Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10748214
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Comfort
Sound and battery life is amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. I had a black pair but lost them at work. I almost switched over to the the galaxy buds pro. After a lot of research and readind reviews, i couldnt make the switch the xm5's are just a better fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MauriceG,
Thank you for choosing Sony!
It's rewarding to hear that your WF-1000XM5 earbuds are such a favorite for you! We're glad that, despite losing your previous pair and looking into other options, you found our model continues to be the best choice. We trust that you will enjoy your new headphones for many years to come!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best wireless earbuds with anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and audio quality. Primary device is my phone but switching between other devices for the 2nd device is pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanB,
We’re delighted to hear that. Thank you for sharing your fantastic 5-star review of your Sony earbuds—the excellent noise canceling, impressive audio quality, and seamless switching between devices really make a difference in everyday use. It’s great to know your experience has been so smooth and enjoyable.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Sound quality
Excellent value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these for two years now, excellent sound and build quality... I've dropped the case and the ear buds multiple times and no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DallasWing,
It's a true pleasure to hear that your WF-1000XM5 earbuds have delivered excellent sound and build quality for the past two years! We specifically engineer our products for durability, so hearing that they have held up so well, even after multiple accidental drops, is a great testament to their design.
Thank you for sharing your experience and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great to wear for long periods since they're very comfortable and sound amazing! The noise cancelling for in ear headphones is amazing also!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Congratulations! You've certainly made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work fantastically. I really love the sound quality. Im someone who really likes louder music so having the app as a tool to adjust the sound was definitely a game changer for me. Overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, thank you so much for the fantastic 5-star review! We're elated to hear you're loving the sound quality of the Sony - WF1000XM5. It's great to know that the app's customizable settings made a real difference for your listening preferences! We're honored by your 10/10 rating and hope your earbuds continue to deliver an amazing experience every time you hit play. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Yes Sony earbuds are amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up buy both the Beats Fit Pro and Sony blah blah blah... thing. Excusing the forgetful name, this is an amazing product. This is my go to earbuds for travel and ANC and just about everything. If stays in my ears perfectly and comfortable for long flights. This has better ANC than Beats, and the Sony has really good connection with iPhone. I only used the Beats fit pro for gym because I sweat lot and don't want get the Sony dirty. Also, the touch sensors are very responsive, where as every time I try to adjust the Beats during workout, I accidentally click the button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAK2, nice! We're glad you like your new earbuds! Thanks for choosing Sony! Enjoy! ~Earl
- Cons mentioned:Volume
Recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely love everything about these headphones but I found out that they get damaged from having the volume up all the way all the time and I didn't know that about Earbuds before just learned it from owning these but other than that I would definitely recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakie23,
Thanks for sharing your review and experience with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. The overall volume may vary depending on the source content. Using the headphones at max volume all the time may damage your eardrums. It is recommended to use the headphones with precautions.
Hope this helps. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit great. Use them mostly at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I had with these were the ear tips I actually had to buy different ear tips because the original ones were so uncomfortable and hurt my ears other than that ANC is amazing sound quality is better than the predecessor and overall really good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherJ,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the supplied ear tips is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit
Great fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds fit nicely in my ear and doesn't fall out when I am working out. The app is easy to use. Phone call quality is good for myself and the person on the other line
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sevsun,
Thank you for the fantastic 5-star review! It is truly wonderful to know that they fit securely during your workouts—we know how important that is. We're also happy that you find the app easy to use and that the call quality is clear for both you and the person on the other end. We designed these earbuds to excel in all of these areas, so your feedback is truly valuable.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Fit
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well and the extra sizes they give you are really helpful in making sure everything fits properly
I would recommend this to a friendBrand response from SonyListens
Posted .We're delighted to hear you're enjoying your WF-1000XM5, Timo! It's fantastic to know that they're working well for you.
We designed the multiple earbud tip sizes to ensure a perfect and secure fit for every user, which is crucial for both comfort and getting the best possible noise-canceling performance. Your feedback confirms that this feature is a success, and we're so glad it's been helpful to you.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the case lid is a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MariaY!
We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.
We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and they fit really well in your ear.easy setup as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ, Fantastic! We are thrilled that you are satisfied with the outstanding sound quality, effortless setup, and excellent fit of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Amazing headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect build quality, insanely comfortable, and sound amazing, definitely pick up a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HAHdnenwfnafjtjfwjwtnwtna, Thank you for the awesome review! We're thrilled to hear you like the exceptional built quality, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Quality sound, perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound, and I have had many different buds including Bose, Beats, and JBls, everthing is perfect, except for getting them out of their case.. they also fit perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metalatino, We're so happy to hear you're enjoying all the improvements we made of these earbuds headphones. Also, we are glad to know you appreciate the design and comfortably in your ears while keeping out external sounds. The slippery headsets can be easily removed from the case by simply tilting & lifting the headsets horizontally from the inside outward. ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5! Enjoy! -Jess
- Pros mentioned:Sound quality
Excellent Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing, but I don't really use them as much for calls. For my purposes, it works very well. You can't go wrong with Sony brand as far as sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stevesim,
Thanks for sharing your thoughts on the WF-1000XM5 earbuds!
We're so happy to hear you love the amazing sound quality—your feedback is a great endorsement for our brand. We're glad they are working well for your needs, and we appreciate you choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Awesome sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always make the best quality products, though you won't enjoy them if you don't have big ear holes. And they might fall out when you talking or eating.
I would recommend this to a friendBrand response from SonyListens
Posted .HI ChristianG,
We are glad you appreciate the quality of our products! We understand that comfort and fit are crucial for enjoying the WF-1000XM5. For the best seal and stability, please ensure you have tested all four sizes of the noise-isolating earbud tips, as a snug fit is essential for both noise cancellation and preventing movement while talking or eating.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Very Good
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very portable, fits well different earbud size option included, amazing sound quality and NC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pzeus,
Thanks for taking the time to share your review! We feel privileged to know that you’re enjoying the fit and the clear sound of your new WF-1000XM5 earbuds.
We know how important comfort is for portable listening, so we're glad the different tip options helped you find that perfect seal for the noise cancellation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best earbuds I've purchased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality I have had with earbuds. Setup was easy, the buds are comfortable. I use them mostly in the gym and on runs and they stay out and are comfortable. They are pricey but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithR,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, great sound quality, decent ambient sound mode. They gotta be slammed into your ear canals to sound good, though. The app is cool, and it’s neat to be able to fine tune the audio. AI-audio upsampling on the fly is extremely nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DanielG,
Thanks for the review! We are delighted to hear how much you are loving your Sony headphones and their amazing Sound quality. We are glad you are taking advantage of the App and the features you can enhance over there! As a recommendation, you might want to give a try to different Earbuds Tips to find the ones you feel most comfortable with.
Thanks for choosing Sony, have a fantastic day!
-DiegoV