Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Quality for the $ Worth the money...better quality than simular products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipD,
Thank you for the 5-star rating! We're happy to hear that you like the quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony - WF1000XM5 True Wireless Noise Cancelling Ea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony noise canceling earbuds are an excellent choice for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM,
Perfect! We're glad that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Horrible bluetooth conncection
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the XF1000XM5 buds for a year, but lately the connection with my Samsung watch and phone is horrible. There is a lot of interference; I practically cannot use the buds on the street and in my gym. I asked Sony to replace the old buds, and got new one. But, I still have a lot of interference even with the new one. I also still have XF1000XM4 and they do not have any connection issues. Very disappointed with XF1000XM5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DenisG, We are truly sorry to hear about your disappointment on the Sony XM5 Wireless earbuds, This is definitely not the experience we wanted you to have.
First, for optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). Here's the link for the firmware update.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Second, please try these steps to resolve the connection issue:
-Check that the headset is turned on.
-Check that the Bluetooth device is turned on and the Bluetooth function is on.
-If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via a Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
-Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
-Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
-If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
-Charge the charging case.
-Set the headset units into the charging case, and close the charging case lid.
(You may be able to resolve some issues by setting the headset units into the charging case.)
-Reset the headset.
-Initialize the headset, and pair the headset and the device again.
You may refer to this links on how to reset and initialize the headset:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/hpc/v1/h_zz/index.html
https://helpguide.sony.net/mdr/2963/v1/en/index.html
Hope this helps and in case you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
-Craig
Works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it is i would say, this would be weird but being deaf from one ear i can hear with this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reypollo,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony EarPods
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy look ear pod. Unit links to Bluetooth immediately
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnR,
Great! We're glad that you like the design and connectivity of the headset. Thank you for choosing Sony!
-Ralph
Almost Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good but the ambient noise feature could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechWolf, thanks for commenting! We are thrilled to know your satisfaction with the superb performance of your WF-1000XM5. We greatly appreciate your input with the ambient sound feature of these headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Cons mentioned:Connectivity
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud rarely connects Doesn’t hold charge very long. Owned less then a year and left one doesn’t work at all and charger lights up but won’t charge anymore. Strongly recommend not to purchase this product. One star is being generous.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ToddM,
We're sorry to hear about the trouble you're experiencing with your Sony WF1000XM5. It must be frustrating dealing with connectivity and charging issues, especially within a year of purchase. We recommend the following steps:
Resetting the headset
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initializing the headset to restore factory settings
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Check if the charging case itself is functional by connecting it to different power sources.
Ensure the earbuds' charging contacts are clean.
The headphones do not charge (WF-1000XM5)
https://www.sony.com/electronics/support/articles/00298367
Your unit comes with a 1-year warranty. If the issue persists after following the steps, you can email us at socialsupport@am.sony.com with the following details.
Best Buy Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards,
-Fred
Sony Community Team
Great Until They Aren't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. It took me a long time to find earbuds that work for me. I am giving it two stars because they stopped working after 13 months....1 month after the warranty was up. Very low sound is coming out of the right ear. And now the left ear won't connect. These headphones are way too expensive to only work for a little over a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikkie, Thank you for your feedback on the WF-1000XM5. We are thrilled to hear that you initially loved the headphones and found them to be a great fit. We apologize for the inconvenience you experienced with the product after 13 months of use.
We understand your frustration with the right earbud producing very low sound and the left earbud not connecting, especially since it occurred just after the warranty period ended.
For the low sound issue in the right ear, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
And for the left ear Bluetooth connection issue, refer to the link below to resolve the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Too small, Too slick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, i passed them off to my daughter who encountered the same problems. Theyre hard to get a hold of and slip out of your fingers all the time. They also tend to fall out of you ears at the wrong moment. Imagine searching the floor of an airliner….lucky it wasnt crushed. The sound quality didnt match my previous Bose and my ears never felt quite sealed in terms of noise cancellation. Overall, i had expected better. Lastly, they become dislodged from their charging posts inside thwir case. Its common to find one with a depleted battery even though theyre seated in their case when you close it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dreadful,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we wanted you to have. We appreciate your feedback with the design of the headphones and we apologize if they didn't fit you well. To keep the headphones from falling out, comfort, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the battery issue, please refer to link below to troubleshoot why the WF-1000XM5 does not charge:
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good sound but the fit is awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These had great sound. Unfortunately they did not fit in my ears and caused great irritation in my right ear. I tried every single little ear tip size and there was no difference in the way they fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
While we are glad to hear your good feedback with the superb sound quality of our WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition, sound just what I wanted to block out noise when exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CPitt,
That's very nice to hear! We're glad that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's complicated but it works great. I switched from Apple AirPod to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starrsa297, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl
Incompetent design choices and don't sound good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has had 5 generations to figure out how to put a mesh filter over their earbud nozzle, instead in typical sony fashion they innovate in a way nobody asked and sell you the solution: we put the mesh on the eartips. Great, but the eartips SUCK. These things slip out of my ears no matter what size im using because Sony didn't design these for human ears. Aftermarket foam tips gave me a better fit and seal, but thats literally an addition to an already steep price tag. Lets talk about where the true problem is, the sound and your lack of options for tuning said sound. I love bass, infact you might say I'm a bass enthusiast, but I HATE the bass on these. Sonys "clear bass" is an audio travesty, an algorithm that "enhances" and blows out the low end just making it muddied, it sounds unnatural and offends my ears. It completely misses out on warmth, lacks in bounce, and offers no depth. Essentialy just makes low end things go thud, incredibly sloppy for a flagship 300 dollar product. "But dont use clear bass" you may say, in which I say if you don't then the bass is flimsy. Absolutely hate this direction on sound tuning, its lazy, the eq options are lackluster at best, and Sony couldn't be bothered to tune them properly out of the box and instead invested in gimmicks on "enhancing" it. Make a good product next time Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mjd74, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. We'd like to turn your opinion around regarding these WF1000XM5 earbuds.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal. For earbud tip issues, it is highly recommended to follow this link:
https://www.sony.com/electronics/support/articles/00262839?utm_source
To improve the bass on your WF1000XM5 earbuds, you can try adjusting the Equalizer settings in the Sony Sound Connect app (Formerly Sony Headphones Connect app). Please follow these links for more details and to improve sound quality:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html?search=equalizer
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Better than airpods pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product much better than apple airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saravanan,
You definitely made the right choice! We're delighted to hear your satisfaction with your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the xm4 and welll those were amazing little to big but these now these fit perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geremias, amazing! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Garbage. Complete and total GARBAGE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a headphone with a high price tag that will absolutely ruin your workouts by cutting out, shutting off, feeding static and needing constant tweaking, then this is the headphone for you. These are COMPLETE GARBAGE. The connection is unstable at best and constantly sounds like the right headphone is cutting out. And none of the “fixes” you will find in the troubleshooting will work. Oh and every time you touch them it triggers some sort of action; pause, noise cancelling changes to ambient…which would be ok if they didn’t constantly fall out. So you are always stuck adjusting them and they screwing around with them bc of some action the “tap” triggered. But if you want to tap them to pause them? Yeah, doesn’t really work. Maddening. I’ve owned these for about 2 months. I replaced an old set of Bose with them. Today I’m going to Beat Buy to try and exchange them. If they refuse it’s 300 wasted. Sony used to be a gold standard. If these are indicative of where they are now it’s sad. Do NOT buy these. Unless you want a headphone to be like a bad relationship that you constantly fight in. Then these are perfect.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Sony's Quality Control is trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio constantly cuts out, if it connects at all. Updated firmware, cleared BT history, and reset devices - audio issues persist. Garbage phones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi modquad, we sincerely apologize for the persistent audio issues you're experiencing with your WF-1000XM5 earbuds, including the constant cutting out and connection difficulties.
To assist you in troubleshooting the issue further, consider the following tips: First, check for any potential interference from other wireless devices, such as Wi-Fi routers, microwaves, or other Bluetooth devices, as they can disrupt the WF-1000XM5's connection; testing your headphones in a different environment may help identify if the problem persists. Additionally, if you have access to another smartphone, tablet or computer, try connecting your WF-1000XM5 to that device to determine whether the issue lies with the headphones or the original device you were using.
If these steps do not resolve the issue, we strongly recommend reaching out to our technical support team. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
- Cons mentioned:App
not good for the iphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for the iphone the app that goes with it just doesn’t cut it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Misterc,
Thank you for your feedback regarding the WF-1000XM5 headphones. We're sorry to hear that you're encountering issues with the app on your iPhone. The Sony | Sound Connect app (formerly known as Sony | Headphones Connect) is designed to enhance your experience by allowing you to easily connect your Bluetooth headphones to your smartphone and customize your audio settings. Features include Ambient Sound Control, surround effect customization, and an equalizer function.
To ensure smooth functionality, we recommend checking that you have the latest version of the app installed and that your iPhone's software is also up to date. If the issue persists or if you require further information or technical support, please feel free to reach out to us at socialsupport@am.sony.com. To assist you more effectively, kindly provide the following details:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
No need to title this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous fantastic fabulous wonderful fabulous amazing great….
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Patrick! Fantastic! We are truly happy to learn about your satisfaction with the amazing quality & performance of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Cons mentioned:App
Bad ear fit. Overcomplicated.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t stay in my ear and the app was robust but over complicated. Went with AirPod pro 2.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottA,
Thank you for the review. We're glad to hear that you like the build design of the headphones.Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilizing extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody. New Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including a new extra small version so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David