Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10748214
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
not as good as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is good but the noise cancelling keeps turning itself off. i have to go to app to turn it back on. it stays for a while then goes off again. it is set to auto in the app but there is no way to turn auto off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LanceL,
Thank you for your feedback regarding the WF-1000XM5. We are glad to hear you are enjoying the sound quality, but we certainly understand how frustrating it is when the noise canceling doesn't stay active. This behavior is often linked to settings designed to adapt to your environment, and we would like to help you resolve this so you can enjoy uninterrupted noise cancellation.
To address this, please start by opening the Sony Sound Connect app and turning off the Adaptive Sound Control feature. This setting automatically adjusts your noise canceling based on your movement or location, which is likely what is causing the mode to switch without your manual input. If adjusting that setting does not resolve the behavior, please follow these troubleshooting steps in order:
1. Reset the headset to clear temporary internal errors by following the instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Perform a full factory reset. This will restore the settings to their original state and delete any software glitch that may be affecting the noise cancellation stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
3. If after these troubleshooting steps the issue persists, our best recommendation is to contact our technical support team directly through the following link so we can look into further options for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
Refined
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX4's and numerous other Sony headphones. They're always the best with sound quality. I use Windows and Android devices. The MX4's had two issues on a daily basis, but were otherwise top tier. The touch points were inconsistent and they were too big for my right ear. I got used to these issues and they remain the best of the best. However, MX5's have solved these issues. Sound quality on the MX4's were great, but these are even better. This is what I wanted.
I would recommend this to a friendClear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones clear sound nice sound canceling and loud for the
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
We're thrilled to hear you're enjoying the volume, clarity, and industry-leading noise canceling on your new WF-1000XM5 earbuds!
Thanks for choosing Sony.
Best regards,
Eliab
Not as good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and a really good fit compared to the previous generation. But i wouldnt use it for my personal use since I use an electric skateboard to move around and the wind reduction is not available (yet, i hope).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaidR, Thank you for the feedback on your experience with your WF1000XM5. We're very happy to hear you like the great sound quality and fit of these earbuds. When the Noise Canceling function is set to ON, or the Ambient Sound Control is set to ON, the wind noise may be louder depending on the usage conditions. If this is the case, check the following:
In the Sony | Headphones Connect app, tap Sound → Ambient Sound Control, and then select Automatic Wind Noise Reduction. If you are bothered by wind noise even though the Automatic Wind Noise Reduction is enabled, set the Noise Canceling function and the Ambient Sound Mode to OFF.
Notes:
When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.
Hope this helps!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sony WF-1000M5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and bass power was extraordinary , its like listening to the audio recording and comes with a very handy app to control the EQ settings for extra bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin, Fantastic! We're delighted to hear that you found the sound quality and bass power of your WF-1000XM5 extraordinary. It's great to know that the audio experience feels like listening to a live recording. We're also glad you find the app handy for controlling the EQ settings and enhancing the bass. Thank you so much for the perfect star review and for choosing Sony! - Romeo
Best sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best headphones on the market. Sound quality is impeccable and they have a very snug fit with the different sizes for the ear plugs they have. Only issue i had was the case comes open a little to easily and ended up losing one of my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos, We are sorry to hear about what happened. Despite your experience, it's good to know that your Sony WF1000XM5 wireless in-ear headphones are the best headphones for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Keeping it real
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is nice but hurts my ears, the noise cancelation as well while being on the phone is not better than the Airpods 2 plus. Especially for price point it needs to be better and it just falls short
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Governor,
Thanks for reaching out and sharing your feedback with us. We're glad to hear you're enjoying the sound quality of your WF-1000XM5 earbuds, but we're very sorry to hear that they're causing discomfort and that the noise cancellation is not fulfilling your expectations, especially during phone calls.
For the discomfort you're experiencing, we highly recommend trying the other sizes of earbud tips included in the box. A proper fit is key to both comfort and getting the best performance from the noise cancellation feature.
If you're still having issues, please don't hesitate to reach out to our support team directly. They can provide more personalized troubleshooting and assistance to get things sorted out for you. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and for your feedback.
Sincerely,
Estefany
Perfect match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect choice for music and pro work, if you need a good audio quality this its your go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiriamA,
We are honored to hear that you consider these earbuds the perfect choice for both your professional work and your musical enjoyment! We designed the WF-1000XM5 with our most advanced audio processors and high-performance drivers to ensure that every detail is captured with absolute precision. Knowing that they have become your "go-to" device for high-quality audio is a testament to the engineering we put into making them a versatile tool for any listening environment.
Thank you for choosing Sony.
Best regards,
Dominick
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, it was either these, or airpods. Even with having an iphone, I still made the choice to get these, and i dont regret it! Use them almost everyday, long battery even with daily use, quality feel to them. So far as sound quality, i'm not a professional, but i'd side with these against the airpods, just because I like them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KiyonEllison! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Outstanding
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery and sound outstanding, it like they never die. I use mine mostly in the shop. The ambient mode works great. All i have to do is talk. Music stops plaing. So I can have a basic conversation. With out having to get my phone out and manualy turn the music off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poorboy,
Thank you for your valuable 5-star review of the WF-1000XM5. We are so glad to hear that you are impressed with the outstanding battery and sound quality, and that the headphones are serving you well in your shop.
It’s great that you've discovered and appreciate the Speak-to-Chat feature. We designed it for exactly this reason—so you can have a quick conversation with colleagues or friends without having to stop what you’re doing and manually pause your music.
Thanks for choosing Sony, have a nice day!
DiegoV
Excellent replacement for the prev gen over ear
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in a fab in a cleanroom. Used the mx4 over ear for the longest time, but with these, I couldn't tell the difference. Excellent noise canceling, great sound quality but super comfy since it let's me stay way cooler that the over ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnandVR,
Thank you so much for your positive feedback! We're happy to hear that you are having a great time with the amazing sound quality, noise canceling features, and comfortable fit of your WF1000XM5. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris
Rocking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Battery timing is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Atherl, thanks for these amazing five stars!
We're thrilled to hear you're enjoying the exceptional sound quality and excellent battery life of your WF-1000XM5 earbuds.
Thanks for choosing Sony!
Sincerely,
Jenn.
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyS,
Thank you for choosing Sony!
We're very glad to hear that you love the WF1000XM5 earbuds. It's fantastic to know that you're enjoying the exceptional sound quality and comfort they provide. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
They Do Everything They Say They Can And Some!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and comfortable fit. I have not had any issues as of yet. The app runs smoothly and the earbuds deliver everything Sony said they would. Noise canceling is top tier and the touch navigation is easy to use. Have recommended to multiple people. Thanks I was worried about spending so much on these earbuds but it was a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JpM79! You made the right choice. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Great earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a musician, quality earbuds are essential. After doing research I decided to give these a chance. I'm very pleased with the overall sound and fit. Can't go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchL, Awesome! We're thrilled to hear you like the excellent quality and overall sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, small for pocket, noise canceling works fantastic, wish my lost pair could be tracked.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielleF,
Thank you for your feedback on the WF-1000XM5 earbuds!
We’re glad to hear that you find them comfortable and appreciate their noise-canceling features. Regarding tracking lost pairs, we understand how convenient it would be to have that feature. Currently, the WF-1000XM5 does not offer offer tracking capabilities for lost earbuds. However, we value your suggestions and are constantly working to improve our products.
Thank you for choosing Sony.
Best regards,
Stephanie
Worth every dollar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've probably come back and bought these same earbuds about 4 times now. The sound quality and noise cancellation are hard to beat. If I ever lose another pair, I'm buying a 5th.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MC431,
We are so appreciative of your incredible loyalty! It's fantastic to hear that the WF-1000XM5 earbuds continue to impress you with their unbeatable sound quality and noise cancellation, making them worth buying again and again. We truly value your dedicated support.
Thanks for choosing Sony.
Best regards, Eliab
Great ANC headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was eagerly awaiting the release of these headphones. The ANC and sound quality is absolutely phenomenal. That said they are very poor workout headphones due to the lack of stabilizer fins so they lose 1 star for that.
I would recommend this to a friendGreat wireless ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what i needed. Fits well in my ear without needing comply tips, and has great sound and mic quality while taking calls on the go. The noise cancellation still isnt as good as Bose (IMO) but it gets the job done, especially is on busy and windy streets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baboo,
Thanks for sharing your awesome experience with the WF-1000XM5! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Just wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: noise canceling, the different ear bud fittings, compact, love the different level of frequncey to tune into my music on the go. Cons: donest pair well with apple, doesnt allow you to answer phone calls or read out text messages
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Switch, we're glad you like our product. We understand your feedback on pairing this unit with your Apple device. You can find this link helpful in pairing your Apple device with the earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779840.html?search=iphone
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl