Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I had the airpods pro (2nd gen) and these are certainly better, even for iPhone owners. Incredible noise cancelling, better sound than airpods, better battery life, and better build. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vermalix, Thank you for the awesome review! We're very pleased to hear you like the incredible noise cancellation, excellent sound and built quality, and long battery life of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We appreciate the recommendation and thank you for choosing Sony! -Sam
Very Good
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very portable, fits well different earbud size option included, amazing sound quality and NC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pzeus,
Thanks for taking the time to share your review! We feel privileged to know that you’re enjoying the fit and the clear sound of your new WF-1000XM5 earbuds.
We know how important comfort is for portable listening, so we're glad the different tip options helped you find that perfect seal for the noise cancellation.
We appreciate you choosing Sony!
Best regards,
Estefany
Great sounds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound abd crispy sounding with water proff while running in the rain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AirNava!
We’re so glad to hear you’re enjoying the excellent, crispy sound of your WF-1000XM5, even while running in the rain! It’s great to know the water resistance is keeping up with your workouts. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Okay, but not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The call quality on these is very good. The noise canceling is only fair. I can hear a lot of surrounding sounds. Even when active is on, the sound is mostly muffled. These won't stay in my ears when I use them for any extended period of time, or when I am walking. Running is out of the question. This is a little annoying because when I re-seat them, it cycles through the modes. Pros: These are good for calling in noisy environments and road noise doesn't seep into my calls. The battery life is very good. Sound quality is good. Cons: Active noise cancellation is okay at best. Not stable enough in the ear to remain in place when active.
No, I would not recommend this to a friendCan't go wrong with Sony and BestBuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality form Sony! Fantastic customer service at BestBuy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solomon,
Perfect! We're glad that you are enjoying the sound quality of the headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a big fan of the Sony WF headphones since the XM3s came out and while the XM4s were good I feel like Sony knocked it out of the park with the XM5s. They're smaller and lighter so they fit in my ear better than the XM4s did and they sound even better than the XM4s did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lost687,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the size, weight, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
The Budz
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are GREAT!! They are better than the xm4's. They are comfortable in the ear canal. When you are on the phone whomever you are talking with hears you clear as if you are in front of them. You also hear them clear as day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassyC,
Thank you for the purchase! We're glad to hear that you like the comfortable design and clear call quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the headphones but bought these earbuds to workout. Even though they are smaller they sound similar and don’t compromise on sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the size and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony does it again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best wireless earbuds I’ve listened to. My jabra went out after 5 years. Saw these discontinued and thought I would try them. Sony is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, SteveW!
We are absolutely thrilled to hear that you consider the WF-1000XM5 the best wireless earbuds you’ve listened to! That is high praise, and it’s incredibly rewarding to know that they have delivered such a premium audio experience for you, especially coming from a long-time user of another brand.
We are proud you chose Sony for your next audio investment, and we appreciate you taking the time to share your positive experience.
Best regards, Gus, Sony Social Media Team
Mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the case lid is a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MariaY!
We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.
We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Excellent value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these for two years now, excellent sound and build quality... I've dropped the case and the ear buds multiple times and no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DallasWing,
It's a true pleasure to hear that your WF-1000XM5 earbuds have delivered excellent sound and build quality for the past two years! We specifically engineer our products for durability, so hearing that they have held up so well, even after multiple accidental drops, is a great testament to their design.
Thank you for sharing your experience and for choosing Sony!
Regards,
Dominick
Sounds good. Coukd be more bakanced
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but bass could be clearer. The bass sounds amplified and kind if fake. I could just be picky coming from status audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdamR,
Thank you for choosing Sony!
We're honored to hear your thoughts on the WF-1000XM5 earbuds. We apologize that the bass did not fully align with your preferences and appreciate your honest feedback. Please know we will share your comments with our team as we strive to improve our products.
Best regards,
-Fred
Best noises canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise-canceling earbuds I've used to date. I used the previous generation for over 3 years, and the sound quality of this new version is a noticeable upgrade. I work in a very noisy environment, and the active noise canceling reduces the sound of the equipment by at least half—it's a huge improvement
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary, thank you for the five-star rating! We feel privileged to know you're loving the WH1000XM5 noise cancellation technology! It's particularly rewarding to know that you appreciate the enhancements over the previous model, allowing you to enjoy your music even in very noisy environments. Thank you for choosing Sony! Best regards, -Jenn.
Great sound but...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM# line of earbuds have phenomenal sound. These xm5 are the most compact. I love the size. Just wish the earbuds had a grippier surface. They are very slippery when handling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joruhe. Excellent choice! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Among the best IEMs that I’ve owned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Featuring clean, balanced vocals coupled with a plethora of bass, these are among the best sounding IEMs that I’ve owned. It’s an engineering tour de force that Sony was able to decrease the size of the Mark 5s by 25%, while increading the driver from 6mm to 8.4mm at the samw time. In addition to music, both podcasts and audiobooks sound amazing on the M5s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfh007, Thank you for the positive review! We're very pleased to hear you appreciate the excellent sound quality and a more compact design of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam
Great sound quality; double check fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best I've had in headphones. Has cause soreness in the ears if worn for a very extended period of time, so making sure these fit the shape of your ear is important. These may not fit everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CadenD,
We are thrilled that you’re enjoying the class-leading sound quality of the WF-1000XM5! To improve comfort during long listening sessions, we recommend trying all four sizes of the included earbud tips and using the "Determines Optimal Earbud Tips" test in the Sony | Headphones Connect app to find your perfect fit.
Thanks for choosing Sony.
Best regards,
Eliab
Highly recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far love them batter lasts from 8am to 3pm on one ear then i swith the other one in and charge the used up one. Sound is nice and clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoR,
Great! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great. They lack a few features that others have like the Sennheiser ones. Such as wind noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiquidSnake,
Thanks for your review! We're happy to hear you're enjoying your new WF-1000XM5 earbuds. We understand that certain features, like a dedicated wind noise cancellation setting, are important to users, and we will definitely take your feedback into consideration for future product development.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Not as good as the wf xm4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some how it lost the noise canceling that the wfxm4s had. I personally replaced the foam tips to regular tips. Nothing changed but the comfort got better. Other than that. I over everything else the sound, the fit and the cae size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Someone,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, fit, and charging case of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Aside from having the right fit, the other steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Best Earbud I have Ever Used
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the technology employed on this earbud is amazing with the noise cancelling and ambient sound option. Been using it everyday and super delighted putting it on my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad, we're glad you like the comfort and noise canceling feature of our product. Thanks for choosing Sony! ~Earl