Customer Ratings & Reviews

Hi AryabrataV, we're truly sorry to hear that the WF-1000XM5 earbuds didn't provide the comfort you expected, especially compared to your LinkBuds S. We understand that comfort is incredibly important, particularly for extended listening.

Since you found the WF-1000XM5 to be too large, we'd like to recommend exploring our other earbud options that prioritize a more compact and ergonomic design. If you prefer an in-ear style but with a smaller footprint than the WF-1000XM5, the WF-C700N are a great option known for their lightweight and snug fit.
We appreciate your feedback and it helps us improve our products.

Thank you for being a valued Sony customer and for your feedback.
Sincerely,
Estefany

Hi Techie3694, we're glad you like the sound quality of our product. We're sorry to hear that you have issues with your Sony unit. You only need to use the Headphones Connect app to get the best experience out of this unit. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=headphones

Please check this link when wearing the unit:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing%20

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Realist, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. We'd like to turn your opinion around regarding the WF1000XM5.

We appreciate your feedback regarding the 360 Reality Audio (spatial) and the case of the WF1000XM5. You can optimize apps for 360 Reality Audio by following this link:

https://www.sony.com/electronics/support/articles/00233342?utm_source=glean

For more information regarding the 360 Reality Audio, please check this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360

If the noise canceling effects are not sufficient, please follow this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

That's wonderful, Robbe! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Nammmmmm,

You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Raloe213,

You made the right choice with the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi WilliamB,

You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi DavidM, thank you for your feedback and for giving the WF-1000XM5 earbuds a try, even when you have a preference for the Jabra Elite 10. We understand that finding the right earbuds is a very personal choice, and we appreciate your honest comparison.

The WF-1000XM5 are designed to deliver high-quality sound, industry-leading noise cancellation, and enhanced comfort, following in the footsteps of the popular XM4s. According to Sony product literature and user discussions, key strengths of the WF-1000XM5 include improvements in noise cancellation performance, sound quality, and touch control customization over previous models. Many users have recognized the commitment to continuous improvement, comfort, and user experience with each new generation of Sony earbuds.

Regarding product continuity, Sony aims to provide ongoing support and updates for our devices. While some brands may frequently cycle through product lines, Sony works to build lasting value, including robust after-sales service and a global support network, so that customers can rely on their devices for years to come.

We recognize and respect that preferences for sound tuning, controls, or fit may vary by user and brand. If you have specific feedback or features you would like to see improved, please let us know. Your input is valuable in helping us develop products that better meet the needs of all users.

Thanks again for considering Sony headphones.

Best regards,
Gus
Sony Social Media Team

Hi JacobB,

Thanks for sharing your thoughts on the WF1000XM5. We're certainly sorry to hear that your experience with them wasn't what you'd hoped for, and we truly appreciate you taking the time to provide such valuable feedback. Rest assured, your comments are being shared directly with our dedicated Sony team as we're always looking for ways to refine and enhance our products.

Thank you for considering Sony products, we hope you have a nice day.
-DiegoV

Hi Jira,

Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you love the features of your new Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

-David

Hi RobinR,

Thank you for your honest review. We are sorry to hear that the WF-1000XM5 did not meet all of your expectations. We'd love to make sure that you are getting the best experience out of your wireless earbuds.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Moose98,

We're truly sorry to hear you are having issues with the WF1000XM5 earbuds, that's definitely not the experience we want you to have. We'd love to help.

To address both conditions, firstly, reset the earbuds by following the instructions in the link below: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html

If the issue persists, perform a factory reset by following the instructions in the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

We hope you find the information helpful! Thanks for choosing Sony.
-Aldair

Hi G403, Thanks for the 5-star rating. We're happy that you are enjoying your new Song Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig

Hi MMMM,

We are really sorry if our WF-1000XM5 didn't fit you well and that it had to be returned. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Your feedback matters to us as it helps us improve our products. We are sorry for the inconvenience, and we hope that you'll consider Sony again in your future purchase.

Sincerely,

Romeo

Hi Ashish,

We're glad that you like the sound quality of the WF1000XM5. It's unfortunate that you are having issues with the left earbud. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Austinjsr, we're sorry to hear about what happened on your previous Sony unit and that you had an issue with your new one. If the noise canceling effects are not sufficient, it is recommended to isolate the issue by following this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

We hope you consider Sony again. ~Earl

Hi Dean,

We appreciate the positive feedback.Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the luxury experience of the Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

-David

Hi Disneyguy, We apologize for the issues you have experienced with the WF1000XM5. If the connection is unstable, such as when producing only intermittent or crackling sound, select “Priority on stable connection” using the “Sony | Headphones Connect” app. For more details, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi KarenX,

We regret to hear that you were not satisfied with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). It is also recommended to wear both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony Sound Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi JonathanH,

You made the right choice with the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph