Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Feedback and loose buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these despite wanting to love them, I really like the app that comes with it but they feedback unlike any buds I’ve ever had and I tried all sizes of the ear plugs, not one kept them in my ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nburn9000,
Thank you for considering Sony products.
We apologize that the WF-1000XM5 earbuds did not provide the comfortable fit you were hoping for, despite your efforts with different ear tip sizes. We understand how important a secure and comfortable fit is for an enjoyable experience. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Beautiful sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is incredibly effective. Sound quality very impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sopaynefull, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound and noice canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling but i tried these for running and all i hear is a loud thump everytime i step. Call quality in noisy places suck. Those foam tips are anoying to use. For 300 wy jot include silicone aswell?.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Masterskz,
While we're glad that you like the amazing audio and noise cancellation, we're so sorry to hear you are having issues with your WF-1000XM5 Truly Wireless Noise-Canceling Earbuds, particularly with mic during a call quality. This is not the experience we want you to have. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
If any of this is the case, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
If you require further assistance regarding your concern, please email the below information to [email protected].
Name:
Best Buy Username:
Issue:
Telephone Number:
Sony Model Number:
Regards,
Jess
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing sounds great no problems or laging in audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great head phones just love them
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality! Iove the app that you can down load, the control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryC, we're glad you like the sound quality and the Headphone Connect app of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds do an amazing job on call quality and blocking background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rojo, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
You can’t track these on I Phone!!!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imagine buying a pair of $300 earbuds and not being able to track them? Because it only supports Android and you can’t track them on Find My.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ghostrobles, Thank you for your feedback regarding the WF-1000XM5! We understand your concern about the lack of tracking support for iOS devices. Currently, the WF-1000XM5 earbuds support tracking features primarily through Android devices. We appreciate your input and will consider it for future updates. Thanks for choosing Sony! -Sam
Great, hopefully they will improve the ANC.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product is excellent. I would like if they improve ANC. I'm a little disturbed by the reviews I've seen that prolonged use can cause a bit of headaches. In the meantime, I didn't experience anything out of the ordinary. I like this set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ushay, we're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever had i really wish i knew about these sooner
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Able,
Awesome! You've made a great choice! We are truly happy to know that you're satisfied with the exceptional sound quality and superb performance of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase would recommend the noise canceling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor,
Amazing! We're happy to hear that your investment with your WF1000XM5 noise canceling earbuds is worth it. Thank you for your recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with my purchase. Great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Awesome! We're glad to hear that you are happy with your new WF-1000XM5 earbuds. Your satisfaction with the superb sound quality is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best noise, cancellation, headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Impala,
Thanks for commenting! We are very happy to hear your satisfaction with the exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Decent but Underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read everywhere that these were so great, even about the best overall in their class and release year. I was underwhelmed by their sound quality compared to what I was used to, as well as the quality of ANC and hearing through mode. They were as good as my experience with Jabra, but not as good as Pixel Buds Pro and AirPods. And I don't like the foam tips, they never conform to my ear for a complete seal. So I put in some of my own that fit the connecting part of the buds to get a more comfortable and complete seal. But even after that, I was surprised these didn't have better full range and sound quality at the lowest and highest of bass and treble. Maybe if I tried them again, which I won't do, and give them a longer test run, I might appreciate them more. But this was my impression compared to what I've used before.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi xlivelove, Thank you for the feedback on your experience with your WF1000XM5. We're sorry to hear that these earbuds didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To ensure you are getting the most out of your WF-1000XM5, if you haven't yet, please update its firmware to the latest version. The firmware update improves the functionality and features of the headphones.
If you're underwhelmed with the sound quality, please follow the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
And if the noise canceling effects are not sufficient, please refer to this link for troubleshooting steps: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
Sony wf1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them..........................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM!
Thanks for your 5-star review. We are truly wonderful to know that you're loving your WF-1000XM5 earbuds.
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Elevating mood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Music with great sound quality boosts my mood." Sony does it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Thanks for commenting! We are very happy to know that you're enjoying the amazing sound quality of your WF-1000XM5. Thank you very much for your purchase and for commending Sony! - Romeo
- Pros mentioned:Sound quality
These are worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds the noises cancelation is awesome and the ambient sound is so clear. Im glad i got these when they came out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelM,
You made the right choice! We're glad that you are enjoying the noise canceling function and ambient sound mode of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good highly recommend to anyone looking for new headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, we're happy that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Sony WF-1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid pair of ANC earbuds. Up there with the airpods pro 2 and Bose QC 2/ ultra
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devito,
You've made a great choice! We are truly delighted to know that you are well-pleased with the superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the noise canceling ability is impressive for ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leland, Perfect! We're so happy to hear you like the amazing sound quality and excellent noise cancellation of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing Sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very similar sound profile to the wh-1000mx4 but in an extremely compact form factor perfect for gym use excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierV,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the size and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
