Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10101602
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Best Earbuds yet
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research, I bought these for my wife for Christmas 2024 and she loves them. They stay in her ears unlike several other brands that would not, even after changing the ear tips sizes. She loves the sound and the battery life. My ear buds just started to malfunction so I'm going to get a pair of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Scotte! We are so pleased to hear that your wife loves her new WF-1000XM5 earbuds and that they are a perfect fit for her. It's truly wonderful to know that she's enjoying the sound and impressive battery life, as we designed these earbuds to provide a premium and comfortable listening experience.
We're even more excited to hear that you're planning to get a pair for yourself! Thank you for trusting Sony, and we hope you love them just as much.
Best regards,
Gus Sony Social Media Team
Good but not Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT LOUD ENOUGH FOR $300 I returned Samsung's Buds2 Pro for Sony's XM5 and everything about the XM5 is superior (in my opinion) to most other earbuds, but I wasn't impressed enough for the price and returned them. The sound quality is really good but not great. The fit is good but they're still kind of bulky so not great. ANC is great as far as earbuds go & I thought the Ambient Mode was awesome since I never had a device with that feature (I don't think). Touch controls are best of any earbuds I've used because they usually work the first attempt and don't accidently activate that I can remember. These are great earbuds and are some of the best if not the best on the market, but I am a man of humble means and for the price I wasn't WOW'd enough to keep them. Might repurchase them refurbished in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethM, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to follow this link when dealing with low sound level:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html?search=low%20sound
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. We hope you consider Sony again. ~Earl
Love love love em.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a smoking’ pair of buds. Right out of the box they are easy to connect and sound excellent. I got them as an extra pair of buds so I don’t use my Technics all day and they are ready when I need them for sleeping. The Sonys sound amazing. Great battery life and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for that fantastic review, BobR! We are delighted to hear you consider the WF-1000XM5 a "smoking'" pair of buds.
It is wonderful to know that they were easy to connect right out of the box and that you're enjoying their amazing sound quality. We designed them to be comfortable and to have a great battery life, so it's truly rewarding to know they are a perfect extra pair for your needs, especially for sleeping.
Thank you so much for choosing Sony for your daily routine. We hope you continue to enjoy your listening sessions!
Best regards,
Gus, Sony Social Media Team
Sound is amazing!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing!! The noise canceling and quality of sound are superb!! I had the previous generation before these and they can't compare. I love how they made them more comfortable as they don't hurt after wearing them like the previous ones. Battery life is also extremely good. A must buy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GEECODE864, Awesome! We are glad to hear that you are enjoying the sound quality of your new WF-1000XM5 headphones! Thank you for choosing Sony! -Carl
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For starters very great update Sony from their previous version, the overall case is slimmer and the look and finish on the earbuds are well executed, the app easy to navigate the only negative I would give the app is the amount of time it take to do their updates I believe they can do better on time when those updates come out, I purchased these Sony earbuds so I can do my everyday calls and for my airline travels they are very comfortable can wear easily on a 6hr flight, the noise cancellation is great I like it in the previous model and as well on these new ones compared to Apples or Bose, my sound quality on calls is crisp and clear both ways no complaints from the people I call. Lots of customizable features on the app, and can’t go wrong with the extra charges you get out of the case, I would recommend to anyone’s looking for a great set of earbuds, and also can’t forget the last Con price price it be nicer if they were in the 250 or lower price but then again you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
The Best in ear headphones out!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones! Fits perfectly in my ear. Sounds like over the ear headphones. Noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, JonG!
We’re so glad the WF-1000XM5 are the best in-ear headphones you've used. It’s great to hear they fit perfectly and provide that "over-ear" sound quality along with excellent noise cancellation.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Love these . Loyal xm series customer for years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very amazing sound, very immersive with low bass, the highs are crisp, and the mids do not disappoint. I had the xm4s for years and multiple pairs. I originally thought they couldn’t upgrade much sound wise but man, I was wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraydenP!
Thank you for sharing your thoughts! It is fantastic to know you’re enjoying the sound quality of the WF-1000XM5.
These earbuds feature advanced noise cancellation, clear and detailed audio and a lightweight, comfortable design for long listening sessions.
We appreciate you choosing Sony!
Best regards,
Estefany
Sound quality and connection issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent but only thing is that the automatic switching of devices can be overwhelming. Headphone app to modify the settings of the earphone is terrible, sometimes the headphone app selects your PC/laptop as default even if we try switching to mobile it would automatically force switch to laptop and it is irritating. The app is terrible so much so that any fine morning you go out and connect your earphones it will just simply won't work. My best advice is don't install the app and use it manually or switch between devices manually because trust me you are going to get mental peace. The sound is of excellent quality and bass, treble and voices are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krishna,
Thank you for your time writing this review. While we are glad you like the sound quality, bass, treble and clear voice of your WF1000XM5, we're sorry to hear some issues that you are experiencing with automatic switching of devices and the Sony Headphone|Connect app. Allow us to help and do the best possible for you.
For optimum performance, ensure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
To know more about the Multipoint connection, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?utm_source=glean
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best Noise-Cancelling Earbuds Out There
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and top-tier noise cancellation! These earbuds deliver exceptional audio quality with deep bass and clear highs. The noise cancellation is easily among the best I’ve experienced — perfect for commuting or working in noisy environments. They’re comfortable for long wear and the battery life is solid. A bit pricey, but worth it for premium performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManvimeharN,
Thank you for choosing Sony!
We're excited to hear you’re enjoying the exceptional sound quality, powerful noise cancellation, and comfortable fit of the WF1000XM5. It’s great to know they’re making a difference during your commute and work in busy environments. At Sony, we strive to deliver premium products that enhance your listening experience, and positive feedback like yours motivates us to continue innovating. We appreciate your support and trust in Sony.
Best regards,
-Fred
Quality feel fit and finish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice, as would be expected from Sony. They are noticeable in the ear but not in a way that is uncomfortable. Sound quality is top notch. I havent used them for recording video yet or taking calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyT, Thank you for your comment! We are thrilled to learn that you are pleased with the exceptional sound quality and the comfortable design of your WF1000XM5. We truly appreciate your perfect five-star review and your choice to go with Sony! - Romeo
Great XM4 replacements.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and coming from the well loved XM4 which had the left ear battery drain issues, this was a great alternative. Now I'm not a fan of the glossy finish compared to the Matte of the xm4 but it is what it is. sound quality is better but for some reason drops on the left ear on ,y Z fold 7 so could be a bad model or something. but beyond that the noise cancellation is top tier for earbuds. If you take Mass transit all you will hear is your music. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Rnbestbuy!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds have been a great alternative to the previous generation and that you are enjoying the substantial upgrade in sound quality. It's rewarding to know you feel the noise cancellation is top tier—we designed these earbuds specifically to create that silent pocket, so your comment about taking mass transit is a great validation of our engineering effort!
We appreciate your valuable feedback on the aesthetic shift to the glossy finish—noting your preference for the XM4's matte look has been shared with our design team—and we take the reported intermittent drop-out on the left earbud with your Z Fold 7 seriously; to help resolve this connection issue, which may be a device interaction or an anomaly, we recommend checking the Adaptive Sound Control (ASC) setting and ensuring the earbuds' firmware is fully updated via the Sony Headphones Connect app, otherwise, please reach out to our support team directly.
Thank you again for choosing the WF-1000XM5 to be your audio companion.
Best regards, Gus, Sony Social Media Team
Bulky, but otherwise is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are a little bulky in my ear, and I sometimes feel like they're slipping out, no matter which tip size I use. Sound quality is top-notch, and the battery life is on par with what is advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Will!
We are happy to hear that the top-notch sound quality and battery life are hitting the mark for you! Regarding the fit, the WF-1000XM5 earbuds use unique foam tips designed to expand for a secure seal. A quick tip: try gently compressing the foam with your fingers before inserting them, then give the earbud a slight twist as you pull up on the top of your ear. This often helps them sit deeper and stay put.
You can also use the “Determine Optimal Earbud Tips” test in our Sony | Sound Connect app to ensure you’re getting the best possible seal for your ear shape!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great earbuds, but try to get on sale.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Time will tell in terms of long term usage but the sound quality is very strong. Needs a little tweaking out of the box but it is pretty minimal tweaking needed. The ANC is great, and so is the comfort and fit. My 2 biggest critiques are that they made the earbuds and the case so tiny that they can be a pain to handle and take out of the case. They are slippery and small so you also end up hitting the touch controls all the time. And the ear tips that come with the buds are not great in terms of having a wide range of fits. I had to buy an aftermarket set to get a good fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyW, thank you for your detailed review! It is most rewarding to hear that you're enjoying the strong sound quality, excellent noise cancellation and overall comfort of the Sony - WF1000XM5.
We understand your concerns about the compact size of the earbuds and case. While we designed them to be more discreet and lightweight for daily use, we know that handling can be tricky. You feedback on this and the ear tips is also appreciated, finding the right fit is essential, and we're glad you found a solution that works for you.
We truly value your insights and will be sharing your comments with our team as we continue to refine our products. Thanks again for choosing Sony!
Regards,
Dominick
The best earbuds I have owned
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these off of a recommendation, and I'm glad i did. Audio quality is great, theyre light, i had to switch the size on the rubber tips so they fit better, and they do stick out kinda far so probably not for laying on or in. But connectivity is simple, audio was customizable, and overall definitel like a 9/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your positive experience with the WF-1000XM5, WHelmick! We're thrilled to hear you’re enjoying the great audio quality and lightweight design. It’s fantastic to know that switching the earbud tip size helped with fit—these included options are designed so everyone can find what’s most comfortable for them. We also appreciate your feedback about how the earbuds fit while lying down, as it helps us continue to improve our products.
We're glad you found the connectivity simple and enjoyed customizing your audio experience. Your 9/10 rating truly means a lot to us. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great sound but with faults
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great generally and are comfy but I’ve had issues with one or the other buds not charging fully. Thankfully it seems a software update has fixed it. The app is awful and the tips get so dirty easily even with clean ears. I think for the price, I’d buy something else. I’ve had better overall experience with AirPods Pro than these ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krystal, Thanks for the feedback. We're sorry to hear about the issue regarding the charging, but we're glad that the firmware update fixed it. We also apologize if you're not fond of the app. Rest assure this will be looked into for improvements. Regards and thanks for choosing Sony. -Craig
I never leave the house without these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very buggy out of the box but after a (lengthy) update they work perfectly. Excellent sound quality, unbeatable noise cancellation. Many features (that i dont use) but are available for those that want them. They have withstood much abuse and very rarely do they give me connectivity issues. Battery life is insane. They last an 8 hour work day with noise cancellation enabled. I cant complain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewG,
It brings us great satisfaction to hear that your WF-1000XM5 earbuds are performing perfectly for you and standing up to the rigors of your workday!
We are glad that the firmware update resolved the initial bugs, allowing you to enjoy the unbeatable noise cancellation and excellent sound quality. It is also fantastic to hear that the insane battery life easily carries you through an 8-hour shift with noise cancellation enabled, providing the reliability you require for long-term use.
Thank you for trusting Sony.
Regards,
Dominick
Sound isolation gym partner
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise isolation sony is my favorite gym headphones easy to use fast charging each full charging last me almost 15 gym training days i will definitely recommend anyone to get sony headphones my number one that i ever used im usually have play with the addressing training.And this headphones doesn't move or drop off my ears exlent perfect and the sound is amazing definitely better than outher brands i hade multiple brands spend lots of money but finally i find my gym partner sony headphones this is my 3rd pair that i bought for my son and my wife .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Safarter, Thank you very much for taking the time to provide such a fantastic and detailed review of your new WF-1000XM5 Truly Wireless Noise Canceling Earbuds. We are absolutely delighted to hear that you are enjoying all of the various improvements and enhancements we have made to these earbuds. It’s wonderful to know that they are not only meeting your expectations but also playing a significant role in helping you maintain your fitness routine while you are at the gym. Your feedback is incredibly valuable to us, and it’s great to see that our efforts to enhance the user experience are making a positive impact on your workouts. Your feedback, support, and loyalty are the driving forces behind our commitment to quality and innovation. It's customers like you that motivate us to maintain our high standards. Thank you for choosing Sony! -Jess
Perfect earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After years of using Airpod Pros and not being all that impressed, I recently bought these Sony earbuds. What a huge difference! Sound quality is way better. They fit my ears better and are more comfortable. Great battery life. They also have a lot more sound customization than are offered on the Airpods. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review of the Sony WF-1000XM5, WilliamS. We are delighted to hear that they have exceeded your expectations after using other earbuds. The WF-1000XM5 offers superior sound quality, a comfortable fit, great battery life, and extensive sound customization options, making them an excellent choice compared to other earbuds on the market.
Your feedback is valuable to us, and we appreciate your recommendation. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team.
Thanks for choosing Sony!
Gus
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for about a month and a half now, and they are some of the best sounding true wireless earbuds I've heard yet! Even comparing them to some of my wired IEMs, these have great bass response and crystal clear highs, I don't find myself looking for more of either with these. Definitely worth the money if you listen to HiFi music but don't want a wired connection!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanG!
We are so happy to hear that your WF-1000XM5 earbuds are holding their own against your wired IEMs! It’s wonderful to know that the bass response and clarity are hitting the mark for your HiFi tracks. We designed these with our new Dynamic Driver X to deliver that level of detail, so we're glad it’s making a difference in your listening experience.
Thank you for choosing Sony and for the high recommendation!
Best regards,
Gus, Sony Social Media Team
Over all sound and comfortability
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good, could have stronger bass. The way it fits is really good doesn't fall out the ANC is super good, and it doesn't make your ear super itchy after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AlonsoP,
Thanks for the review! We appreciate the comments and we can really take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality and the rest of features!
Thanks for choosing Sony, have an amazing day!
-DiegoV