Customer Ratings & Reviews

Hi EverA,

Great! We're thrilled that you are enjoying the comfort, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Spencer, thanks for choosing and purchasing our product. We understand your feedback regarding the ambient mode and noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling

We're sorry to hear that you have an issue with the fit of the WF1000XM5. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more information:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Thank you for the fantastic review, AngelD!

We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi BEE70, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

We hope your consider Sony again. ~Earl

Thanks for the 5-star rating, Angel! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig

Hi CarolL,

We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Michael,

Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds. We genuinely appreciate hearing your honest opinion, as it helps us understand our customers' experiences.

We are sorry to hear that the WF-1000XM5 did not work out for you. We take your points about the fragile feel, sensitive touch controls, and app functionality seriously.

We would like to share information on features that address some of your concerns, as they may offer ways to improve your experience:

- Touch Sensor Sensitivity and Customization: We understand your frustration with accidentally activating the controls. The good news is that the functions of the touch sensors can be customized using the Sony | Headphones Connect app! You can change what each sensor does, or even disable some functions if desired, which can help manage accidental touches.

For a complete list of customizable options and what you can do with the Sony | Headphones Connect app, please visit this helpful guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

- Sound Quality: While sound preference is subjective, the WF-1000XM5 offers a high degree of sound customization through the equalizer settings in the app.

You may find these useful recommendations on improving sound quality helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20

Regarding your concerns about the fragile and cheap feel, we continuously strive to balance compact design, performance, and durability in our products.

If you are interested in exploring the customization options further or need more personalized guidance on the app settings or sound adjustment, please contact our technical support team:

Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products!

Best regards,
Dominick

Hi NealH, That's great! We're delighted to hear you like the compact design and outstanding sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi EzequielR,

Perfect! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hello Marquina,

Thank you for choosing Sony!

It's great to hear that you love using the WF-1000XM5 headphones, especially for your morning runs. The WF-1000XM5 are designed to deliver excellent sound quality with their noise-canceling features, making them perfect for enhancing your workout experience. If you haven't already, you might want to try adjusting the sound quality mode using the Sony | Sound Connect app to further enhance your listening experience. Enjoy your runs with amazing sound!

Best regards,
-Fred

Hi Alex, we're glad you are enjoying our product. We appreciate your feedback regarding the battery life of your Sony unit. If the available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different, please follow this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=operating

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi Rtera64,

While we are glad to hear about your satisfaction with the outstanding sound quality of your WF-1000XM5, we are really sorry if you are having connectivity issues. This is certainly not the experience we want for you. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298364
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html

And as a general recommendation, to get the most out of your WF-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads

Should you need more information/assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps!

Best regards,

Romeo
Sony Social Support

Hi CynthiaM, we're glad you like the sound quality of the WF1000XM5. We're looking forward to your next purchase of our product. ~Earl

Thanks for commenting, Robert!

We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Refrigerator,

We're truly heartened to learn that your Sony earbuds have stood out as the best among other high-end models—thank you so much for your wonderful 5-star review! It's great to know you love them and that they're well worth the investment. The WF-1000XM5’s customizable fit and impressive sound quality are features we design with comfort and performance in mind, and we appreciate your feedback about the noise canceling and ear tips.

Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.

Hi ManuelT,

You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi QuentinT, Awesome! We're so pleased to hear that the Sony WF1000XM5 delivers an excellent phone call clarity. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality

Hope this helps and thanks for choosing Sony! -Sam

Hi edamb, We are thrilled to learn that the Sony WF1000XM5 earbuds have left a lasting impression on you with their exceptional sound quality! It’s remarkable to see how they uphold the impressive audio standards set by the WF1000XM4, all while being more compact. Continue sharing your wonderful reviews, and thank you for placing your trust in Sony! -Jess

Hi Thad,

Thanks for commenting! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of these headphones. We greatly appreciate your feedback with the setup and when wearing them with hat. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

- Romeo

Hi Gman,

We're glad that you like the charging case, size, fit, and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you were not complete satisfied with its performance. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph