Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10562684
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Sony Linkbuds S = Awesomeness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying about 6 various brands I found that these are the best, by far. Ez in and ez out of your ears. The sounds are fantastic and noise cancelling is awesome. For the price, I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungWasher, we're glad you like our product. Though this is not the Linkbuds S (WFLS900N).
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good sound quality but the bass is not stunning as expected. Needs some improvement on the bass but everything else is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasK,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. The bass sound quality will depend in the source that you're playing. When the source does not contain much of bass sound, the bass sound may not be audible. We recommend using the Sony headphones connect app to adjust audio settings depending in your preference for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
They are ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality but the bass seems to be lacking comps to cheaper quality earbuds. My biggest isssue is the ear tips. They completely fell apart in about a month and a half. Got aftermarket tips afterwards bc I couldn’t fine OEM at the time and they have done the same. Probably going to trade them in for a different pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JordanE, Thank you for sharing your feedback. While we're glad that you love the sound quality, we're sorry to hear that the WF-1000XM5 earbuds didn’t meet your expectations. Fit can be a challenge with earbuds since everyone’s ears are different, and we understand how frustrating it is when they don’t stay secure. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Hope this help. Regards, -Craig
- Pros mentioned:Sound quality
So comfortable you forget them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can wear these all day and I barely notice them. The sound quality is exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipS, Thank you for your fantastic 5-star review of the WF-1000XM5! We're thrilled to hear that you find them so comfortable that you can wear them all day without noticing. It's great to know that the exceptional sound quality has met your expectations. Your feedback is greatly appreciated and helps us continue to deliver high-quality products. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Best ever call quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was in eco friendly packaging which was quite nice move, and noise cancellation was best ever, come to call quality which was on end level nothing can be best than this it was amazingly clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabarB, Thank you for the awesome review! We're thrilled to hear you appreciate the eco-friendly packaging, excellent noise cancellation, and amazing call clarity of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Better than Bose, crushed Apple.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect in Every Way. The Noise cancelling in incredible, sound quality exccellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user626396, Awesome! We're extremely pleased to hear about your satisfaction with the amazing sound quality, exceptional noise-canceling feature, and superb performance of your WF-1000XM5. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great for music! Terrible for calls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, and great design! Poor call (microphone) quality. Foam tips are not as comfortable as silicon tips on main competitors.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
New favorites
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely amazing. Paired with my S21 Ultra the Ldac is next level, coming from a $70 pair of SOUNDCORE. I do wish they kept the matte finish on the buds themselves, but had no problems after picking the right ear tips. The app is great once you get through the 20 minutes of updates and setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aleensvaart,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality as expected. Finicky auto noise cancellation. But overall really good ear buds. Sound quality will make you smile.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, VictorL! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is solid, noise canceling is awesome. The only concern is that the pieces are slippery, so taking it from the box is a little annoying and require a specific angle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QQQQ, fabulous! We are truly happy to learn about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback with the design of these headphones. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Good earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not ANC fan but sound quality. This gets my approval for sound quality. I deducted it one (1) star because it keeps popping out from my ears even with the correct tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lu4USA,
Thanks for commenting! We thrilled to hear that you are well-pleased with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Terrible quality for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before getting the bose QC ultra. But i have read reviews about these and apparently the generation before these was amazing, i tried these and they were just not it, very disappointed. I wouldnt even recommend to a friend, theyre expensive but yet they feel very fragile and cheap, the buttons on the earbuds themselves are very sensitive youll find yourself accidentally activitating buttons while adjusting them. The app for them is very basic and not much to do, not even customizable. And the buttons for the buds themselves are not changeable. Sound quality is average. What i would recommend are the bose quietcomfort ultra.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds. We genuinely appreciate hearing your honest opinion, as it helps us understand our customers' experiences.
We are sorry to hear that the WF-1000XM5 did not work out for you. We take your points about the fragile feel, sensitive touch controls, and app functionality seriously.
We would like to share information on features that address some of your concerns, as they may offer ways to improve your experience:
- Touch Sensor Sensitivity and Customization: We understand your frustration with accidentally activating the controls. The good news is that the functions of the touch sensors can be customized using the Sony | Headphones Connect app! You can change what each sensor does, or even disable some functions if desired, which can help manage accidental touches.
For a complete list of customizable options and what you can do with the Sony | Headphones Connect app, please visit this helpful guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
- Sound Quality: While sound preference is subjective, the WF-1000XM5 offers a high degree of sound customization through the equalizer settings in the app.
You may find these useful recommendations on improving sound quality helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20
Regarding your concerns about the fragile and cheap feel, we continuously strive to balance compact design, performance, and durability in our products.
If you are interested in exploring the customization options further or need more personalized guidance on the app settings or sound adjustment, please contact our technical support team:
Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Sound quality
Best buds ever!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is amazin and connectivity perfect. Only complaint is how Apple wont support the lossless format!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchellD, fabulous! We're thrilled to hear that you are enjoying the amazing audio quality and seamless connectivity of your WF-1000XM5. We greatly appreciate your feedback about the support for the lossless format on Apple devices. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent headphones, sound and noise cancelling is top notch. But I can't seem to get them to fit snugly in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonP,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and exceptional noise canceling function of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Over exaggerated ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting for these for about a week now. Sound is excellent up until the software update. They sound low now & don’t get me started with the eartips. They dont even reach my ear entrance to have a snuggle fit. I’ve tried all tips & even went as far as trying out the ear fit tester on the app. They all say 100% tight fit minus the ss size. The case itself feels cheap like cardboard & is scratched easily . Im giving it 3 stars only based on the aduio qaulity before the software update. If i were you id wait until the price drops. Will be returning mine tomorrow
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonTeca, While we're glad to hear that you like the sound quality, we're sorry to hear that you are not impressed with the design and build quality of the new Sony WF1000XM5 Wireless earbuds. We appreciate your feedback and we'll make sure to improve our products in the future. We hope that you'd still consider our product in your next purchase. Thanks for choosing Sony! -Craig
Newest version of Sony's earbuds is Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller is better for a change. The case and earbuds are better than the previous version. They are a little slick when removing from the case, so maybe a matte finish would be better. Other than that... they're great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hbee, we're glad you are enjoying our product. We appreciate your feedback regarding the material used in the WF1000XM5. Thanks for choosing Sony. ~Earl
Very much happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy in purchasing this product,it was such a great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AngelD!
We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Need setting for complete noise cancelation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to figure out how to close out the sound around me at work using these earbuds. Otherwise works great and excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheSting,
Thanks for commenting. While we are glad to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are sorry if you're experiencing an issue with its noise canceling function. To resolve this problem, let's try to isolate and address it by following the troubleshooting on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Wish the noise canceling was better, but it does a decent job adjusting to your surroundings. I do wish the app was a little better, but that’s not a knock on the headphones themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerontheweekends, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with a great noise cancelling, only reason I give it 4 stars thus far is because they are not the best fit in my ear (and I've tried all 4 sizes provided).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyM,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support