Customer Ratings & Reviews

Hi Martinez2B, thanks for commenting! We're extremely pleased it suits your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hey, Kembric! Fantastic! We are truly happy to learn about your satisfaction with the exceptional sound quality and amazing multipoint connection function of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo

Hi ChristopherF, Awesome! We are thrilled to learn that the Sony WF-1000XM5 has met your expectations for both sound quality and noise cancellation. Glad to know your investment is worth it. Thanks for choosing Sony. -Jess

Hi Bronwyn,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi GabrielG, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Prince,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated.

To achieve the best fit, make sure that you are wearing the headphones properly. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize.

Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.

You may also find these steps helpful:

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi HappySalesman64, Thanks for the 5-star review! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Beammeeup, thank you for sharing your honest feedback! It is most rewarding to hear that you find the Sony - WF1000XM5 to be very good overall! With their industry-leading noise cancellation, rich sound quality, and intelligent adaptive features, they're built to elevate your listening experience. We also understand that getting the right fit can make a big difference, especially when it comes to noise isolation and call quality. If you haven't already, we highly recommend trying out the different sizes of ear tips included in the box, a proper seal not only improves comfort, but also enhances both noise cancellation and mic performance by reducing external interference. We appreciate your thoughts and thank you for choosing Sony! Best regards, -Dominick

Hi AdrianB, we're glad you like the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the microphone of the WF1000XM5. Three microphones on each earbud, including dual feedback mics, improve low-frequency cancellation performance. This is our biggest ever step forward in noise canceling, resulting in ambient sound captured even more accurately. So you can enjoy one of our purest sounds. Thanks for choosing Sony. ~Earl

Hi TydasB, we're glad you like our product. We appreciate your feedback regarding the build of the WF1000XM5. Thanks for choosing Sony. ~Earl

Hi MichaelV, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl

Hi dinger12, perfect! You've certainly made a great choice! We're extremely pleased to hear your satisfaction with the amazing features and superb sound quality of your WF1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo

Hi ChanceJ, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi DilshanS,

Awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!

-David

Hi Truth, Amazing! We're thrilled to hear you like the reliable connection and great audio quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi OmarS, awesome! We're truly delighted to know that you're satisfied with the amazing sound quality of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo

Hi Moose,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the design and sound quality of the headphones. Your feedback about the fit and noise canceling function is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Aside from having the right fit, the other steps on this link may also help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi ArceliousB,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We greatly appreciate your feedback with the fit of the supplied Noise Isolation Earbud Tips.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Michael,

Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds. We genuinely appreciate hearing your honest opinion, as it helps us understand our customers' experiences.

We are sorry to hear that the WF-1000XM5 did not work out for you. We take your points about the fragile feel, sensitive touch controls, and app functionality seriously.

We would like to share information on features that address some of your concerns, as they may offer ways to improve your experience:

- Touch Sensor Sensitivity and Customization: We understand your frustration with accidentally activating the controls. The good news is that the functions of the touch sensors can be customized using the Sony | Headphones Connect app! You can change what each sensor does, or even disable some functions if desired, which can help manage accidental touches.

For a complete list of customizable options and what you can do with the Sony | Headphones Connect app, please visit this helpful guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

- Sound Quality: While sound preference is subjective, the WF-1000XM5 offers a high degree of sound customization through the equalizer settings in the app.

You may find these useful recommendations on improving sound quality helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20

Regarding your concerns about the fragile and cheap feel, we continuously strive to balance compact design, performance, and durability in our products.

If you are interested in exploring the customization options further or need more personalized guidance on the app settings or sound adjustment, please contact our technical support team:

Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products!

Best regards,
Dominick