Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great sound but ergonomically challenging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Sound reproduction is very good and I found a good fit with the cushions that were already on the buds when opening the charging holder, although this took a little effort to get a snug enough fit each time I tried using these earbuds. I tried using the other sized cushions, 3 different sizes, and none of them fit better. The Sony app was already installed on my phone as I already own the XM4 over-the-ear headphones, so it was no effort to add this device and choose settings. Cons: After wearing these for awhile, even with very comfortable cushions on the earbud tips, they began to hurt my ear canals. Same thing with wearing them to bed and trying to sleep on my side with them in which was mainly what I wanted to find out: Since I am a side sleeper, would these be comfortable enough to wear with my head turned either to the right or left on the pillow? They aren't. I could not find a comfortable position as, protruding out the ear, these are too bulky. (The Apple Air Pods 2 look like they might be better suited for this purpose and they'll be what I might try next.) Also, with these earbuds, the controls set up in both buds are difficult to master. I found myself having difficulty finding the exact right spot to tap and, of course, as one is adjusting them to fit better, you may be activating some of those controls inadvertently which I was doing often. The over-the-ear headphones are much more user-friendly as far as controls such as advancing to the next song or raising the volume. With these earbuds, however, it is much more of a challenge with their telling you to tap 1, 2, or 3 times. Of course, they allow you to custom control which earbud has which functions for people who are more right or left hand dominant but that mattered little to me when weighed against everything else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chiaroscuro37,
Thank you for sharing your experience with your WF-1000XM5. We are glad to know about your satisfaction with the amazing sound quality of these headphones. We apologize if you have experienced discomfort and if the touch control function didn't live up to your expectations. We truly appreciate your great feedback with your WH-1000XM4. For optimum fit, comfort and to keep the WF-1000XM5 from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
And for reasons why your ears may hurt when putting on and wearing headphones, please refer to this article:
https://www.sony.com/electronics/support/articles/00015243
As for the touch control, you may find the link below helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779848.html?search=touch%20control
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit great and sound amazing. Very comfortable when having them in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellT,
Thanks for sharing your thoughts on the WF-1000XM5! It brings us great joy to hear that they are both comfortable and sound amazing for you.
We appreciate you choosing Sony!
Best regards,
Estefany
Best noise cancelling!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say Sony is the best when it comes to noise cancelling and sound. Very light weight and comes with different ear tips so you can find the right fit
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, William! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality and superb features of your WF1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Amazing sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. They fit my ears and don’t fall out like my AirPod pros did. These definitely are way better all the way around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heidi,
We're thrilled that you're loving the amazing sound quality and secure fit of your WF-1000XM5 earbuds. It's fantastic to know they are a perfect fit for you and are hitting the mark for you.
Thanks for choosing Sony.
Best regards,
Eliab
Wouldnt personnally reccommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the bests fit pro and I tried these and the price tag didnt justify what you are getting and I run just one ear bud alot (left) and with these you have to have both in to control them. Sound quality is good but for the money I feel as a whole they should be better but they are more compact than there predacesors and I dodnt have an issue getting them out of the case but they just werent for me personnaly but they arent a bad set of ear buds either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris423,
We apologize if our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the touch sensors using the “Sony | Headphones Connect” app.
Note:
In the factory settings, the music playback function is assigned to the right headset unit. When listening to music with one ear, if only the right headset unit is worn in your ear, use the touch sensor on the right headset unit to play music. If only the left headset unit is worn in your ear, operate the connected device to play music.
For more details, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html?search=use%20only%20one%20headphone
We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Not great for apple products IMO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, ease of use not so much. Also although they would stay in my ear even when sweating it felt like they would fall out any moment maybe due to the way the earphones go upside down. Maybe because i am biased to using AirPods for years now but just the connectivity with an iPhone for me it was a hassle. Sound quality and customizability was there though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OscarR, we're sorry to hear you've had a less-than-ideal experience with the ease of use and fit of your WF-1000XM5 earbuds. We understand that a comfortable and secure fit along with seamless connectivity, are crucial for an enjoyable listening experience.
We recommend trying the different sizes of earbud tips that came with your WF-1000XM5s. Experimenting with these can often significantly improve both the fit and the perceived stability of the earbuds, even when active.
Should you continue to experience any difficulties with connectivity or fit, or need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
ABSOLUTELY LOVE THEM!!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long been a favorite brand for me when it comes to audio. I previously bought the WF1000 XM4 and loved them. I lost them somehow, so I bought the newest version as a replacement. I've absolutely loved them. They are very easy to use with the app. The sound is just incredible. When I have them on in loud areas, they completely block out the ambient noise, leaving just my music. Thoroughly enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dal010101,
We are honored to hear that Sony remains your favorite audio brand and that you decided to upgrade to the WF-1000XM5 after your great experience with the previous model! It is most rewarding to know that you are absolutely loving the new earbuds, particularly the incredible sound and the noise cancellation. We also appreciate you mentioning the ease of use with the app.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
Good buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace the foam tips with rubber ones. They just didnt seal right. After they were replaced, best earbuds I've had so far. The sound is deep and controls are easy. The noise canceling could be better but all in all, great earbuds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoO,
Thank you for choosing Sony!
We’re honored to hear that after replacing the foam tips, your WF1000XM5 earbuds have become the best you’ve had, with deep sound and easy controls. We apologize for the initial issue with the tips not sealing properly and appreciate your understanding. Your feedback on the noise canceling is valuable as we continue to improve our products.
Best regards,
-Fred
Daily driver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is quite immersive. Good base level without sound distortion. Battery with noise cancel 6.5 hrs Best Sony earbuds yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stealth2012,
Thank you for the fantastic 5-star review! We're elated to hear that your listening experience with the WF-1000XM5 earbuds is so immersive. It's great to know that you're enjoying the deep bass without any distortion and the excellent battery performance, even with noise cancellation activated. Your feedback that these are our best earbuds to date is truly rewarding and shows that our dedication to high-quality audio has been successful.
Thank you for choosing Sony!
Best regards
Dominick
Awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit snugwith great noise cancelling. Very comfortable and incredible sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, fabulous! We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable design, and incredible sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
Amazing sound, comfort, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds for my wife as I knew they would be good since I had the older generation of these myself. Sony definitely didnt dissappoint with this latest model. My wife loved the amazing sound quality when listening to music. She recently went on a trip overseas and used these on the plane and she was completely confortable wearing these for most of the 10 hour flight, and the noise cancelling was awesome for her, and she is particularly sensitive to airplane noise. She was able to actually get some sleep on plane. She isnt the most tech proficient but she had no problem understanding how to use these buds and use the associated app. Would highly recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechyNerdHusban, we're glad you and your wife like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Very good pair of buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Anc is also really good, i like the fit, Size, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shl0791,
Great! We're thrilled that you like the fit, size, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Great product, needs some cleaning upkeep.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds for travel and everyday use! The earbud tips are extremely comfortable, though they are a little bit of a pain to keep clean. As long as you're conscious of cleaning the tips when you remove them, there should be no issues. Sound is great and very customizable based on how you like to listen. Even with a single side in when sitting at work, I still feel like I get sufficient sound to be able to lose myself in music or anything I need to listen to and don't feel like I'm missing out. The microphone quality is great, and the only real reason I looked to move past my corded Bose noise cancelling buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaHumma, awesome! We're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
Sony Wf-1000xm5 wireless earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite wireless earbuds on the market currently. Their noise canceling works wonderfully, they deliver great sound, and they are very functional. Also compatible with wireless chargers.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MacP!
It is awesome to hear that the WF-1000XM5 earbuds have claimed the top spot as your favorites. We are especially glad that you're finding the noise canceling so effective—we put a lot of work into those dual processors to make sure they can handle almost any environment. It’s also great to know that the wireless charging is making your daily routine even more functional!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
The Sound of Freedom: A Wireless Symphony of Joy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are a musical marvel! From the moment you put them on, you're transported into a world of crisp highs, deep bass, and everything in between. The freedom of movement without tangled wires is a game-changer, allowing you to dance, work, or relax without any restrictions. The battery life is impressive, lasting through long listening sessions without missing a beat. Whether you're a music enthusiast, a podcast lover, or a gamer, these headphones deliver an immersive experience that will leave you smiling ear to ear. Say goodbye to cords and hello to pure audio bliss!"
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelV, Thanks for sharing your awesome experience with your Sony wireless noise canceling in-ear headphones. We are glad that you like their sound quality and battery life. Thank you for your purchase. Enjoy your music! Vincent
Awesome headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used them for almost a year. They have been great with good battery life and sound. I got tired of my kids iPad devices connecting to my apple headphones. This do not have that problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamieS,
Thank you for choosing Sony!
We're delighted to learn that you have been enjoying our WF1000XM5 earbuds for nearly a year and that you're pleased with their battery life and sound quality. It’s wonderful to hear that our headphones have successfully addressed the connectivity issues you faced with your kids' devices. Thank you for your support, and we hope you continue to enjoy using them!
Best regards,
-Fred
Hands down the best and cutest product by Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a big fan of Sony but these earbuds just made me even more! The most comfortable set of earbuds which makes you forget that you are even wearing them. Very premium audio with a lovely music playback and ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chinmay, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Best Earbuds I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing. From Set Up to continuous wear. Comfort in ear and Sound Quality has surpassed my expectations. Due to sensory issue I look for high quality Noise cancelling and this went above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HowardH,
Thank you so much for sharing your experience with the WF1000XM5! We're delighted to hear that the setup, comfort, and sound quality have exceeded your expectations. It's especially rewarding to know that our industry-leading noise cancelling has made such a positive difference for you. Your feedback inspires us to keep delivering the best in audio technology. Thanks for choosing Sony!
Best regards,
-Fred
Sony wF 1000XM4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What more can I say! Its a sony product and it delivers. Music highs are crisp and bass is thumping!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cool7543,
We're so glad to hear that your Sony earbuds are delivering such crisp highs and thumping bass! Thank you so much for sharing your 5-star rating—we truly appreciate your support and enthusiasm for the music experience. The WF1000XM5’s sound quality is designed to make those moments even richer, so it's fantastic to know they’re resonating with you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
Good bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is not muddy, and doesnt overpower treble. Bass is deep and clear. Very high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!
Thanks for choosing Sony, and enjoy your pristine listening experience!
Regards,
Dominick