Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Good noise cancelling if they can fit and stay on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the functionality of the earbuds overall. I have an Android phone, and it works really well with my phone. However, I had to return my earbuds because I have ears that have really huge openings, and the largest ear tip that came with the device was too loose for my ears. This made me force to really shove them deep in my ears to ensure they don't fall off, but in the process the notches for the charging contacts irritate my ears. I felt like if I have to deal with these inconveniences now, I'll have to deal with them for the duration of my ownership of the earbuds, so I had to return it and switch to the Bose earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shubert,
We regret to hear that you were not completely satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app allows you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There the best headphones i bought i love all sony oroducts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, GuadalupeR,
Thanks for the great review and the 5-stars rating! We are very delighted to hear how much you are enjoying your Sony Earbuds! Their amazing Noise Cancelling and Sound quality, really makes the difference!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Not great for little ears/heads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is super but they don't fit in my ears despite changing tips to 3 different sizes. Easy to drop calls and mess with settings d/t sensors on the body of the headphone which I touch a lot to push them back into my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user358591,
We're sorry to hear that the earbuds aren't fitting well despite trying different ear tips. We understand how frustrating it can be, especially with accidental touch controls. For the best fit and experience, please check these guides:
helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
sony.com/electronics/support/articles/00262839?utm_source
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the earbuds.
We appreciate your feedback and hope to improve your experience!
Sincerely,
Maria
Definitely better than Bose!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Bose earbuds 2, but always had connection problems in the gym, Sony has a better connection to my iPhone than the Bose, and also has a ton of options within the app, I’ll stick with Sony from now on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
Thank you for your purchase and we are honored to have customers like you. We're happy to hear that you like your new Sony headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughter and she loves them..
I would recommend this to a friendSound quality, top notch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here are my deal breakers: i bought the previous version last year which was stolen sad moment. And i understand they improve them making them lighter, more compact, etc but, they still fall off just by my ears being moved or something moving it, not stable. Another thing is the inserts why not silicone. A cushion like is very uncomfortable when you sweat, gets wet or gets dirty. It always reminds me i have to clean my ears. Thats not nice. I pay for an experience not a reminder.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoelO,
It is unfortunate to know what happened to your WF-1000XM4, and we are really sorry if the fit and supplied noise isolation earbud tips of our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great quality but terrible for running.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Best I’ve heard. Only complaint is that they rattle in your ears if you’re running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyR,
Thanks for commenting. We are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5. We are sorry if you are experiencing an issue when using them for running. Let's try to isolate and address this problem by following the troubleshooting on this link:
https://www.sony.com/electronics/support/articles/00298368
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Sony ear buds best in class.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound good and work as the should the sound is amazing not as good as ear muff style and the are not very comfortable. However you get used to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donald,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Not worth the cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complicated. Nice 3 soft rubber, small med, and large for ear size, but still fell out very easy. Sound was good but not over the top for price. Returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DonaldI,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you experienced with the WF-1000XM5 earbuds, particularly regarding their tendency to fall out easily and the sound quality issues that prompted your decision to return them. We value your feedback immensely, as it plays a crucial role in our continuous efforts to improve our products. Rest assured, we will share your comments with our dedicated Sony teams for their review as we work diligently to enhance our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound if you have the 4 might wait but theses are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stich,
You made the right choice with the WF-1000XM5! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Not Very Comfortable and Some Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first they seemed okay, but they don’t fit well in my ears and fall out easily. After some use, one side stopped working, so the experience was not great overall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Protector,
Thank you so much for sharing your feedback with us. We're really sorry to hear that your WF-1000XM5 earbuds didn’t fit well and that one side stopped working.
For the fit, we recommend trying the different ear tip sizes included in the box, sometimes a different size can make a big difference in comfort and staying in place.
For the side that stopped working, we’d like to help get this fixed for you. Please reach out to our support team with your product details and we’ll guide you through troubleshooting steps.
Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and bringing this issue to our attention.
Warm regards,
Estefany
One of the best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for over a month and I can say definitively that they are one of the best earbuds I've used. The customization alone makes them ideal for people that like to have different sound settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeuceB,
Awesome! Thank you for sharing your experience and it's nice to know that you are enjoying your WF1000XM5. We're glad that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony! - Marco
Great Store!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very helpful in the store when I was looking to select some new earbuds. More than one associate helped me in my decision and when I made up my mind they took me right to checkout! I highly recommend shopping at this location.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR,
Thanks for commenting! You've made a great choice! We are extremely pleased it suits your needs. We are also glad to know about your satisfaction with the superb service of Best Buy.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Overhyped, buyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Only get decent ANC with larger tips, but those are extremely uncomfortable after 15 min. Poor voice quality on phone calls unless you are in a quiet environment. Software/firmware is terrible. Earbuds tend to connect to phone while still in case, which make answering calls frustrating because you have to manually switch to headset when answering calls same goes for watching media..
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to upgrade from my galaxy buds. Sound quality is great but that's about where the positives end. The noise cancelling causes a popping sound in the left bud whether on ambient sound mode or noise cancelling and apparently this has been an issue with the XM4's and has carried over. You have to go into the app to completely turn this off and then they sound great but don't get to use the noise cancelling, so that has become a useless feature. They also disconnect randomly which isn't an issue I've had with any of my other headphones (galaxy buds, beats, off brand amazon buys) which can be extremely frustrating. Overall I cannot recommend these headphones. I would suggest looking at something else. I'll likely be going back to Samsung after this snafu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, while we are glad that you are enjoying the sound quality, we regret that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the headphones randomly disconnects, please ensure that the headset and the Bluetooth device within 1 m (3.2 ft) from each other. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is an obstacle, such as a part of the body, metal, or a wall, between the antenna of the headset and the playback device. In this case, moving the playback device closer to the antenna of the headset may improve the Bluetooth communications. The antenna of each left or right headset unit is built into the part shown in the dotted line below
If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
We also recommend updating the firmware to latest version which is Version 3.3.1. Please launch the Connect app to check and verify the firmware.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you still experience noise issues from your headphones after following the steps, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Ok not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is terrible on these. They do have good sound but not great. I took these back and got Bose quiet comfort and the low sounds are even clearer but these do sound good. Also the case and ear buds are very small, much better than Bose. HOwever the noise cancelling is so bad I couldn't use them. If noise cancelling isn't big for you they will probably work but the Bose are cheaper and just as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, We’re sorry to hear you did not have a great experience with the Sony WF1000XM5 and they had to be returned. This is definitely not the news that we would like to hear. While we're glad you like the sound quality and compact size of the charging case and the earbuds, we regret to learn that about the noise canceling issue that you've had with these unit. Performing the steps on this link ensures optimal noise canceling experience with these earbuds: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Great sound and noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a Sony WH1000 over the ear headphones, the performance is superb. The fit and finish is spot on the money. Its everything i expected, but sadly I lost it somewhere and i miss it. So i went and got this set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrVang, You've made a fantastic choice! We're so glad you like the great sound quality and exceptional noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Best brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Favorite brand for all my music hearing. I only buy Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverlynL, we are so happy to hear that you're enjoying the Sony - WF1000XM5! The rich sound quality and noise canceling technology of these earbuds are unbeatable. We thank you for your loyalty, and preference in our Sony products. Regards, -Dominick
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I really like the earbuds a lot. good choice
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Happy,
Thank you for choosing Sony!
We're glad you're enjoying the WF-1000XM5 earbuds. Their advanced noise-cancelling technology really makes a difference in noisy environments. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
The best ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever earbuds I've ever seen great all around
I would recommend this to a friendBrand response from SonyListens
Posted .Hello android,
Thank you very much for your kind words. We are very pleased to hear that you are enjoying the WF1000XM5 headphones. It's great to hear that they have made such a positive impression on you. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!
Best regards,
-Fred
