Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Can't go wrong with sony ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds sounds great love how they sounds fits great in my ears an there not heavy really did feel them in your ear but you feel them after 3hrs of wearing them i like that it comes with a app for your phone so you adjust the settings. To make them sound better i have them over a year an there still sound great would buy them again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
That's wonderful feedback! We're so glad you are still enjoying the excellent sound quality and comfortable fit of your WF-1000XM5 earbuds, even after a year. We appreciate you using the app to fine-tune your experience.
Thanks for choosing Sony.
Best regards, Eliab
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is pristine, the switch between ambient sound and noise canceling is very noticeable and when you go into noise canceling its feel as if you are in a void, these lasted me on meduim volume with ambient sound on for about 6 and a half hours while i was at work, they are very comfortable doesnt feel heavy after a while it barely feels as if anything is in your ear and they fit snug and dont even hint at falling out, would recommend these to anyone, though i will say these are on the pricer side but well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTran, we appreciate you taking your time to share your experience using the WF1000XM5. It is truly our pleasure that you find these comfortable to use, great sound, noise canceling and fit snugly in the ears. We also appreciate your recommendation. Thank you for choosing Sony. Erin
Great, but could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are a great upgrade over the xm4 if the size of those earbuds bothered you. However, the xm5 is more difficult to handle because of the glossy black material that makes up most of the body of these earbuds. Make sure your hands are dry after you work out with these, because they will slip between your fingers if there is even a little moisture. The sound quality is good for my use case. I like the clear and powerful bass and the highs are clear and crisp without being overpowering. Combining that with the great noise cancelation makes these headphones a treat to use in the gym. The noise cancelation is next level. It is incredible how well these are able to block out sounds, and the transparency mode is excellent. The app is very easy to use, and there is plenty of useful adjustments that can be made within the app. I like the new custom EQ that lets you determine the equalizer setting based on how you like music to sound. Great little extra feature. Overall, I like where Sony went with these earbuds. If there is a criticism I have, it is in the choice of material. The smooth material is difficult to work with. It takes some wiggling to get them to sit snuggly in the ear without feeling awkward. There is a very prominent foreign body sensation when they aren't sitting correctly and the sound is obviously distorted as a result. But get the fit right, and you will be pleased with the result.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundman, Thank you so much for taking the time to leave us a review of your new Sony WF1000XM5! At Sony, we are always looking to improve our product quality and features. We have noted your input about the glossy design that makes it difficult to remove from the case and will be sure to forward this feedback to the appropriate department. We're also very pleased to hear that you're enjoying the excellent sound quality, powerful bass, clear and crisp highs, incredible noise cancellation, ease of use app, and overall features of your new Sony earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sony makes my favorite earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had their previous generation and love these. Great audio quality. Fast connectivity to different devices. The carrying case for this one is smaller than what I'm used to making me kinda scared of losing it. The case has an interesting gritty texture but overall great audio and great call quality. Fits very comfortable in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Habiy!
We are thrilled to hear how much you are enjoying the WF-1000XM5 earbuds and that they are a great upgrade from your previous pair! Thank you so much for sharing your detailed feedback.
We certainly understand your feeling about the case size, especially when comparing it to an older model. We designed it to be more compact for easier, everyday pocket-ability, but your point about feeling nervous about losing it is absolutely noted.
Thank you so much for choosing Sony!
Best regards,
Estefany
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried them all. These have great sound and are very comfortable. The battery life is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoujeeHomeOffice,
We're so pleased to hear that you are enjoying your WF-1000XM5 earbuds! It's fantastic that you've found the sound and comfort to be top-notch, and we're glad you're appreciating the excellent battery life.
The comfort and secure fit you're experiencing is thanks to our ergonomic design, which is 25% smaller and 20% lighter than the previous model. This makes for a more natural fit in your ear, so you can enjoy your music for extended periods without fatigue. The superb sound quality you're hearing is a result of the Dynamic Driver X, which provides a wider frequency reproduction, so you can enjoy richer vocals and more detailed sound across all genres.
Thanks for choosing Sony, have a great day!
DiegoV
Worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a pair of beats fit pro and am very glad I did. Sound quality, fit, battery life have all exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, JTK1028! It is great to hear that the sound quality, comfortable fit, and battery life have exceeded your expectations. We designed the WF-1000XM5 to deliver exceptional audio performance, all-day comfort, and long-lasting battery—so it's wonderful to know they're meeting your needs. Thank you for choosing Sony for your listening experience; we hope you continue to enjoy your earbuds every day!
Best regards,
Gus
Sony Social Media Team
Excellent Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Bluetooth headset. This Bluetooth has a wide sound stage and an eight hour battery life. It has several sizes of ear bud tips and you can connect two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog!
Thanks for sharing your review! We are thrilled to hear that your experience with the WF-1000XM5 has been so positive.
We appreciate you choosing Sony!
Best regards,
Estefany
Great earbuds, but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually buy JBLs on sale every year for different purposes. They're solid and they sound nice. Apple Beats are nice as well, but abit overpriced. Samsung earbuds sound nice, but they don't last. So it was time to try Sony earbuds. Alright, using the sound connect software I was able to get the equalizer the way I wanted, and voice control working in a reasonable fashion. Again, they sound nice, are they the best sounding earbuds I've heard? No, higher end JBLs sound better, but these do sound better than my Apple Studio Beats earbuds. Now onto the negatives. Like I mentioned, these sound good, but only as good as JBL Tune 235s which sounds great BTW. Better than my JBL Endurance 2 earbuds. They sound better than my Beats, but not as good as my JBL Live 2 Free TWS. Those are about $110 cheaper on sale compared to the Sony WF1000XM5s. Summary: Overall build quality seems nicer on the Sony's WF1000XM5 compared to JBLs. Honestly, they're the 2nd best overall just right behind my JBL Live Free 2 TWS. All important question, are these worth the money? On sale, and you're a Sony guy (I own several over the ear Sony headsets) it's a yes. If you're new to high performance earbuds, go with higher end JBLs. You're not losing much, the software is good, and they sound great for the price. Overall, the Sony's are still a 5, if I did not have the higher end JBLS, I wouldn't be anything to complain about.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HabaBone,
We're pleased to learn that your Sony earbuds have impressed you with their build quality and versatile sound connect software. Thank you for sharing such a thoughtful 5-star rating—it's great to hear you were able to customize your equalizer and voice control to your liking. The robust design and flexible software really help deliver a premium experience for music lovers and longtime Sony fans alike.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 headphones are great. Throughout my time using the headphones were and are a good times. I believe that words alone cannot describe the experience that I had with these headphones. These are the things that I like: Sound Quality Case quality and these are the thing I would Improve: Headphones tips Sound Quality: The sound quality is one of the best sounds that I ever heard. The bass that is used is perfect and not excessive. What do I mean about that? I mean when I listening to a song, the bass is there and arguments the experience and makes the song better. In other words it is not excessive and tries to take over a song. The voices are very good and the instruments appear well and the headphones does a an extremely good job using every single aspect of the song. Case Quality: The case is very good. Yes it is not apple. But I do believe, they designed the case very well. The case is very light, even lighter than the Airpod's case. Another part about the case is that it is small and take less space in a pocket. So I able to put my phone and my headphone inside the same pocket. Which is a good thing because a lot of headphones, especially the wired ones take a lot of space. I believe that the case is very strong part about the headphones. But one area I believe that could be improve with the headphones are the tips: One parts of the tips that I could improve is how it fits. I believe that the material that it is used is foam. Foam as a material can serve and I believe it is used in the headphone to improve the sound. But the main disadvantage that I see it is not as flexible or adaptive as the Airpods. While it is not a great and life-changing issue, I do believe this area could be improve. But on the other hand I believe that foam as a material is very good for sound and combined with the hardware and software quality of the headphone, I believe this was a reward versus risk situation with the people who designed the headphones. Conclusion: Overall, these headphones are very good and probably one of the best in the market. The sound quality and design of the headphones are one of the best. Even without the equalizer used in the Sony headphone app is still one of the best sounding headphone that I ever heard. I believe that these headphone are worth their money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelmiP,
Fabulous! Thank you very much for taking the time to write such an in-depth review of your experience with your WF-1000XM5. We are extremely pleased it suits your needs and expectations. We greatly appreciate your feedback with the supplied Earbud Tips. Your input matters to us as it helps us improve our products.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. And with improved glossy texture and luxurious feel, these headphones fit comfortably in your ear and come with a smaller case, so they fit even more sleekly in your pocket.
Thank you very much for sharing your awesome experience and for choosing Sony!
Best regards,
Romeo
Great Battery and Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and batteries. Wish it had one size smaller ear tips but the smallest option fits almost perfect for me. Great variety in sizes for different sized ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luv2fish,
We are pleased that you're enjoying the sound quality and battery life of your WF-1000XM5. It is great to know that the variety of included earbud tips allowed you to find a fit that works well for you.
Thanks for choosing Sony.
Best regards,
Eliab
Great set of wireless earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, lightweight, very comfortable. Excellent isolation. I wish the touch controls were a little more intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evilmanta, we're glad you like the sound quality and comfort of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Best Sound & Call Quality. Worst Controls & App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike most users, I maximize my earbuds for work, all-day use, focused on calls. Ever since Jabra left the US market, i had been on a hunt for a proper replacement. Unfortunately Sony doesn’t have a solution. Pros: Sound Quality, both for music and calls. Noise Cancellation, Hear-Through is world class. Battery Life, gets me through the day. Surrounding Noise Sensors are world class. Cons: Janky Sony App, feels like it was created by kids. Haptic Touch Buttons, rarely works. No Voice Confirmation for actions. No Mute for Calls (dealbreaker). Overall, if you want the best sound, clearest phone conversations, and best sensory technology, these are the best in the business. Just the cons outweigh the pros for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Balln2k20,
Thanks for your detailed and insightful feedback on the WF-1000XM5 earbuds. We truly appreciate you sharing your experience, especially your focus on using them for work and all-day calls—It's great to hear that you find the sound quality, noise cancellation, and battery life to be world-class!
We also want to thank you for bringing the specific cons to our attention. Your feedback about the app, touch controls, lack of voice confirmation, and particularly the absence of a mute function for calls is extremely valuable. We understand that these features are essential for a work-focused user like yourself, and we're sorry that these shortcomings have impacted your overall experience.
We take these comments seriously and will share them with our product development team for future improvements. We're constantly working to enhance our products and user experience, and insights from users like you are crucial to that process.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
The Absolute Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a couple words: The Best! These buds are phenomenal, the ANC is so good I have people telling me it sounds like I mute the call the moment I stop talking (they cannot hear background noise). When my wife called me from the supermarket (Publix) her voice sounded super-clear I was astonished by the quality. It had that GOD sound to it, as if her voice was in my head speaking to me (very weird but clear). Several different tips included, the app is pretty solid and configurable and they nice and small. The only complaint I have is the glossy finish makes for an interesting time removing the buds from its case. Charging is quick as well. Worth every penny so don't hesitate just buy it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharkfish, Thank you so much for taking the time to leave us a wonderful review of your WF1000XM5! We're glad you like the excellent noise cancellation, phone call clarity, greatly reduced background noise, superb sound, several ear tips sizes, compact size, and highly customizable app. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case due to the glossy finish and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Good sound odd settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently switched from Jabra (loved most of their products) because BB doesn't carry them anymore. They fit well, have good sound but there are a few odd settings and non customizable button kayouts that would help me.enjoy this product better. Would love Jabra back but for now these will do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshW,
We're pleased to learn that you’re enjoying the fit and sound quality of your Sony earbuds. Thank you for sharing your 4-star rating—it means a lot. We appreciate your feedback on the button layout and settings, and will make sure it reaches our team. One of the standout features of your Sony WF1000XM5 earbuds is their advanced noise-cancelling technology, which helps create an immersive listening experience wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation was pretty good sound quality.I give maybe a four out of five rating , higher volume , not as good as I would think. I'd say there are o k and or fair product for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobA,
Thank you for choosing Sony!
We're excited to hear that you appreciate the noise cancellation and sound quality of the WF1000XM5. Thank you for your honest rating and feedback on the volume and overall value. We appreciate you sharing your thoughts with us. For the best sound performance with your WF1000XM5, we recommend using the equalizer to customize the audio to your preference.
For the best sound, try customizing the equalizer—watch this video to learn how: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00336737.
Best regards,
-Fred
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation which was just as good, sound is great fit is the same, battery life I feel is improved, the case is a little slimmer so that's nice, but I dislike the glossy finish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TobinC,
Thank you for choosing Sony!
It's great to hear that you've noticed improvements in the new WF1000XM5 generation, especially in sound quality and battery life. We're glad to hear that you like the slimmer case design and understand about your concern about the glossy finish. Your feedback is very valuable to us and we will take it into consideration for future improvements. If you have any other comments or suggestions, we would be happy to hear from you. Thank you for sharing your comments.
Best regards,
-Fred
Better then galaxy buds 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way more comfortable doesnt fall out much. And music is nice to kisten to. Wish it was a bit louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xboxseries,
We greatly appreciate your 5-star review of the WF-1000XM5 earbuds! It's fantastic to hear that you're experiencing way more comfort and that they don't fall out much, which is a significant improvement we aimed for with this model. We're also delighted that you find the sound quality great!
We understand your desire for them to be "a bit louder." While we design our products to deliver optimal sound quality at safe listening levels, you can often adjust the volume directly on your connected device. Additionally, the Sony Sound Connect app offers an equalizer feature that allows you to customize the sound to your preferences, potentially giving you that extra boost you're looking for.
Thank you for choosing Sony. Have a great day!
DiegoV
Best Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best earbuds. Great sound, comfortable fit, and they stay in your ear while being active.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachOnABoat!
Thank you for your kind words about the WF-1000XM5 earbuds! It brings us great joy to hear that you appreciate their exceptional sound quality and comfortable fit. We’re also glad to know that they stay securely in your ears during your activities.
Thanks for choosing Sony!
Best regards,
Estefany
Best earbuds by Sony so far!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are the best!! Not only do they get me through workouts and daily tasks without any issues, they get me through workouts without any extra stress about them wanting to fall out of my ear! I would highly recommend these earbuds for anyone who’s always on the go and is constantly filled with the urge to listen to music, especially if you enjoy great sound quality and overall great build quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andym,
Thanks for your enthusiastic review of the WF-1000XM5 earbuds! We're absolutely thrilled to hear that they are the "best" earbuds for you.
It's fantastic to know that they're a reliable companion for your workouts and daily tasks, and that you can enjoy your music without any stress about them falling out.
We also appreciate you highlighting the great sound and build quality—Your recommendation means a great deal to us, and we're so glad we can provide a premium listening experience for someone who is always on the go!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Had to get new ear buds and liked my Sony X4...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound good and hold a charge well, but I think I the X4 (previous model) was better as far as fit and staying in my ears, as far as the noise cancelling they were better, and a little bigger and easier to get out of the case. I will keep the new X5...just think the 4's were a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Thank you for the positive review! We're so pleased to hear you like top-notch noise cancellation of your new Sony WF1000XM5. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Thanks for choosing Sony! -Sam