Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The sound broo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best I've tried in my life, the sound is fantastic and the basses... Uffff
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorL, Thank you so much for such a fantastic review, and we are so pleased to hear you like the amazing audio quality of your new WF-1000XM5! Glad to know it works great and you feel this is the best sounding earbud headphones you've ever owned. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM5. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Mike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphone and I want buy other one like this perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeB, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best earbuds anywhere at any price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful earbuds with exceptional noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny, Fantastic! You've made an excellent choice! We're thrilled to hear you're pleased with the amazing sound quality, exceptional noise canceling feature, and reasonable price of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality but doesn't fit to the ear properly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeevanM, we're glad you like the sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony actually knocked it out the box, i'am so in love. The price scared me. But I must say so worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soamazing, Thank you for the positive review! We're very happy to hear you're satisfied with your purchase and you feel that the price is worth it. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and sound the best of in music I listen on android
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikR, we're glad you like the sound quality of your new earbuds. Thanks for choosing Sony. ~Earl
Not worth it
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A decent pair of earphones, but not worth the price. The noise cancelling feature isnt that great either. I can still hear people and machines at the gym. I previously had the Sony Link S earbuds & they do a much better job than these and they fit in your ears more comfortably compared to the M5’s. The M’5 lack overall volume limit, bass, bulkier in desgin & high price point for the quality. Save your time and hassle of wanting to return them lol
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, Thank you for your honest review. We would like to ensure that you get the best out of your Sony earbuds. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Fit
Great product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! And the case is small which makes it easy to take with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VannaBea,
Nice! We're glad that you love your Sony XM5, especially the carrying case that can easily fit your small pouch. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top tier sound quality. I use them for work and working out every day. Goodbye airpods!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pathlete, You've made an excellent choice! We're so thrilled to hear you like the exceptional sound quality of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds for people who like to customize the eq levels. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HavenB, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for trusting Sony! ~Earl
- Pros mentioned:Battery life
Best for the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for planes. Extremely comfortable. Great battery life. Fast charge is fantastic feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Macey,
Amazing! We're glad that you like the comfort, battery life, and charging function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
The best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to use them all day every day for around 8 hours. they work perfect all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanH,
Fabulous! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones but not worth the pricetag in my
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My real score is more in the middle of like a 3.5 . Their great headphones but i dont see why they should be priced at 300 dollars . Great sound quality and easy to use . Dont fit in my ear as well as a pair of raycons and the battery life could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrienM,
Thanks for sharing your thoughts and experience so far with your new WF-1000XM5 headphones. While we are glad you like most of the features, we regret your experience with our product and we apologize if the unit did not fit your ears well. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
If the available operating time is short or the battery power does not last long, please visit this help guide link for some helpful information: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Should you need further assistance, please let us know so we can turn your experience around. You may email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
Comfortable fit, excellent ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved over the previous version, foam ear tips add to Sony's already excellent ANC. give em a wiggle in your ear for the best "seal" for ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, andeker! We're glad that you are enjoying your new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best earbuds ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing. They have great sound quality. I use them while working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesD, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
As close to perfect as there is. For now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The transparency mode or ambient sound mode is greatly improved. The sound quality is slightly diminished. I prefer the sound profile of the wf-1000 xm4’s. However, I do like that these can be used with the LDAC codec while connected to 2 devices at the same time. The xm4’s were only capable of one or the other but not both at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1941player, Thank you for the positive review! We're thrilled to hear you like the improved ambient sound mode, LDAC codec support for multipoint connection function, and overall performance of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the sound quality and will be sure to forward this feedback to the appropriate department. Please make sure to adjust the equalizer via the Sony Headphones Connect app to ensure optimal listening experience. Hope this helps!
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Bose is better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is a better product. Noise canceling is better with bose. I tried all the ear pieces and non of them work. I would've returned them but the date passed as i was trying to navigate the ear pieces.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dbesinaiz,
Thank you for the review. We're sorry to hear if you're not satisfied with the noise canceling of the headphones. The noise canceling is fully adjustable using the app called Sony Headphones Connect. You can download the app and also adjust sound settings depending on your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Better improvement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the slimmer size to the quality in sounds. This are the best choice in headphones .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davidamu,
Thanks for commenting! We are extremely pleased it suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound amazing noise canceling. The app gives lots of customization for your music like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharknado,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and customizable sound settings through the Sony Headphones Connect app of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Ear Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and sound quality is great. You tend to forget they are in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joeconig,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, ease of setup, and very comfortable fit design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo