Customer Ratings & Reviews

Hi Tyler, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality and very comfortable fit design of your WF1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hello Cudeech,

Thank you for choosing Sony.

It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.

To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.

You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.

If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for your patience and understanding.

Best regards,
-Fred

Thank you so much for your wonderful feedback on the WF-1000XM5, AnthonyM! We're thrilled to hear that you're enjoying the exceptional sound quality and bass, and that our earbuds have become your top choice for everyday use. Your recommendation means a lot to us. If you ever have any questions or need tips to get the most out of your WF-1000XM5, please feel free to reach out. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi RicardoR, awesome! We're glad you like the sound quality and comfort of your new earbuds! Thanks for choosing Sony. ~Earl

Hi MaxG, Awesome! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl

Hi Mordakye, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi Will, Perfect! We're thrilled to hear you like the great fit, amazing sound quality, and top notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hello EdwinR,

Thank you for choosing Sony!

It brings us great joy to hear that the WF-1000XM5 earbuds stand out as the best-sounding headphones you've owned over the years. Your appreciation inspires us to continue delivering exceptional audio experiences that truly resonate with our customers.

Best regards,
-Fred

Hi RoyW, Fantastic! We're very happy to hear that you like the great sound quality, top notch noise cancellation, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

That's great to hear, PeteW! We're happy that you are impressed with the noise canceling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig

Hi PSRI,

We're delighted to hear you find the WF-1000XM5 a great product, especially highlighting its bass and noise reduction capabilities! We engineered these earbuds to deliver exceptional sound quality with powerful noise cancellation across the entire frequency spectrum, and it's great to know you're experiencing that benefit.

Thanks for choosing Sony, have a great day!
DiegoV

Hi UchennaC,

Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!

-David

Thanks for commenting, Markulas!

We are truly happy to hear your satisfaction with the exceptional sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. We greatly appreciate your recommendation!

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Jenny, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation earbud headphones. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for giving the product a perfect rating and for trusting Sony! -Jess

Hi Hurricane,

You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi, Tdnb,

Thanks for the review and for letting us know your concerns about the Earbuds. It really matters to us, as Sony always strives to deliver the best quality products. We can definitely take in consideration the details provided, and pass the feedback to the appropriate department.

Thank you for choosing Sony, have a nice day!
-DiegoV

Thank you so much for sharing your feedback,AngelinaG! We're thrilled to hear that you and your daughter are loving the WF-1000XM5 earbuds and that the sound quality has made such a positive impression. Delivering amazing sound and a premium listening experience is exactly what we strive for with the XM5 series. If you ever want to customize your listening even further, features like the Sony | Headphones Connect app can help optimize fit and sound quality.

Thanks again for choosing Sony—enjoy every moment of your music!

Best regards,
Gus
Sony Social Media Team

Hi Stev, we're glad you like the sound quality and battery of your new earbuds! Thanks for choosing Sony! Enjoy! ~Earl

Hi SpicyChorizo, we're glad you are enjoying your new earbuds. We're sorry to hear that you have an issue with the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi OlubunmiE, Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the great noise cancellation, exceptional sound quality, and long-lasting battery life of the unit. It's wonderful to know your investment is worth it. Thank you for choosing Sony! -Jess