Sony_US

  • Great in ear headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got these and he loves them, he usually needs to wear over the ears (xm4) but he got these for when he is working out and he says they are awesome. The only negative he has is that he loses them sometimes because they are small…… but that isn’t Sonys fault

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myreviewname,

      Thanks for sharing your review and experience with the WF1000XM5. We're glad that the headphones are perfect for your son's workouts. Your feedback about the design is also appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far great but barely used.Instructions were clear . Not much else to say at this point

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelA,

      Thank you for choosing Sony!

      We’re excited to hear that your experience with the WF1000XM5 earbuds has been positive and that the instructions were clear and helpful. We appreciate your feedback and look forward to supporting you as you continue to enjoy the product.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Sony

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is impressive. The plugs wear out quickly, but they last a while with maintenance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarS, awesome! We're truly delighted to know that you're satisfied with the amazing sound quality of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Definitely Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them great for the gym as well as everyday. I even use them as a mic for my gaming laptop. So talking quality is great as well as the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lovelyluke, we're you love our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony! ~Earl Sony_US

  • Cons mentioned:
    Volume

    Its okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features, not as loud as i thought, very bulky , the case looks cool also it only last about 6hrs

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarjM, thank you for taking the time to share your feedback on the WF-1000XM5. We're glad to hear that you appreciate the features and design of the case. However, we sincerely apologize for any disappointment regarding the sound volume and battery life.
      Your comments are invaluable to us as we continuously strive to enhance our products.

      Regarding the battery life, consider the following factors:

      - Features like the equalizer, DSEE Extreme, and noise canceling can significantly reduce battery life. For instance, using high-quality playback settings can consume more power.
      - Ensure that the charging case is adequately charged and the earbuds are properly seated for charges.
      - You can also perform a factory reset if you face persistent issues. Detailed instructions can be found here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

      For further information about this topic, kindly visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

      If you have any further concerns, please feel free to reach out. We're here to help. You can find our contact information here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

      Thanks for considering Sony products and for your feedback.
      Best regards,
      Stephanie Sony_US

Page 74, Showing 1,461-1,480 of 2,345 reviews
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