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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
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  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
$278.00
Save $50
The comparable value is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2345 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,345 reviews
  • Pros mentioned:
    Battery life

    Great purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these earbuds. I love that the connect to more than one device at a time and the battery life is phenomenal!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi crussell, we're glad you love our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Fantastic sound and anc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and easy to use. Fit is not the best though feels like they'll fall off while exercising.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raba, we're glad you like the ease of use and sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=fit

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony! ~Earl Sony_US

  • Next gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt get any better than these. Use with iphone and pretty seamless.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, Spen!

      We're thrilled to hear that you feel it "doesn't get any better than these" when describing your WF-1000XM5 earbuds! It’s great to know that you are enjoying the premium audio quality.

      We also appreciate you noting that the connection and usability are "pretty seamless" even when paired with your iPhone. We work hard to ensure our products deliver an exceptional experience regardless of the device you use, and your feedback is a great validation of that effort.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Sony earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are even better than the prevoius models ...great sale price made it even more attractive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderA,

      You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Sony xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I have ever owned by far. Apple doesn’t even come close.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rlp328,

      Thank you for choosing Sony!

      We’re elated to hear that you regard the WF-1000XM5 earbuds as the best you’ve ever owned. Your kind comparison to other brands truly reflects the quality and innovation we dedicate ourselves to delivering. It’s incredibly rewarding to know our product has made such a positive impact for you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, great noise canceling great sound. Would buy again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristofferG,

      Perfect! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    No comment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noice cancellation and quality of the sound is just amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goldenboy, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Stay in ear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that they stay in my ear. They block out noise really well, I use these for them gym for back ups for my over the ear x5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Victoria,

      Perfect! We're thrilled that you like the fit and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Great for working out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling on them is amazing! Also the app has plenty of settings where you can tune the headphones to your liking!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fatoh, we're glad you are enjoying our industry-leading noise canceling headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Absolutely a good buy !!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buns on the market !!!! Completely amazed me !!! Sound is amazing !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sean, we're glad you like the sound quality of our product! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great to use while writing a bus. They dont fall out of my ear and my music sounds really great. 

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cynthia,
      Thank you for such a great review! Glad to hear you like the comfortable fit and amazing sound quality of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris Sony_US

  • Sony Ear bugs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks. Love them. Will for sure buy them again. Thanks again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JimG,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love the WF1000XM5 earbuds and plan to purchase them again! Your loyalty means a great deal to us, and we're grateful to be part of your audio experience. Thank you for your kind words and continued support!

      Best regards,
      -Fred Sony_US

  • Lacking bass , uncomfortable.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds may not be suitable for individuals who prefer a bass-heavy sound profile. Additionally, I experienced discomfort in my right ear during use, and on one occasion, the foam tip became lodged in my ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi anonymous,

      Thank you for the purchase. We do apologize for the inconvenience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal audio experience. We also recommend using the Sone headphones connect app so you can adjust sound settings depending in your preference.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

      Thank you for choosing Sony!
      -David Sony_US

  • Pros mentioned:
    Sound quality

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds! Clear sound with a good range of highs and lows. The noise canceling is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaneanA,
      Perfect! Thank you for sharing your listening experience with our XM5 Earbuds. We are truly delighted to hear that you appreciate the audio quality and noise canceling capability of the earbuds. Thank you for choosing Sony! - Marco Sony_US

  • Solid earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not be total noise cancelling but very good earbud nonetheless. Like the app to set up the pods and control sound settings. Adaptive sound control is great as well and will let ambient noises around you in. When I’m on a moving vehicle and resting my head agains the vehicle frame all noise comes in through the earbuds, think the vibrations disrupts the adaptive sound control

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelsM, we're glad you are enjoying our product. We understand your concern regarding the noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Best buds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best ear buds for the price. Clear sound.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Recommend, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    good sound, poor fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like them, they have great sound and noise cancelling ambient noise etc. however,, they have a really poor fit, they barely stay in my ears despite changing the size of the tips. they need some securing or slim them down like the galaxy buds. App is bad.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality and noise canceling feature, we regret to hear that these earbuds didn't fit great on you. We understand that finding the perfect fit can vary from person to person. We also recommend experimenting with the positioning to achieve a snug fit. If you've already tried changing the eartips to another size and you're still having issues with fit, we suggest trying out third-party eartips. Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    One of the best ear phone available

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is top. My only complaint would be some time over call microphone doesn't work as good as airpods pro

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KillerBee, we're glad you like our product. We understand your feedback regarding the mic of your Sony unit. Please follow this link to when dealer with phone call issues:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you so much for your purchase and for choosing Sony! ~Earl Sony_US

  • Best Buy Employee

    ANOTHER WIN FROM SONY

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned I love Sony products!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GavinT,

      We feel privileged to know that the Sony WF1000XM5 are the best headphones you’ve ever owned. Thank you for your continued love and support of Sony products!

      Regards,
      Dominck Sony_US

  • Cons mentioned:
    Price

    One of the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Sony earphones I’ve bought so far! Would definitely recommend to my friends! Kinda expensive but a must worth it kinda deal if you love listening to music & such!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristineP,

      You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

Page 78, Showing 1,541-1,560 of 2,345 reviews
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