Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought these and he says there way better than the beats So definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chica,
Awesome! We're glad to hear that you like the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Buds
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has excellent Audio, and a great microphone. I am not quite sure how I feel about the foam tips but they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerC,
Fantastic! We're extremely pleased to know that you are satisfied with the amazing sound & call quality, very comfortable fit, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Absolutely a good buy !!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buns on the market !!!! Completely amazed me !!! Sound is amazing !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, we're glad you like the sound quality of our product! Thanks for choosing Sony! Enjoy! ~Earl
Best ear pod by far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony technology is next level. By far the best earpods on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawson,
We're so glad to hear that you're enjoying your Sony earbuds and that you consider the technology to be next level—the WF1000XM5 truly stand out with their exceptional sound quality and advanced noise cancellation. Thank you for sharing your fantastic 5-star rating and for letting us know they're the best earbuds on the market!
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
- Pros mentioned:Sound quality
Great sound, not good fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds had great sound, however would not stay in my ear had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyH, we're glad you like the sound quality of our product. We're sorry to hear that you had returned your Sony unit because of the fit. It is recommended changing the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
We have our Support team that is always happy to assist. You may email anytime us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
- Pros mentioned:Sound quality
Fantastic sound and anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and easy to use. Fit is not the best though feels like they'll fall off while exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raba, we're glad you like the ease of use and sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=fit
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Better than the Air Pod Pros
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far not bad! better than the Apple Air Pod Pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FA01,
Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are even better than the prevoius models ...great sale price made it even more attractive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderA,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Best earbuds i’ve gotten
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds i’ve used, get purchase as well as gift. i love em. only issue is obviously can’t pair with find my on iphone but other than that it’s the best of course
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IzzyR, Thank you for the positive review! We're thrilled to hear that you find the the best earbuds you've used. We're sorry to learn about the pairing issue that you're having. Please follow the troubleshooting steps on this link to resolve the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Great purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these earbuds. I love that the connect to more than one device at a time and the battery life is phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi crussell, we're glad you love our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
good sound, poor fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like them, they have great sound and noise cancelling ambient noise etc. however,, they have a really poor fit, they barely stay in my ears despite changing the size of the tips. they need some securing or slim them down like the galaxy buds. App is bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality and noise canceling feature, we regret to hear that these earbuds didn't fit great on you. We understand that finding the perfect fit can vary from person to person. We also recommend experimenting with the positioning to achieve a snug fit. If you've already tried changing the eartips to another size and you're still having issues with fit, we suggest trying out third-party eartips. Hope this helps and thanks for choosing Sony! -Sam
Definitely water resistant
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I almost never write a review when something works like it advertises but; these just survived a trip thru the washing machine and work like day 1. Just a little spot drying and all good. Though if you're smaller of stature these may be too big for your ear lobes to stay in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottC,
That's quite a feat! While the WF-1000XM5s are water resistant, they're not waterproof. In the future, it's important to be cautious when handling your earbuds near water sources. We do have good information on how to care for the headphones here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00249895
It's wonderful to hear you are enjoying the excellent sound quality and overall features of these earbud headphones. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great to use while writing a bus. They dont fall out of my ear and my music sounds really great. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cynthia,
Thank you for such a great review! Glad to hear you like the comfortable fit and amazing sound quality of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! Clear sound with a good range of highs and lows. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaneanA,
Perfect! Thank you for sharing your listening experience with our XM5 Earbuds. We are truly delighted to hear that you appreciate the audio quality and noise canceling capability of the earbuds. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
SONY SOUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality one of the best air pods that i have purchased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardC, Great! We're glad to hear you like the amazing sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great for working out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling on them is amazing! Also the app has plenty of settings where you can tune the headphones to your liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fatoh, we're glad you are enjoying our industry-leading noise canceling headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
good but not comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.v very good although I did not find them to be the most comftorable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooEz, thanks so much for your review! We're very glad to hear you're enjoying the Sony - WF1000XM5! They truly offer a premium listening experience with industry-leading noise cancellation, rich, detailed sound, and clear call quality. We're sorry if they didn't feel the most comfortable for you. Have you had the chance to try the different sizes of soft, noise-isolating ear tips that come in the box? They're designed to help you find the best fit for comfort and sound performance, a simple switch can make a big difference! We appreciate your feedback and thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound quality
Stay in ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they stay in my ear. They block out noise really well, I use these for them gym for back ups for my over the ear x5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria,
Perfect! We're thrilled that you like the fit and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Solid earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not be total noise cancelling but very good earbud nonetheless. Like the app to set up the pods and control sound settings. Adaptive sound control is great as well and will let ambient noises around you in. When I’m on a moving vehicle and resting my head agains the vehicle frame all noise comes in through the earbuds, think the vibrations disrupts the adaptive sound control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelsM, we're glad you are enjoying our product. We understand your concern regarding the noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Cons mentioned:Connectivity
Ear buds review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't bad, but I still prefer my regular Sony headphones. They seem to have hardtime staying in my ears and the Bluetooth has a tendency to cut out when listening.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ALewis, Thank you for sharing your feedback on your Sony WF1000XM5. We're sorry to hear that you're experiencing issues with the fit and Bluetooth connectivity. The fit of earbuds can vary greatly depending on the shape of your ears, and we recommend trying the different sizes of ear tips included with your WF1000XM5 to find the best fit. We also recommend following the guidelines on this link to ensure optimal fit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
As for the Bluetooth connectivity, please ensure that your device's firmware is up to date and that there are no obstructions or interference between your earbuds and the connected device. You can also switch the sound quality mode to Prioritize Stable Connection. For additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Sam