Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10562684
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Nah.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise cancel well, however, if you use them for the gym, be wary, If anything touches the outside of the right or the left earbud, it either pauses the song or it toggles the noise, cancellation, either way it interrupts the song and your workout. I accidentally waited too long to return these so I have another pair of $300 earbuds that don@5 compare to my air pro’ 2’s, nice try Sony. But this is for a housewife, not anybody else Also, sometimes just one of the earbuds connect to Bluetooth, and I have to bring the whole case in now because if only one connects, I have to put them back in the case and take them out again for them to work.. Worthless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonpaulA, Thank you for taking the time to provide us with your feedback about your WF1000XM5. We're glad you like the excellent noise canceling feature of these earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor sensitivity and will be sure to forward this feedback to the appropriate department. You can change the function assigned or you can also choose not to assign any functions to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app while you're in a gym to prevent the earbuds from pausing a song when you accidentally touch the sensors.
And for connectivity issues, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sound +A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Noise canceling is as well. Are a bit bulky though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR,
That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.
We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!
Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV
- Pros mentioned:Sound quality
Nothing short of amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to get a pair of these earbuds. The difference between the WF1000XM4's and the XM5's is like nigt and day. The sound quality is nothing short of amazing. My only complaint is that pulling out the earbuds from the charging cradle is tricky because my hands slip on the earbuds because the finish is smooth instead of a matted finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarryM, Thank you for the amazing review! We're glad you're enjoying the incredible sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case and will be sure to forward this feedback to the appropriate department.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Nice earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and they fit in my ears perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl
Good Overall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent feature set, but I don't use any of it. I bought these for sound quality, didn't mean my expectations. Still have yet to find a pair of bids that meet my sound quality expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cudeech,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.
To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.
You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.
If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your patience and understanding.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great buds if you leave them in.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good on them. The foam tips have a bad tendency to rips with repeated use. These are ideal if you leave your buds in for a long time. the sound cancellation is great. But they are pretty bad if you pop them in and out for calls a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
These ear buds are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best ear buds I’ve ever used they sound better than a lot of headphones I’ve used, the active noise canceling is really good (just make sure you have the right tips in) and the pass through sounds so good too definitely a game changer, something I’ll be looking for on all future earbuds I purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Best pair of headphones I've ever had. Amazing noise cancelling, functionality, and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, KhlilH,
Thanks for the review and the 5-stars rating! We are really happy to hear how much you are enjoying your Sony Earbuds' amazing Sound quality and the top-technology Noise Cancelling feature!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Better than airpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, comfortable earbuds, great quality and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowHiAreYou,
Excellent choice! It's wonderful to hear that you like the sleek design, comfortable fit, quality, and features of your Sony XM5 True Wireless Noise Cancelling Earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Excellent sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality beats anything else. Only gripe is when ANC is on and your running, there is like an echo or thump noise you can hear. Turn off ANC and it stops. The app took some getting used to but works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherC,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.
When using the headset, you may hear vibrations transmitted through your body while walking or running, and you may also hear biological sounds such as heartbeats and breathing sounds. This may occur due to the nature of the product and is not a malfunction. When the noise canceling function or Ambient Sound Mode is turned on, vibrations from walking, running, or shaking of the head may be transmitted through the body, and be heard as rattling or popping noises. This may occur due to the nature of the product and is not a malfunction. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME. GREAT SOUND GOOD BASS VERY CLEAR. I would reccomend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We truly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
XM5 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is unmatched. They do have a tendency to slide out of my ears slightly when running, I just adjust them really well, and no more issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJameson, Awesome! We are glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best that I've tried
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps improving their WF earphones! I had the XM4, and now the XM5, and both are awesome! I use the XM5 for everything, including workingout. They do not fall out and the noise canceling is the best that I've tried! Yes, they are a bit expensive, but it's rather spend good money on good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, iamartimus! We're glad you are happy with your earphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same excellen sound quality with even smaller ear profile (less bulky).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GastonG, great! We're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
I hope the battery is better than the XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and they were great until the battery worked fine and then abruptly would last for 15-20 minutes. Sooo, as long as these last longer than 18 months, I will be happier. No drastic improvement from the sound quality from the 4s but I am also not an audiophile. With that said, I prefer these over the Apple products, Bose and Jaybirds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterC,
While we are thrilled to hear your satisfaction with the amazing performance of your WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on your WF-1000XM4. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you're having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the The WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We are looking forward to your message and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great Stuff !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great size, great sound, great voice, overall great quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenS,
Perfect! We're glad that you like the fit, size, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than air pods that’s for sure. They sound better and last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi The5,
You've made a great choice! We are very happy to know that you are enjoying the amazing sound quality & long-lasting battery life of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
New design, for a reason.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably due to the new design. The sound is near perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiV,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Love sony and all they make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses tons sometimes i get an odd like disconnecting sound but its never a big deal. Not sure why it does it maybe its the switch to noise canceling or something but the sound quality is really amazing and for someone who listens to at least 100 hrs of music a week these were an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it fits nice. Doesnt fall out when i run with them in either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephK, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
