Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10101602
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Work well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little large but sounds quality and fit is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElijahL, thanks for sharing your thoughts on the Sony - WF1000XM5! We're glad to hear you're enjoying the great sound quality with premium noise cancellation and comfortable fit of these earbuds. We also appreciate your comment about the size, as it helps improve future versions of the product. Thanks for choosing Sony! Regards, -Dominick
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big fan of listening to music 99% of the time. So when it comes to earbuds I like to buy something comfy and will last a long while. Before buying these I had the XM4s. I'd say they are pretty much the same, though I enjoyed that the last pare (the XM4) was a bit bigger and would stick in my ear better. These are alright, do the job I'd say. I can't tell the difference between these and the XM4, so whichever pair should be okay. Other than that the noise cancellation is amazing and great to use for workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlezzaG,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the comfort, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony keeps at it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the WF-XM4s, WH-XM4s, Link buds and Link buds S, these are really amazing earbuds. They fit like a glove in my ears and they arent obnoxious like the WF-XM4s with them being so giant and having to squeeze the rubber tip to ensure they fit well in your ear. Theyre so lightweight i forget theyre in my ear along with the active passthrough settings you can have on them i can hear everything as clear as day. Really love these earbuds and they have become my daily drivers when connected to my Sony Xperia 1 IV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC,
Perfect! We're glad that you are enjoying the fit, size, weight, and ambient sound mode of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
First time, eveytime.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go back to that day you first listened to your favorite song or album. This pair of headphones does exactly that. Ive got the over the ear 1000XM4 headphones and they are also fantastic. But the main reason I got these were for one reason. The over the ear headphones hurt my head. Im an artist and can spend 4-16+ hours drawing and my thick hair is being squished when I wear these, or if I want to wear my blue light glasses the XM4 can cause unnecessary pressure on the side of my head. These in the ear headphones are BEAUTIFUL! They can cancel out the noise so well even in a car! The battery life may not be as long compared to the XM4’s battery life, but it’s nice having both so it doesn’t make a difference to me. My only con, they are sensitive to tough to the point it’s annoying. Like if I’m drawing and rest my face on my left hand I’ll accidentally activate a different noise mode, or if use my right hand to move my hair out or the way, I’ll barely touch the right headphone and pause the music. It can get really annoying but you can also customize this in the Sony app and turn most of these features off. Another con, it is weird not knowing how exactly these headphones are supposed to fit in your ear, had to look at the video provided in the description to see how they are in peoples ear. Regardless 5 stars and a must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamayoAnimation,
Thanks for commenting! We are thrilled to hear your satisfaction with the amazing performance of your WH-1000XM4 and WF-1000XM5. We are sorry if your WH-1000XM4 didn't fit you well. Also, we greatly appreciate your feedback with the sensitivity of the touch sensor and design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
Great product by Sony, possible the best currently
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you find a good and snug fit with the eartips, the noice cancelling features really are visible. I use mine at the gym, and it makes a great job in blocking all noise that would bother me while having a great sound quality. You can clearly hear the basses and distinct instruments with these earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoE,
Awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and have a great day!
-David
Given as a gift - Great Feedback!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my daughter and daughter-in-law for Christmas this year after purchasing and returning a competitor's brand that they had chosen first. The competitor brand was described as "terrible" and these were chosen. The very first thing I was told was "these are the bomb and the sound is amazing. They are so comfortable." Sounds like a WIN in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, AngelMom!
We are thrilled to hear that you find our WF-1000XM5 perfect as a Christmas present. Also, we are glad that you are satisfied with its amazing sound quality and very comfortable fit design.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great buy, Features seal the deal
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the original xm3 earbuds, the noise cancelling is great and the improvements from previous gens with battery life are game-changing. The app allows connection to 2 devices at a time, so while at home i can connect to my PC and Phone which makes using them for my PC and switching to phone during a phone call very seamless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HamletF,
Nice upgrade! We're glad that you are pleased with the noise canceling capability of your new WF1000XM5 and its other improvements. It's nice to know that you were able to connect it to 2 devices without any issues. You can now enjoy your favorite music and talk to your love ones with superb audio and voice quality in one. Thank you for choosing Sony! - Marco
Good but a little overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound very good, have good volume, Good battery. And I love that they can be paired with more than 1 device seamlessly switch between devices. Cant really say they are worth the price though and which is why i docked a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebra, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
Best TWS earpods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WF-1000XM5 earbuds and they’re a game-changer. They fit perfectly, staying put through my gym sessions, and the sound quality is unmatched. Plus, they’re so compact, I just pop them in my pocket when I’m done. No need to stay within the Apple ecosystem; these are the best TWS earbuds out there. Period.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Jiacheng Great! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Fairly good earbuds minus the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had a different pair of wireless Sony earbuds that had a wire connecting them together. I needed something that provided a true wireless fit. These are working great so far for what I needed. Unfortunately I do believe them to be a little pricey still.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback and for choosing the Sony WF-1000XM5 earbuds, BestBuyPurchaser. We're glad to hear that the true wireless design is meeting your needs and that you’re enjoying the fit and performance compared to your previous model with a connecting wire.
We understand your thoughts regarding the price. The WF-1000XM5 earbuds are designed with advanced noise cancellation technology, improved sound quality, and a more comfortable fit, aiming to provide a premium listening experience. They also feature adaptive sound control, long battery life, and high-quality call performance. We constantly strive to offer products that deliver long-term value and enhanced features to our customers.
Your feedback on pricing is important to us, and we will share your comments with our team. Thank you again for your review and for being part of the Sony community.
Best regards,
Gus
Sony Social Media Team
To good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good to use, nice sound , nice quality, when I put in ear so comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RajkumarM,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality, comfortable and modern design and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
Best choice available
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. I also have the over-the-ear variant. Both are excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonL,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent sound quality and noise cancelling of the WF-1000XM5 earbuds, as well as the over-the-ear variant. It’s wonderful to know that both products are enhancing your audio experience. Your support means a lot to us, and we look forward to continuing to provide you with outstanding technology.
Best regards,
-Fred
Awesome Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise canceling is decent but the sound quality is top notch for earbuds. Highly recommend over airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayden,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the top-notch sound quality of the WF1000XM5 earbuds and find the noise canceling feature effective. Your recommendation means a great deal to us, and we’re glad these earbuds are enhancing your listening experience.
Best regards,
-Fred
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot lighter than the last model and last just as long with great noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JawauneJ,
Great! We're glad that you like the weight, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Amazing sound and EQ, but….
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the airpod pros 2 for quite a while and wanted to make a switch. The xm5 are so much better in the sound quality and the EQ options are amazing. The built in EQ finder worked beautifully. The problems I have are mainly with the touch controls. I can’t adjust the earbuds physcially in my ear without accidentally touching the pause or noise cancelling modes. And why do I have to press the touch control button 4 times to change the volume up and down? Why isn’t there a swipe command to change it? Also the transparency on the airpods are just miles ahead of any other earbud I’ve tried and the ANC seems about the same to the AirPods. If these go on sale it could be worth it but I still think the Airpods pro 2 which regularly drop to $199 are much more worth it if you care more about the transparency and touch controls over the better sound quality. I feel most people wont be able to notice the difference though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jaden,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and equalizer function of the headphones. Your feedback about the touch controls and ambient sound mode is greatly appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
You can also change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via a Bluetooth connection. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Use your index finger when tapping the center of the touch sensor.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great, comfortable to wear, stay in place..
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, MP12! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
95% perfect (i rarely write/give reviews)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundwise = MAJOR Improvement over last generation (wf1000xm4). Usa for africa "We are the world" comparison is 5x better clarity _____ touch Controls are too sensitive/responsive. FAST/quick reaction times _____ i dislike finish, prefer a matte finish, gloss makes it look cheaper. Also more slippery due to smaller size profile with glossiness .i foresee many people misplacing pieces (be wary not to lose)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 123456,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
not as good as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is good but the noise cancelling keeps turning itself off. i have to go to app to turn it back on. it stays for a while then goes off again. it is set to auto in the app but there is no way to turn auto off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LanceL,
Thank you for your feedback regarding the WF-1000XM5. We are glad to hear you are enjoying the sound quality, but we certainly understand how frustrating it is when the noise canceling doesn't stay active. This behavior is often linked to settings designed to adapt to your environment, and we would like to help you resolve this so you can enjoy uninterrupted noise cancellation.
To address this, please start by opening the Sony Sound Connect app and turning off the Adaptive Sound Control feature. This setting automatically adjusts your noise canceling based on your movement or location, which is likely what is causing the mode to switch without your manual input. If adjusting that setting does not resolve the behavior, please follow these troubleshooting steps in order:
1. Reset the headset to clear temporary internal errors by following the instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Perform a full factory reset. This will restore the settings to their original state and delete any software glitch that may be affecting the noise cancellation stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
3. If after these troubleshooting steps the issue persists, our best recommendation is to contact our technical support team directly through the following link so we can look into further options for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
Solid Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is superb, the only issue if any that I've noticed are the eartips which hurt my ears after a couple hours. Switching the eartips fixes that so besides that their perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRunesmen,
Thanks for the fantastic review! We're thrilled to hear you're enjoying the WF-1000XM5 earbuds' superb sound quality!
We appreciate you sharing your experience with the eartips. Finding the perfect fit is key to comfort, and we're so glad that you were able to resolve the issue by switching them out—the earbuds come with a variety of sizes precisely so every user can find a secure and comfortable fit for their ears.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Clear sound. Lightweight stays in ears. Great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieF, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl