Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Fine I guess, but hoped for better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment is the only feeling I have for these. They are a downgrade from the WF1000XM5. They are smaller but it feels like that came at a high cost. They don't want to stay connected to my phone, not completely dropping, but microdrops were they drop and re-connect super quick. Phone is in my pocket and wasn't an issue with the XM4s. They don't seat as well in the travel case and seem to auto-default to noise cancelling on just one of the two headphones no matter the setting i adjust on the app. Phone quality is good to great according to those i speak with while on them.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best noise, cancellation, headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Impala,
Thanks for commenting! We are very happy to hear your satisfaction with the exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound and calls, comfort not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and calll quality but uncomfortable unfortunately. Your results may vary! At least there’s a return window! They are uncomfortable to me in the same way the AirPod pros one and two are. So if you have comfort issues with those you will likely have the same here.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZekkaryKendar,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound and call quality of the headphones. Your feedback about its comfort is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize.
Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
You may also find these steps helpful:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Best!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear bud i had so far. Noise canceling is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimC, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Superb Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound of any earbuds I’ve ever owned. Easy to use features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, we're glad you like the sound quality and features of our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried many different buds and these are by far the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrowlerSavinsky, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty good and would recommend to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
they are a headphone option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is very good. The sound is quite good and the UI has improved a bit. I also have the WF1000XM4 and those are more comfortable by far, these hurt my ears after an hour or so (I could wear the XM4s all day). The newer headphone do not sit in their case easily, the old generation snapped into the charging case very nicely. There is no improvement to the Bluetooth connection or range, in fact it seems worse. Over the improvements do not outweigh the negatives of the newer model (which only lasted me about a year). More planned obsolescence trash unfortunately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tlcRokuTV,
Thank you for your review. While we are pleased to know about your satisfaction with the amazing noise-canceling feature and great sound quality of your WF-1000XM5, we are really sorry if it didn't live up to your expectations. We appreciate your feedback regarding when putting the headphones into the charging case. Also, we are pleased that you're satisfied with the very comfortable fit design of your WF-1000XM4.
We'd love to help you troubleshoot the problem you're having with your WF-1000XM5. To start, if you haven't already, we suggest updating the headphones' firmware to the latest version. This update enhances the WF-1000XM5 functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Sincerely,
Romeo
Sony Social Support
Sony WF-1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid pair of ANC earbuds. Up there with the airpods pro 2 and Bose QC 2/ ultra
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devito,
You've made a great choice! We are truly delighted to know that you are well-pleased with the superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Fit
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit nicely on the ear. You can change the earbud size as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tzesgerra,
Thanks for commenting! We are extremely pleased to know about your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Nice noise cancelling
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice upgrade from last model, would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel,
That's a very nice upgrade! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the noise canceling ability is impressive for ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leland, Perfect! We're so happy to hear you like the amazing sound quality and excellent noise cancellation of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great the reason for the three star one the don’t stay in you ear the fall out specially when you sweat from good run. Second sometimes they disconnect from your Bluetooth.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DwayneM, while we are glad to hear your satisfaction with the amazing sound quality of your WF1000XM5, we are really sorry if they didn't fit your ears well and if you're experiencing a Bluetooth connection issue. This is certainly not the experience we were hoping you would have. For the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony is The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I got these, the sound is incredible! The noise cancelling is next level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Player,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best in the game
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market do not waste your money on airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort
Sony True Wireless Noise Cancelling Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Comfortable in the ears. Easy to control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cathi, we're glad you like the ease of control, comfort and sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
These are worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds the noises cancelation is awesome and the ambient sound is so clear. Im glad i got these when they came out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelM,
You made the right choice! We're glad that you are enjoying the noise canceling function and ambient sound mode of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound. Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer these over the $250 pair of Sony. Noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TxBlkLab,
Thanks for commenting! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love 'em!! geat sound. fot great way better than the previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing! Thanks for the 5-star review, SamR!
We are very happy to hear your satisfaction with the amazing sound quality of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing Sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very similar sound profile to the wh-1000mx4 but in an extremely compact form factor perfect for gym use excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierV,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the size and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph