Customer Ratings & Reviews

Hi there,

That's fantastic to hear! We're thrilled that the WF-1000XM5 earbuds are your best training investment and that you love them very much.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JohnnyM, We're very grateful for this positive feedback! Thank you for this amazing review of your WF-1000XM5. It's wonderful to hear it meets your expectations and you are enjoying the excellent noise canceling feature of these earbud headphones. Thank you for giving the product a perfect rating and for choosing Sony! -Jess

Hi DigedaP,

Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00232102
https://www.sony.com/electronics/support/articles/00298369

Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony.

Best regards,

Romeo

Hi Quality,

That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi TommyM,

Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi Proplayer, nice! Glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl

Hi Eric,

You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Terps90,
Thank you so much for sharing your experience with the WF1000XM5 earbuds. We're glad to hear you enjoyed the audio quality.
We understand your concerns regarding the battery life imbalance between the earbuds. We recommend, if is possible, that you disable the noise-canceling or equalizer settings that you might not need while using the earbuds to reduce battery consumption.
In addition, you can check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Contains more information about this topic.

For further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
- Stephanie

Hi JonnathanR, we're glad you like the sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hello DameanB,

Thank you for sharing your comments on the sound quality of the WF1000XM5. We sincerely value your feedback, as it plays a vital role in helping us improve our products. We regret that the audio experience did not fulfill your expectations. Please be assured that we will take your feedback into consideration as we continue to improve our products.

Thank you for choosing Sony.

Best regards,
-Fred

Hi ACDDemo, we're glad you love our product! Thanks for choosing Sony. ~Earl

Hi SonyWF1000XM4, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi JordanC,

Amazing! We are extremely pleased to hear your satisfaction with the exceptional sound quality and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi TKPanda,

Thanks for commenting. While we're glad that you love our WF-1000XM5 and that you're satisfied with its amazing noise canceling feature & superb sound quality, we're really sorry if they didn't fit you well. Also, we apologize if the battery life didn't live up to your expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

As for the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. For more details, refer to the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

We value you & your feedback, and thanks for choosing Sony.

Sincerely,

Romeo

Hi KristofferG,

Perfect! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi DaniellaR, we're glad you like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi Santosotech,

It's truly wonderful to hear that your Sony earbuds offer such incredible value and deliver a performance that goes beyond expectations. Thank you for the outstanding 5-star rating—features like detailed sound and adaptive noise canceling make the WF-1000XM5 a remarkable choice for enjoying music and calls every day.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Hi anonymous,

Thank you for the purchase. We do apologize for the inconvenience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal audio experience. We also recommend using the Sone headphones connect app so you can adjust sound settings depending in your preference.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

Thank you for choosing Sony!
-David

Hi Goldenboy, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi Recommend, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl