Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Engineers play project that is released early
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.
No, I would not recommend this to a friend- Pros mentioned:Bass
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and bass . Music is more enjoyable. Sony once again made it happen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalG, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear buds for any music lover! Battery lasts for a couple of days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinC, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good, but not worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but not worth the money. Sound is good but noise cancellation is below average. My wife’s AirPod pros are better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Awall, Thanks for sharing your experience with the Sony XM5 Wireless earbuds. We're sad to hear that you are not fully impressed with the noise canceling feature. To help improve the noise canceling feature, kindly check the steps in the article below : https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Hope this helps. Thanks and regards, -Craig
Sony wf1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them..........................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM!
Thanks for your 5-star review. We are truly wonderful to know that you're loving your WF-1000XM5 earbuds.
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Top tier noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic they are everything great about the xm4 in a smaller package
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Almost!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything's perfect but a better design for the ear buds would made it perfect, i keep searching for alrernate earbuds just to make sure they stay on. Otherwise perfect earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaitanya, Thank you for your feedback on the WF-1000XM5 earbuds! We're thrilled to hear that you find them perfect in many aspects. We appreciate your suggestion regarding the design of the earbuds. Your input is valuable to us as we continuously strive to improve our products. If you have any further comments or need assistance, please feel free to reach out. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best noise cancellation ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would highly recommend has the best noise cancellation in any pair of earbuds I’ve had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, nice! We're glad you are enjoying our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these after doing a ton of research. Sound quality is awesome! Good buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler09, nice! This is good to hear! Glad you're enjoying the sound quality of the WF1000XM5! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good earbud and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds. The sound on thrlese are great. I really enjoy having them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jmbjasp,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Ok earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but are hard to decipher everything about how they work. Did not work with my Samsung phone when on a video call.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Trixie,
Thank you for sharing your review of the WF-1000XM5 earbuds. We’re thrilled to hear that you enjoy the exceptional sound quality. However, we understand that you encountered some challenges with their functionality, particularly during video calls on your Samsung phone.
To resolve the video call issue, it's essential to ensure that the appropriate Bluetooth profiles are being utilized. The Advanced Audio Distribution Profile (A2DP) is designed for music playback, while the Hands-free Profile (HFP) and Headset Profile (HSP) are meant for voice calls. If your earbuds are connected via the A2DP profile, you may experience difficulties during voice calls. Please make sure to select either the HFP or HSP profile when using the earbuds for video calls.
Additionally, check the audio settings in your video calling app to confirm that the earbuds are set as the audio input and output device. If the issue continues, consider restarting your phone, resetting the earbuds, or trying a different video calling app to determine whether the problem lies with the earbuds, the app, or the phone itself.
If the issue persists, we recommend reviewing the following articles for further troubleshooting:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
https://www.sony.com/electronics/support/articles/00298371
If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
I hope this helps!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome ear buds sound is incredible!! Well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbird72, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling is great. I really enjoy this earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeronimo, we're glad you are enjoying the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds i have ever bought. They are even better than the BOSE EARBUDS
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HubertT,
You've made a great choice! we are truly happy to hear your satisfaction with the amazing performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
The best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only earbuds my asd son will wear!!! Perfect!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, TsCs! We're glad your son likes them. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony does it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding and best fitting earbuds ive used since the xm4s, absolutely worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Best noise cancelation ever! Have been using it non stop ever since I bought it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DhimanN,
Fabulous! We are truly delighted to hear that you love your WF-1000XM5, and that you're satisfied with its amazing noise canceling function & superb performance.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound wuality is great, the shapy is bery convenient. 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello yourshadeofcool,
Nice! We're glad that you are pleased with the superb sound quality of your new WF1000XM5. Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
The best earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, they have great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianoG, That's awesome! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
Disappointed in Performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TL;DR for the price, the Bose QC II was a better sound profile and noise cancellation. Even though I got these on-sale, I would’ve rated these lower had I paid full price. Overall I would give these 2.5 stars, so I rounded up to 3. Why? Sony needs to ditch the foam ear tips or figure out how to engineer those better because they don’t seal all that great and there’s a significant amount of ear fatigue after maybe an hour of wear. ANC technology might be good, and it might not because I can’t get a solid seal, so lots of ambient sound makes its way in. I thought my AirPods Pro 2 were bad, these are worse, by a significant margin. If I could go back and do it, I would have bought a new pair of Bose. But I didn’t because after 1.5 years with the Bose QC2 it started getting super finicky with connection issues. I guess I’ll just continue to hunt for the “perfect pair”
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vinhsanity,
We regret to know that you're not having the best experience with your WF-1000XM5 and you are having issues, particularly with the fit of the unit. Your feedback is extremely important to us and is very much appreciated. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances. If any of this is the case, we recommend to try the following.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
We want to make sure you’re taken care of. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess