Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Well worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an absolute joy to use, and sound amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi June, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
Just Right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are what I was hoping they would be! Loving them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jani, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding better than the more expensive ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SnQQpy69, fabulous! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
Very Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best all round buds under $400.00 Superior to the new Technics.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AKAudioVibe,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Long term use ruins transparency/ANC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two exchanges (three pairs of XM5 total) I'm hoping to go back and exchange them to get a different brand of earbuds entirely. I don't know what about my daily use case is that does this, but I have repeatedly gotten a loud white noise after a couple months of use that destroys the quality of transparency and ANC. This is NOT the white noise that might typically come from ANC. This is almost like heavy rain, or a loud rumbling coming from one of the buds that completely ruins the listening experience. It appears all the sudden in one fell swoop and then will not go away. While I do truly enjoy the sound quality and user experience, and all the bells and whistles, I cannot accept these long term issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hey JedediahB, thanks for your review!
That sounds odd, if the issue keeps happening even after replacing the headphones many times, that may mean we have a special issue going on here.
We have some steps you might check on the links below:
https://www.sony.com/electronics/support/articles/00273844
https://www.sony.com/electronics/support/articles/00298368
If after checking those steps the issue persist, please email us at socialsupport@am.sony.com with the following details:
Name:
Best buy username:
Model Number:
Issue:
Telephone Number:
So we can provide you personalized assistance.
Our apologies for the issue, we'll do our best to assist you with it.
Thanks for choosing Sony.
Gus
- Pros mentioned:Sound quality
Fantastic Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really reliable with fantastic sound quality. I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaiderA, awesome! We're glad you love the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Noise Canceling Features Didn't Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these. They have a nice premium weight and feel. However, the earbuds did not fit well no matter what tips I used. Additionally, the noise-canceling features that I was looking forward to did not work as expected. I would not recommend these earbuds to others, as I believe there are better options available on the market in the same price range. It's essential to consider other options before investing in this pair of earbuds, as the overall experience can be frustrating and disappointing if the fitment and / or features do not meet your expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pikford,
We are really if our WF-1000XM5 didn't live up to expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Even better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, smaller than previous model, noise cancelling is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsaMEMario,
Great! We're thrilled that you like the sound quality, size, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are amazing! The noise canceling is remarkable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Massive improvements over the 4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller case, better battery life. Big improvements over the 4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardC,
Fantastic! We are very to hear your satisfaction with the smaller design, long-lasting battery life, and superb performance of our WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Terrific
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound is terrific for my phone and steam deck
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewQ, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Ear bud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good buy. I will recommend. The sound is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdekunbiB, We are glad that you like the sound quality of your new Sony wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice earbuds, cancels noise. Music sounds so clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty, we're glad you are enjoying the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good but i will say its easy to lose them and hard to locate them using the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianF,
Thanks for the 5-star rating! We couldn't be happier to hear that you're enjoying the XM5 headphones. We understand how frustrating it can be to misplace them, while the app offers a location feature, it does have limitations depending on the last connection. We'll pass your comment along to the team as we're always working to improve the user experience.
Thanks for choosing Sony.
-Eliab
Sony earbuds.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very adorable noise resistant and water resistant to I love these. and I recommend these to other people. A very good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, Thanks for sharing your review! We're happy to hear that you love your Sony XM5 earbuds and appreciate their cancelling feature, water resistance, and quality. Thank you for recommending and choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Sonys are the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exclenet ear buds, Sony ear buds are the best sounding on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, James! We're thrilled to hear that you are happy with your Sony XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Fit
Sleak design and great sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than previous generation while keeping the great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, SamuelT99!
We are thrilled to hear your satisfaction with the smaller design (compared the previous model) and exceptional sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds and how they sound, they are better than the xm4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roybal509,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound ever, i have all the sony headphones and this is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbelC, Thanks for the 5-star rating! The new WF1000XM5 indeed has amazing sound quality and excellent noise canceling performance. It also features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than satisfied. Clear sound, good noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YlyasC,
Fabulous! We are very happy hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo