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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
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$248.00
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The comparable value is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2389 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

There aren't enough negative mentions yet.
83%would recommend to a friend

Customers are saying

Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,389 reviews
  • Pros mentioned:
    Sound quality

    Eargasm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound like I’m right in front of the artist

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deadhead, That's fantastic! We are absolutely thrilled to learn that you are pleased with the exceptional sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo Sony_US

  • Better than previous model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an upgrade from the prior model. Much smaller which is great. The case is also smaller which is also good. Both were too big before. Easier controls and better options for sound management.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBall, Great! Thank you for upgrading to your new Sony WF1000XM5! We're glad you appreciate the XM5's more compact design, intuitive controls, and sound adjustment options to fit your preference. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    You get what you pay for!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll make this short but sweet, 8.5 out of 10. Must buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinW,
      Awesome! We're happy to hear that your investment with your WF1000XM5 is worth it. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Will buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second set of Sony earbuds. Best out there in my opinion. Play time is amazing as well as the noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShellyR, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, noise cancellation is slightly improved from the previous xm4's. I'm not a fan of the coating they used compared to the xm4's, although that may be more of a personal preference.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the amazing feedback, steev88! We're pleased to hear that you are happy with your new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Sony is number 1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The.quality is really good. The sound is clear. clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamT, Thank you for your kind words. We are thrilled to hear that you are impressed with the outstanding audio quality and exceptional performance of your new WF-1000XM5 earbuds. Thank you for your purchase and for commending Sony! -Jess Sony_US

  • sony wf-1000xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. I use them everyday. Little pricey but worth the quality. At this price i would strongly recommend bestbuy insurance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star review, DanielC! We're glad that you like them and we appreciate you recommending this product to others. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Electrics

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As every time Sony releases the best quality earphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WalterG, Thank you for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound on these new headphones, recommend highly.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tjidrone, We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our best truly wireless noise canceling earbuds WF-1000XM5! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM5. Thank you so much for choosing Sony! -Jess Sony_US

  • Best sound ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great I wore them every day until one of them stopped working

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, VR01.

      We are truly sorry to hear that one of your WF-1000XM5 earbuds stopped working, especially since you enjoyed wearing them every day. We understand how disappointing this is for such a essential part of your routine.

      Please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you with troubleshooting or a repair.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Great earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wonderful earbuds, the noise cancelling is satisfactory but the music quality is superb. Also love the multipoint connectivity

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hamza, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great wireless headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, works great. Really haven't had any issues that haven't resolved themselves pretty quickly. All in all, I'm pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil, we're glad you like the sound of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Good for Gym

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and has a nice feel for working out. Doesn’t slip out when performing

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Disappointing,

      Thank you for the 5-star rating! We're happy to hear that you like the fit of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Sony xm5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones and are perfect for everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BraylonB,

      Thank you for the 5-star rating! We're happy to hear that you're enjoying your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're cool. Wouldntt say better than airpods. But they're nice. If only you could track them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 3xtsyy,

      Thanks for commenting. We are happy to hear your satisfaction with the cool design & performance of your WF-1000XM5. We truly appreciate your feedback regarding the tracking function, and we apologize if these headphones don't support it.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Premium price, premium feel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I've ever owned. Pricy but well worth it. They sound amazing. They are not washing machine proof unfortunately.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanO,

      Fabulous! We are truly delighted to know that you are satisfied with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Sony is the still on top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my second pair of Sony ear buds. Best ear buds i bought. I’m so glad I moved on from my Apple

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YingVang, Great! You definitely made the right choice. We're thrilled to hear you are enjoying all the improvements we made on these earbud headphones and that you feel the WF-1000XM5 is the best sounding earbuds that you've purchased. Thank you so much for trusting Sony! Your loyalty means everything to us. Regards, Jess Sony_US

  • No tracking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds except for the fact that you can’t really track them on IPhone and have to directly get an entire accessory just to find them. This all leads to the fact that they are expensive, which you would think they would have a good way to track them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JobannyL,

      Thank you for taking the time to share your thoughts on the Sony - WF1000XM5. We're glad to hear you enjoy the earbuds themselves, but we truly understand your frustration regarding the tracking options on iPhone. We know this can feel limiting, especially given the investment. Your feedback is important to us, and we'll make sure it's shared with the relevant team.

      We appreciate your input and your honest perspective, as it helps us continue working to improve the overall experience.

      Thank you for considering Sony products!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have a great crisp sound and base. The noise canceling is great and you can jam in your own zone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Castulo, perfect! You've definitely made a great choice! We are thrilled to know that you're satisfied with the amazing sound quality and exceptional noise canceling feature of these headphones. Thank you very much for purchasing our WF-1000XM5 and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Sony Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio and noise cancelling. They don't fit my ears very well and I have tried several tips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi perfect, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue wearing your Sony unit. You can find this link helpful in wearing the headset:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

Page 76, Showing 1,501-1,520 of 2,389 reviews
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