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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
Your price for this item is $228.00
The comparable value price is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2214 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,214 reviews
  • Pros mentioned:
    Sound quality

    The Best Earbuds on the Market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great rich sound! Excellent noise reduction! Easy connection! Best earbuds on the market! Worth every penny!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikE, amazing! We're glad you like the sound quality and noise canceling feature of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Beat buds ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the previous generation and loved them but these new ones blew my mind i can’t wait for the new ones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Malekshands,

      Fantastic! Thank you very much for sharing your awesome experience with the WF-1000XM5. We are very happy to know your satisfaction with the amazing performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for trusting Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Great earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding earbuds with amazing noise canceling features highly recommend!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frabologna, Fantastic! We're very pleased to hear that you like the great sound quality and amazing noise cancelling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Cons mentioned:
    Price

    Kicking back and relaxing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They a little pricey for what i use them for but over all a good set of headphones.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Sony earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good with good noise canceling in a small form factor

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SavornD, fabulous! We're truly delighted to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Returned

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were OK. They didnt grip in my ear very well, and I did not like the smooth finish on the buds. Noise cancelling and audio quality was OK, but did not adequately block out the construction noises I work around.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NikolasB, thank you for giving the Sony - WF1000XM5 a try and for taking the time to share your feedback. We're sorry to hear they didn't provide the fit and noise cancellation you were hoping for, especially in a challenging environment like a construction zone. Your comments about the grip and finish are appreciated and will be shared with our product team as we continue to improve comfort and performance. We're glad you found the audio quality decent, and we hope to have the opportunity to earn your trust back in the future. Thank you for considering Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Great value and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A present to my son, replacing older Sony earbuds that broke. Excellent sound quality, easy to use. Perfect replacement.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis,

      We regret to hear about what happened to the other Sony headphones. You made the right choice upgrading to the Sony WF-1000XM5! We're glad that your son is enjoying the sound quality and user-friendly functions of the headphones.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Unfortunately uncomfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality and amazing NC. However, they are quite uncomfortable. Its no dofferent than the mx4. If youre going tonmake a product for the passes, switch to a material that is plyable and an earbud shape that can conform to most ears. The bose qc 2 are amazingly comfortable. But their connectivity is atrocious.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    As good as everyone’s says

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I chose these over AirPods. 11/10 would recommend to anyone considering airpods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fabulous! You've certainly made a great choice, AndrewM! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5 compared to another headphones' brand. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Great quality misleading color

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones but if your looking for the link color just know it’s a lot darker in person

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CameronH, Thank you for sharing your feedback on the WF1000XM5. We're glad to hear that you find them great! Regarding the link color, we appreciate you pointing out that it appears darker in person. This information can certainly help other customers manage their expectations. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Best earbuds ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and crisp sound, noise canceling is superb best quality ive ever had from earbuds

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ap85,

      That's great! We're glad to hear that you like the clear sound and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    New best of the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Bose user for the last few editions. This by far performs better than the competition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GordonT, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, worth the money! Cancels noise perfectly just make sure you pick the right ear rubber thing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rockingkitties,

      Fantastic! We are very happy to hear your satisfaction with the amazing performance and reasonable price of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    This is the best high end experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product , love it , high end product, i waith ro much to gwt this , its an amazing sound experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EduardoF, nice! We're glad you love the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earbuds I have ever worn. Tried about 10 different pair and these hands down are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DukeTV,

      You've definitely made a great choice! We are extremely pleased to know that it perfectly suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Sony wf-1000xm5 best out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones out right now..the sony wf-1000xm5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelL,

      Thank you for choosing Sony!

      We're delighted to hear that the WF-1000XM5 earbuds have made such a strong impression and earned your top recommendation. Knowing they stand out as the best earbuds in your experience truly exceeds our expectations. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Great All around

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Canceling ✔️ Great Sony Sound ✔️ Super Awesome Eartips ✔️ and to top it off a Great app that actually works

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryceC, Thank you for the wonderful review! We're very pleased to hear you appreciate the excellent noise cancellation, great sound quality, super awesome and comfortable eartips, and great and reliable app of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Overpriced.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, the earbuds are just OK. The noise cancelling function is not as good as on the "big" headphones. And, I had to buy generic foam tips to replace original ones, because the foam was not expanding well. Sound is good, but not better than air pods pro. Overall, I think this item is too expensive for what it is.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in-call noise canceling. Can be working in a loud shop. Other person cant tell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusV, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Love them!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these! If you’re really looking for noise cancelling this is it!!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samsungtv, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US

Page 76, Showing 1,501-1,520 of 2,214 reviews
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