Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Started great, didn’t last at all.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds fit good, the noise cancelling was good, then after about 2 weeks, the midrange was gone, audio was tilted to one side, and it seemed like it was a crapshoot whether or not the left bud was going to have any sound at all. Also started getting random static in the left ear. I don’t listen loud at all, but I’m pretty sure one of the drivers is blown
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyZ,
Thank you for the review and we're sorry to hear what happened with your headphones. Update the software of your headphones using the Sony headphones connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product . Totally satisfied with the quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PavanS, Thanks for the positive feedback! We're happy that you are satisfied with your new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Customer service! Great earbuds!!Awesome Sound!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rlionel, Thank you for giving the WF1000XM5 a perfect rating! Good to know you had an amazing customer service experience and we're glad you like the awesome sound quality this unit delivers. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Not noose canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really noise canceling. I have the samsung bud3 and for lesser price i have better quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Mauro,
Thank you for considering Sony products.
We apologize for the inconvenience you are experiencing with the noise canceling feature of your WF-1000XM5 earbuds. We understand your frustration, especially when comparing it to other brands. We strongly recommend following the steps outlined in this article for improving noise canceling performance: https://www.sony.com/electronics/support/articles/00298372. If the issue persists, please contact our dedicated support team for further assistance. You can find all the necessary contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We are committed to resolving this for you.
Best regards,
-Fred
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the previous version and much lighter too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Elio,
Perfect! Thank you for noticing the changes and improvements of our Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds. We're glad that you appreciate the improvements and enjoying the sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Noise Cancelation Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are like no others. They work amazing when it comes to true noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarA,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great work great also sound good look good and are cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC,
Amazing! We're glad that you like the design and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not great for little ears/heads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is super but they don't fit in my ears despite changing tips to 3 different sizes. Easy to drop calls and mess with settings d/t sensors on the body of the headphone which I touch a lot to push them back into my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user358591,
We're sorry to hear that the earbuds aren't fitting well despite trying different ear tips. We understand how frustrating it can be, especially with accidental touch controls. For the best fit and experience, please check these guides:
helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
sony.com/electronics/support/articles/00262839?utm_source
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the earbuds.
We appreciate your feedback and hope to improve your experience!
Sincerely,
Maria
Best brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Favorite brand for all my music hearing. I only buy Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverlynL, we are so happy to hear that you're enjoying the Sony - WF1000XM5! The rich sound quality and noise canceling technology of these earbuds are unbeatable. We thank you for your loyalty, and preference in our Sony products. Regards, -Dominick
- Pros mentioned:Sound quality
Awsome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound and the noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, Johnpxxxxxx! They sure indeed have great sound and excellent noise canceling performance. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Just Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the expense. Noise cancelling is average. Though more comfortable than the XM4's, the 5s were not as comfortable as the Bose Quiet Comfort II (or Ultra). These also kept falling out of my ears.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ans was amazing sound quality prestine!! 10 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PocketbookReviews, Thank you for giving the WF1000XM5 a perfect rating! We're delighted to hear that you like the exceptional noise cancellation and great sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great time for an upgrade. 100% better than the M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Dnice1906! You made the right choice. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are good still getting used to. Sometimes i fee like they might fall out but they havent so far. Only thing i would have preferred soft plastic bud cover the fabric material is a little to thick for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Latnah, we're glad you are enjoying your new earbuds! We appreciate your feedback regarding the earbud tips. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony is killing the game with these earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds destroy airpods Pro 2 and Bows quiet Comfort 2. Sony knocked it out of the park
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Digitaldeath187,
You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best ever noise canceling earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, compact, best noise canceling earbud in the business period.great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonym,
Great! We're glad that you like the size, noise canceling function, and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for 10 months now and I don't recommend. I own a WH-1000XM4 for 6 years now and it's superb. I would have been happy if these performed half as good but they don't. Noise cancelling is almost non existent. Fit doesn't work for me and sound quality is just OK. My 7 years old cheap Samsung earbuds bits these. Disappointed given these are pricy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
We're really sorry to hear that you're not having a great experience with the WF-1000XM5 earbuds. We totally understand how frustrating it can be when something does not fulfill your expectations, especially after enjoying the WH-1000XM4 for so long.
For a better fit, we recommend trying out some of the various ear tips available, as they can make a big difference. Also, It's worth mentioning that you can actually fine-tune the noise cancelling feature through the Sony | Sound Connect app to see if that helps with the performance.
If you still have concerns or need assistance, please don’t hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Sony XM-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling & call quality. This version is a big upgrade from the last series.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigvijayG,
Amazing! We're thrilled that you are enjoying the noise canceling function and call quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Greatly enhanced.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the second set I have purchased and the changes made make them even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethA, Awesome! We're very happy to hear that you're enjoying the improvements in our latest Sony WF1000XM5 headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit
Really nice earbuds
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An upgrade from the xm4 for sure, much smaller so they are not uncomfortable as the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Thank you for the positive review! We're glad you like the more compact design of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam