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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
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$248.00
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Customer reviews

Rating 4.3 out of 5 stars with 2389 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

There aren't enough negative mentions yet.
83%would recommend to a friend

Customers are saying

Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,389 reviews
  • Pros mentioned:
    Sound quality

    Noise canceling 9.238/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with the sound quality and the noise canceling on these! I work in construction so keeping my ears healthy is very important to me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fabulous, MattK!

      We are truly delighted to know that you are very happy with the amazing sound quality and exceptional noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Good earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, sounds better than many cheaper options

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marrenia, Thank you for the positive feedback! We're very pleased to hear that you're enjoying the good sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Great Buds

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It has excellent Audio, and a great microphone. I am not quite sure how I feel about the foam tips but they are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerC,

      Fantastic! We're extremely pleased to know that you are satisfied with the amazing sound & call quality, very comfortable fit, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Perfect!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Perfect earbuds! They cancel noise like no other.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandraR,

      Thank you for your 5-star review! It’s great to hear that the WF1000XM5 earbuds are living up to your expectations with their top-tier noise cancellation.

      Thank you for choosing Sony, and enjoy your moments of uninterrupted sound! -Maria Sony_US

  • Husband Loves

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband, loves the sound and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JennieB, Awesome! We're thrilled to hear that your husband loves the sound quality and long battery life of the WF1000XM5 headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Hope the batterys last....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality ranks up in the top 10 on my list. But the B&O beoplay ex are still my favorites

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Memyselfandi, Thank you for placing the Sony WF1000XM5 on your top 10 list! We're glad you're enjoying the great sound quality this unit delivers. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Surprised!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound fantastic! I can hear more of the music’s detail that I could with my Beats. Outstanding product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OLED Great! We're glad that you are enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these for school . Only replacing them because of a lost item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyF,

      We are ecstatic to learn that your son loves the features and performance of the WF-1000XM5 earbuds so much that you are purchasing them again! Hearing that they are a great fit for his school activities is wonderful feedback. Thank you for your continued support to Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    How to be the Best and Beat the Rest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality excellent needs better fit for ears still need to act on activation to iPhone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon1,

      We're glad that you like its incredible audio quality. We're sorry you've been running into difficulty. For fit concern, our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit and the new Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including SS.

      To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.

      In addition, the “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Thank you for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Don’t purchase IPHONE users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality if you just want to listen to music. Terrible when it comes to phone calls, on your end you can hear them fine. On their end you get either an echo or a lot of interference. I’ve tried multiple people, different locations. Thought it was maybe service on my end or my phone. Also on an iPhone you can’t edit the “change tap function”.. just buy the AirPods Pro.

    No, I would not recommend this to a friend

  • 100/100

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is a very strong point of this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Douglasl24,

      Thank you for your perfect review! We're thrilled to hear you're enjoying the impressive battery life of your WF1000XM5 earbuds.

      Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    You get what you pay for.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Fantastic noise canceling. Highs are crisp & clean and lows are clear and powerful. Only knock is their a bit of a task to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tomn, Thank you for the amazing review! We're very thrilled to hear you like the great sound quality, fantastic noise cancellation, crisp and clean highs, and clear and powerful low of your new Sony WF1000XM5. We have noted your input about the initial setup process and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to these after I lost my pair of sennheiser true wireless 2 ear buds. The sound and noise cancellation are better on the Sonys.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Chatin.

      You've made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, sounds great for music and videos. phone calls sound clear for both sides of call and active noise cancelling works seemslessly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeY,

      Fabulous! We are truly delighted to hear your satisfaction with the amazing sound, exceptional noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Sony WF1000XM5 Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling function.. auto power on sometimes finiky

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryX, Awesome! We are glad to hear that you are happy with your new WF1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Sounds good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Excellent addition to my gym bag. Fits well and are very comfortable while you exercise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarG, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Definitely Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them great for the gym as well as everyday. I even use them as a mic for my gaming laptop. So talking quality is great as well as the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lovelyluke, we're you love our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Sony

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these of you won’t good sound quality good noise cancellation this is the one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelM, Thanks for commenting! We're glad to hear that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. Thank you so much for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Amazing earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that works as it should, 100% recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ricardop,

      Perfect! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Best Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing! I got these as an upgrade over the XM4. It was worth it! Best Buy always has excellent customer service and a good return policy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Michael! We're glad that you like your new Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

Page 74, Showing 1,461-1,480 of 2,389 reviews
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