Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10748214
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Fit, Sound quality
Disappointed in the connection and sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned both the XM3 and the XM4; I am a total Sony headphone advocate but I really did not enjoy the XM5 and am returning it. The XM4s were quite a bit louder and the connection on them seemed better. The XM5s cut out on me far more frequently than the previous version and while the size and fit are much better, I decided that these aren't worth keeping for $300. Maybe around the holidays it'll get closer to $200 and it might be worth it; but when the AirPods Pro 2 can be picked up for $100 less, I really can't justify the price of these buds. At least the AP2s are louder, not to mention they have extra features if you're an iPhone user. In comparison, the Beat Fit Pro, which I purchased refurbished for around $100 is close enough in sound quality and noise cancelation that it was a far better buy for me. Android users, your use by vary but this is the first time one of the flagship Sony headphones have made me go... "meh"
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sony[FTW-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jamming Tidal, these sounded as clean as my ROG Cetra USB-C ll ear buds used to plugged into my ROG 8 Pro. They're well worth the money for quality and included features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshM,
We are thrilled to hear that you are enjoying the pristine audio quality of the WF-1000XM5 while streaming Tidal. To achieve that level of clarity, we integrated our Integrated Processor V2 and the HD Noise Cancelling Processor QN2e, which work together to provide 24-bit audio processing and high-performance amplification. Combined with our specially designed Dynamic Driver X, these earbuds deliver rich vocals and fine-tuned detail that truly do justice to high-resolution tracks. It’s also great to know you're finding value in the extensive feature set, from our best-in-class noise cancellation to the seamless multipoint connection.
Thank you for choosing Sony and being part of our community of audiophiles.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Sony 1000 series
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever good battery life, quick connection to the phone and Best sound quality for sure !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillalF,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WF-1000XM5 earbuds, especially their impressive battery life, quick phone connection, and outstanding sound quality. It’s rewarding to know these features are enhancing your listening experience. Thank you for sharing your positive review!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Quality items from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great. The sound quality for this is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cleanandclear,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the battery life and sound quality of the WF1000XM5 earbuds. Your feedback encourages us to continue focusing on delivering products that enhance your listening experience. Thank you for sharing your positive thoughts with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Worth the money!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, amazing noise cancellation and not uncomfortable at all. Very happy with my purchase and happy that it was available. Same day pick up is always easy and a smooth process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngeleeA,
We're thrilled to hear that you're enjoying their amazing noise cancellation and comfort. Providing a great listening experience is our top priority, and it's wonderful to know that the product exceeded your expectations. We're also glad that you found the same-day pickup process smooth and easy. Thank you for choosing Sony! We hope you continue to enjoy your WF-1000XM5.
Best regards,
-Fred
- Pros mentioned:Battery life, Fit, Sound quality
Sony Did it Again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply The Best, Noise Canceling Headphones, 8 hours of music and compact to fit into your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zell, This is amazing! We're delighted to hear that you are enjoying the noise canceling function, sound, and fits your pocket perfectly. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best choice so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is awesome, noise cancellation and battery life are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adrian,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the awesome sound, noise cancellation, and battery life of your WF1000XM5 earbuds. Knowing these features enhance your listening experience means a lot to us. Thank you for sharing your positive feedback and for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
I recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these. I use them everywhere including the sauna at the gym. I tried a few different brands before settling on these as the best choice for sound quality. I listen to a variety of everything and notice that the “vocal” EQ setting seems to accommodate that variety nicely for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
Thank you for your kind words! We are delighted to hear you are so happy with your WF-1000XM5 earbuds, and it seems they are the perfect companion for your trips to the gym and even the sauna.
It means a lot to us that you chose the WF-1000XM5 after trying different brands for sound quality. It's also wonderful to know that you found an easy way to adjust the EQ settings and that the vocal EQ matches your style so well.
Thank you so much for choosing Sony for your daily routine. We hope you continue to enjoy your listening sessions!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Amazing in Every Way!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always struggled to find earbuds that stay in my ear. Sony’s WF1000XM5 have, by far, been the best set of earbuds I have ever tried. While wearing them in bed, I had fallen asleep with them in by accident and in the morning when I woke up they were still in my ear! I’ve never had that luxury before. Best part was they weren’t even close to falling out. That paired with the amazing noise canceling and superb sound quality, they have easily beaten any earbuds I’ve tried!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Th3Gubbins,
You made the right choice! We're glad that you like the fit, noise canceling function, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great sound and decent noise control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, I use them for my job mainly 8 to 10 hours with no problems on the battery life, but the real deal for me is the noise cancellation because I do a lot of concrete chipping , grinding, sometimes sandblast and those are really noisy, normally if I use a regular ear plugs the level of noise is bad and I end up with a ring in my ears for the rest off the day but with this earbuds I can work listen to my music and still have a conversation with someone else without having to blast the volume all the way up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioM, That's great! We are happy that you like the sound quality, battery life and noise canceling feature of your new Sony WF1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Great earphones but try before buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life however fit is not perfect. I use at gym and always falling off while running. I tried all sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HusnuK,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and battery life of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. Adjust the fit of the headset units to your ears. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. Check if there is a gap between the earbud tip and your ear canal because the earbud tip is not inserted all the way into your ear or the earbud tip is the wrong size.
You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Bass, Sound quality
Best buds!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So like half of the world having the I phone ear buds I was tired of them always falling out or distorting so I went and got these buds!!! THE BEST ones that I know of!! Bass is there treble is there the clarity is on point!!! The noise cancel is mind blowing!!!! I get that they are a little expensive but ditch the I phone buds and get these !! You won’t go wrong!! Also a big upgrade they don’t fall out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyL, Awesome! We are so glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Wf-1000xm5 wireless earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite wireless earbuds on the market currently. Their noise canceling works wonderfully, they deliver great sound, and they are very functional. Also compatible with wireless chargers.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MacP!
It is awesome to hear that the WF-1000XM5 earbuds have claimed the top spot as your favorites. We are especially glad that you're finding the noise canceling so effective—we put a lot of work into those dual processors to make sure they can handle almost any environment. It’s also great to know that the wireless charging is making your daily routine even more functional!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Amazing earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound absolutely amazing and are super easy to use as well as customize using the app. Only reason these aren’t perfect is that they are a little heavy sitting in the ears and can start to hurt a little bit. However after a few months they feel as comfortable as can be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanS, Thanks for sharing your experience with the Sony XM5 Wireless earbuds. We're glad that you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Sound quality
Great headphones for listening to music!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Sound quality is amazing. Nice bass. Good noise cancelling. I like that you can switch between devices. I use two phone for work and this a very handy. I would have given five stars but the call quality is not very good. People have a hard time hearing me when. Using the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chino, we're glad you like the sound quality of our product. We understand your feedback regarding the call quality of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Comfort, Sound quality
Best ANC earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is crazy good. The form fact is also great. you forget that you placed it in your ear after a short while
I would recommend this to a friendBrand response from SonyListens
Posted .It's wonderful to hear that you find the ANC on the WF-1000XM5 impressive, Dhakadelphia! Many users have shared similar sentiments, noting that it effectively reduces outside noise, creating an immersive listening experience. The innovative design and comfortable fit make them easy to wear for extended periods, almost making you forget they're in your ears.
Additionally, the foam ear tips significantly enhance noise isolation and overall sound quality.
We appreciate your thoughts on both aspects and hope you continue to enjoy your listening experience!
Thank you for being part of the Sony community and for choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Sony - WF1000XM5 Noise Cancelling Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th pair of ear buds and the 1st to stay in my ears. The others kept falling out. The sound quality is all I had hoped for. Great producf.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Excellent sound quality and noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for a month now and am very happy with the purchase. It took a bit of time to get the right size ear attachment but the fact that multiple sizes are included, along with an app to help determine the proper fit made it easier. Battery life is excellent and only have to charge at most twice a month (I use about 5 days/week). Noise reduction is excellent including on planes and with wind noise while walking/jogging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkB,
Fabulous! We are truly delighted to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
One of the best with LDAC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous XM4 version of these and the XM5 are a much better fit. They are smaller in size which is major. The ear tips sent are not great. I would suggest finding other ear tips, which is what I'm doing now. The sound is really the reason to buy these, as long as you're using LDAC. Meaning most everything except iPhone. The app for these is also a stand out. Get better eartips + adjust the sound settings in the app and you won't be dissapointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, James! We're glad that you are impressed with the amazing sound quality of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Fit, Sound quality
Incredible audio
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds I've owned. Sound quality is second only to my professional studio headphones. Noise cancelling is wonderful, I can now play music at Lowe's volumes on the bus and hear Clearly. App is minimal and convenient. Controls are responsive without being too sensitive. Did perfectly in ears but comes with different sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shez, awesome! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl