Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass
Bose is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose in ear are better more bass these sound ok Bose us known for flagship ultras will blow these out of the water this Oct 2023
No, I would not recommend this to a friend Bad ear fit with Sony WF1000XM5's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably pretty nice earbuds but neither myself nor my wife could make them fit and seal properly in either L or R ears. We tried all the ear tip sizes included with the buds, but none would achieve a proper seal according to the included test. Fit is of primary importance to us and includes their stability in the ear, wear comfort, and seal (for correct sound isolation/cancelation). If earbuds don't fit, then all their positive attributes fade into the background. Thankfully Best Buy allowed us to return them for full credit. So 5 Stars to them. We have moved on to evaluation of Bose Quite Comfort Ultra Earbuds, also from Best Buy. Evaluation is ongoing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi S22UltraOwner,
Thank you for sharing your experience with us! We’re sorry to hear the fit didn’t meet you and your wife's expectations. We really wished we could turn your opinion around regarding our Sony WF1000XM5.
It is recommended to follow this guide when wearing your Sony WF-1000XM5: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We appreciate you giving our product a try and value your input, as it helps us continue to improve. If you decide to explore our products in the future or need any assistance, please don’t hesitate to reach out to us at socialsupport@am.sony.com.
Thank you once again for your understanding, and we hope you will consider Sony for your future purchases!
Sincerely,
Maria
Not Worth the Price or Hassle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning these earbuds for about 13 months, the left earbud suddenly stopped working (and I have been extremely careful not to damage them in any way). The volume dropped to almost nothing (even at max), switching to ambient sound mode causes static noise, and the usual sound feedback for touch controls disappeared. Noise cancelling still works, but overall the earbud is useless. Since it was just outside the 1-year warranty, Best Buy wouldn’t service it. Sony support redirected me to their third-party repair partner who doesn’t handle out-of-warranty products. After several calls with their partner, I was told it would cost $143.95 to replace just one earbud. At that price, it makes more sense to buy a brand-new pair of Beats or Apple earbuds. For a premium product at this price-point, I expected better long-term reliability and customer support. Based on this experience, I don’t plan to buy Sony audio products again - or any of their other products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your experience and feedback, CO1319—we sincerely understand how disappointing it must be to have your WF-1000XM5 earbuds develop issues just after the warranty period ended, especially after taking great care of them. We realize that premium audio products come with certain expectations for quality and long-term reliability, and your frustration with the cost and availability of out-of-warranty service is understandable.
Regarding replacement and repair: For the WF-1000XM5, repairs or replacements (such as for one side of the earbuds) require both earbuds and the charging case to be sent to an Authorized Service Center, as these components are specifically paired for proper functionality. This means that simply ordering a standalone earbud is not possible, which contributes to the higher service cost. While the replacement fee you mentioned is accurate for out-of-warranty repairs, we recognize this can feel prohibitive compared to buying entirely new products from other brands.
Even though your product is out of warranty, we always want to help as much as we can. Our standard procedure for products outside the warranty period is to direct customers to our authorized service partners who provide paid repair and replacement services. While we don’t currently have a formal goodwill or exception program for narrowly expired warranties for these models, your case illustrates an experience we strive to improve for our customers in the future.
We value your feedback—it will be shared directly with our product and support teams so it can inform future improvements both in reliability and in service options. If you decide you’d like further assistance, or to discuss your case, please let us know so we can review your situation in greater detail to see if there are any additional support avenues available.
Thank you again for your honest feedback and for considering Sony products. Your input is important, and we regret that this experience did not meet your expectations.
Best regards,
Gus
Sony Social Media Team
- Cons mentioned:Touch controls
ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i don’t like all the features. you cant touch (reposition) them without stopping the music or changing the song.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoNEWhere, thanks for choosing and purchasing our product. We understand your feedback regarding the touch sensor of your Sony unit. You can configure the options of touch sensor using the Headphone Connect app. You can follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
My favorites, can’t go wrong
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 4’s which are larger and excellent. The 5’s are a lot smaller and just as excellent. I use the 4’s for mowing the lawn (block out all sounds) and tunes. The 5’s for work and clean places like home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NETGEAR, That's awesome! We're very happy to hear that you're enjoying both your Sony WF1000XM4 and WF1000XM5 and using them for different chores. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sony buds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite earbuds. Sony never lets me down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG, Fantastic! We're very pleased to hear that the Sony WF1000XM5 headphones have lived up to your expectations. Thanks for choosing Sony! -Sam
Change for her.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife love the new Sony pods. I am more a fan of the AirPods but she really likes this style. She had gen 1 AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonS, we're glad you like your new earbuds. Thanks for choosing Sony. ~Earl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest headphones I recommend apple these fall of a lot n gummies have to be replaced often
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback about the WF-1000XM5, JulianP. We're genuinely sorry to hear about your experience with the fit and the need to frequently replace the earbud tips.
We understand that a secure and comfortable fit is essential for truly wireless earbuds. The WF-1000XM5 includes multiple sizes of earbud tips to help you find the best possible fit for your ears. Ensuring the tips are firmly attached and selecting the right size can make a significant difference in both comfort and stability. If the earbuds are falling out often, we recommend:
- Trying all included ear tip sizes to find the one that fits most securely.
- Firmly inserting the tips and making sure they are not loose or tilted.
- Regularly cleaning the earbud tips and ears, as the build-up of dust, moisture, or earwax can affect fit and performance.
Frequent replacement of earbud tips can sometimes be caused by moisture, sweat, or improper cleaning. Cleaning the tips gently with a dry cloth or, if needed, with a diluted neutral detergent and thoroughly drying them can prolong their lifespan. Avoid using solvents like alcohol, as they may damage the material. If you notice the tips wearing out more quickly than expected, please let us know so we can assist you further.
Your comfort and satisfaction are important to us. If after trying these steps you're still experiencing issues, please reach out to our customer support team—there may be additional solutions or tip options we can explore with you.
Thank you again for sharing your thoughts and helping us improve.
Best regards,
Gus
Sony Social Media Team
Good buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and great base. Do not like to stay in ears if you are working out though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricB, Thanks for the positive feedback. We're glad you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
Not better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 has better sound, bass, and noice cancellation. Only bought these because they were on sale and my XM4 battery life doesnt hold through a full workout
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anton, thanks for sharing your honest feedback on the Sony - WF1000XM5! While we understand you preferred the sound and noise cancellation of the WF1000XM4, the WF1000XM5 offer some improvements in fit, weight, and call quality. Also in regards to the sound, remember you can download the Sound Connect App and customize it to your preference, you can select the "Priority on sound quality" mode and use the "equalizer" to get more bass. Here is a link where you can see the different options you have available within the app to get the most out of your new headphones:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Your input is truly valuable and helps us continue refining our products! Thanks for choosing Sony. Regards, -Dominick
ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they seem to be okay, when I compare them to the Google pixel 2. yeah they're just okay. the Google pixel 2 is much better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jhbite, we're sorry to hear that the WF-1000XM5 headphones have not performed as you expected, especially when compared to your other earbuds. We understand it's disappointing when a new product doesn't quite live up to what you're hoping for.
We designed the WF-1000XM5 with advanced noise-canceling technology and premium sound quality in mind, aiming to provide an immersive audio experience. We'd love to learn more about what specifically led to your "just ok" impression. Your feedback is valuable as it helps us understand areas where we can improve. Thanks for considering Sony products! Best regards, -Dominick
- Pros mentioned:Sound quality
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset delivers excellent sound quality for music, but unfortunately, it has poor voice quality for calls. Despite being pricier than the Apple alternative, it lacks volume adjustment from the earplugs. It should suffice for listening to music or watching movies, but I wouldn't recommend it for phone calls or Zoom meetings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieO, thanks for choosing and purchasing our product. We're happy that you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with the voice quality during calls on your Sony unit. When you use the video calling application, open the settings* of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WF-1000XM5 Hands-Free)]**. When the settings of the video calling application cannot be checked or calling connections [Headset (WF-1000XM5 Hands-Free)] cannot be selected, select [Headset (WF-1000XM5 Hands-Free)] on the settings of your computer to make connections. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Fit and Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked these up and tried them for a couple days. The foam tips didnt work for me. Took a long time of adjusting and trying different ear tips, but in the end none of that worked. The right bud sounded like there was a ‘whoosh’ type sound coming from it. Almost like air was blowing over it, but I was in a quiet environment. So probably because of all that, the sound quality was definitely acceptable, but nothing special. Actually thought the airpod pro 2nd generation sounded better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pilotjs152,
We regret to hear that you are not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
You also have the option to adjust the Equalizer/CLEAR BASS setting of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great for being solo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need both headphones in to control music properly so hopefully you don’t need to hear anyone well using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinT, we're glad you are enjoying you new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Sounded ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded just Ok overall was a little more comfortable in ear than other earbuds of its kind and the earbuds lacked bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLENZ470,
Thanks for sharing your review and experience with the headphones. We're glad that you like the comfort of the headphones. Your feedback about the sound quality is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hint: The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably.
You also have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for my wife for xmas. She is very happy.
I would recommend this to a friendSound is ok, the tips are trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is fine, though I have to say the low end is nearly non-existent, truly disappointing. The worst featrue however, the foam tips. I realize they’re required for a proper seal within the ear canal, but they’re near impossible to get in. I’ve tried all sizes, and I cannot get a single one to seal correctly, thereby rendering the noise cancellation practically usesless. Basically wasted just shy of $300 on these, I’m DEFINITELY exchanging them. Bottom line, I personally do not recommend these at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi D0rian211,
We regret to hear that you are not satisfied with the headphones. Sony's commitment to customer satisfaction is our top priority.
For optimum performance, it is recommended to wear both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony Sound Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.
For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Probably the best in ear earbuds ive ever bought
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the foam earcups they come with, ive alwasy struggled to keep ear buds in my ears because they alwasy fell out but these are absolutely perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bates117, perfect! We are truly happy to know that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design. Thank you so much for sharing your great experience with these headphones and for choosing the best brand, Sony! - Romeo
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an upgrade for my fiancée, who has the Sony WF-1000XM3. My fiancée absolutely loves them and uses them all the time. I’ve tried them and I was really impressed. Worth all the money and will be buying another pair for myself in the near future.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Ninja2234! We're glad that you are happy with your new Sony WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good for phone calls it could be better but good price just for listening tablets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fatimacazares, thanks for commenting. We're thrilled to hear about your satisfaction with the reasonable price of your WF1000XM5. We're sorry if its call quality didn't live up to your expectations. Please ensure that the earbuds fit snugly in your ears. If the earbuds do not fit your ears, the phone call quality may decrease. Here are some important factors to consider:
• Make sure that headphones are worn properly.
• Make sure that the earbuds are firmly and completely attached. If you are using the supplied earbuds (EP-NI1010), lightly turn over the earbud tips to make sure that the sound output hole is completely covered by the earbud tip.
• Use the earbud tips that best fit with your ears. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app.
For more details, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00262839
I hope this helps you, and thanks for choosing Sony!
Best regards,
Romeo