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Customer Ratings & Reviews

$328.00

Customer reviews

Rating 4.3 out of 5 stars with 2313 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 2,313 reviews
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, worth the money! Cancels noise perfectly just make sure you pick the right ear rubber thing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rockingkitties,

      Fantastic! We are very happy to hear your satisfaction with the amazing performance and reasonable price of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earbuds I have ever worn. Tried about 10 different pair and these hands down are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DukeTV,

      You've definitely made a great choice! We are extremely pleased to know that it perfectly suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great All around

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Canceling ✔️ Great Sony Sound ✔️ Super Awesome Eartips ✔️ and to top it off a Great app that actually works

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryceC, Thank you for the wonderful review! We're very pleased to hear you appreciate the excellent noise cancellation, great sound quality, super awesome and comfortable eartips, and great and reliable app of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    New best of the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Bose user for the last few editions. This by far performs better than the competition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GordonT, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Kicking back and relaxing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They a little pricey for what i use them for but over all a good set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best earbuds ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and crisp sound, noise canceling is superb best quality ive ever had from earbuds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ap85,

      That's great! We're glad to hear that you like the clear sound and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Unfortunately uncomfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality and amazing NC. However, they are quite uncomfortable. Its no dofferent than the mx4. If youre going tonmake a product for the passes, switch to a material that is plyable and an earbud shape that can conform to most ears. The bose qc 2 are amazingly comfortable. But their connectivity is atrocious.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great highly recommend them would buy them all over again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xiomara, Congratulations! You've certainly made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    My Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I always use for my work! Good sound and the quality greatest

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UlisesI, we're glad you love the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding earbuds with amazing noise canceling features highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frabologna, Fantastic! We're very pleased to hear that you like the great sound quality and amazing noise cancelling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    As good as everyone’s says

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I chose these over AirPods. 11/10 would recommend to anyone considering airpods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fabulous! You've certainly made a great choice, AndrewM! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5 compared to another headphones' brand. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good all-round earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you paid for, sound quality is not excellent but on par with its peers. Conversation quality is much better than previous generations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justaname,

      Thank you for your honest review! We're glad to hear you’re finding the WF-1000XM5 earbuds to be a good all-around choice, especially with the improved conversation quality. Your feedback on sound quality is appreciated, and we hope they continue to meet your needs. Enjoy your listening experience!

      Thank you for choosing Sony!
      -Maria Sony_US

  • Rated 5 out of 5 stars

    Good ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Good noise canceling. I wear them everywhere, every day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LawrenceB, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect while working in a noisy enviorment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beat ear buds you can buy! Easy to use, forget it is in my ear most of the time. Battery last about 7-8 hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Wonderbread26! The new Sony XM5 wireless earbuds are truly amazing when it comes to noise canceling. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Ted's buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!! They are great! Best pair of ear buds on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeddyK,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Overpriced.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, the earbuds are just OK. The noise cancelling function is not as good as on the "big" headphones. And, I had to buy generic foam tips to replace original ones, because the foam was not expanding well. Sound is good, but not better than air pods pro. Overall, I think this item is too expensive for what it is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in-call noise canceling. Can be working in a loud shop. Other person cant tell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusV, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good with good noise canceling in a small form factor

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SavornD, fabulous! We're truly delighted to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazinf sound and noise cancelling. I never buy anything that expensive but they really are the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ssgmatt,

      Amazing! We are extremely pleased to hear your satisfaction with the incredible sound quality and exceptional noise canceling function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love them!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these! If you’re really looking for noise cancelling this is it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samsungtv, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US