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Comp. Value: $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2334 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,336 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Two thumbs up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them the sound quality is amazing I go back and fourth between my AirPods and these I love them both but the are really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derrick, Thanks for the positive feedback on the new Sony WF1000XM5 Wireless earbuds. We're glad to hear that you are impressed with the sound quality of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit nicely on the ear. You can change the earbud size as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tzesgerra,

      Thanks for commenting! We are extremely pleased to know about your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones even lighter and better noice canceling then the m4s i had before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, Thank you for the excellent review! We're glad you like the lightweight design and amazing noise cancellation of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear bud i had so far. Noise canceling is incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimC, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good and would recommend to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelG, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound. Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer these over the $250 pair of Sony. Noise canceling works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TxBlkLab,

      Thanks for commenting! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in the game

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds on the market do not waste your money on airpods pro

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherS, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Earbuds.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds. I ever bought looking forward to the new Sony earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI RonN,

      Thank you so much for the amazing feedback! We're thrilled to hear you're loving your WF-1000XM5 earbuds. We appreciate your loyalty and can't wait for you to see what's next!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love 'em!! geat sound. fot great way better than the previous model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing! Thanks for the 5-star review, SamR!

      We are very happy to hear your satisfaction with the amazing sound quality of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great if nobody else around you. The cancellations turns on and off at the wrong time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricM,

      We are sorry to hear that the Noise Cancelling feature on your WF-1000XM5 earbuds is activating at inconvenient times, as this is definitely not the intended experience. This behavior is most often caused by the Adaptive Sound Control feature, which automatically changes the Noise Cancelling settings based on your activity (like walking or staying put); we recommend turning this feature off within the Sony | Headphones Connect App for a consistent experience. Additionally, check the app's settings to ensure the Speak-to-Chat function is disabled, as this temporarily pauses Noise Cancelling when you start talking.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried many different buds and these are by far the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GrowlerSavinsky, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Nice noise cancelling

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice upgrade from last model, would highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angel,

      That's a very nice upgrade! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for what I need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, love the noise canceling, and the new command features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CorinCooper, great! We're glad you love the noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony True Wireless Noise Cancelling Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Comfortable in the ears. Easy to control.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cathi, we're glad you like the ease of control, comfort and sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I like the múltiple foaming eat bud tips, and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerardoM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than my beats!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! Never thought these little thinks would sound so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NewtoCanon, we're glad you love the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good i like them makes me bump my music.i like music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZakB, oh yes! We're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Better design than the previous gen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is better than last gen. The shape makes wearing more comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaiC,

      Amazing! We're thrilled that you like the design and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much enjoying these earbuds. Sounds great but I do wish that the voice would come back telling me battery percentage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickC,

      You made the right choice with the WF-1000XM5! We're glad that you like the sound quality of the headphones. Your feedback about the voice notification is greatly appreciated.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Great sound quality. the best earbuds on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US