Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great when using but sometimes they connect in case and drain the batteries
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinC, we're glad you are enjoying our product. We understand your feedback regarding the battery of your Sony unit. Please make sure the contact pins fit properly when you put the earbuds on the case. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t get very loud and they are very unstable in the ear
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonF, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. For low sound level, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html?search=low%20volume
When wearing the unit for better fit, you can follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Windows and IOS user
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired to have problems with the connections between my windows laptop and my iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lima,
Thanks for commenting. The WF-1000XM5 supports a multipoint connection. You can switch easily between two audio sources without going through the standard Bluetooth reconnection process. For more details, check out the following article:
https://www.sony.com/electronics/support/articles/00249936
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase, and thank you for choosing Sony!
Best regards,
Romeo
Ehhhhhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re ok. Nothing amazing about them. They still fall out the ear after a bit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HonestOpinion, thank you for taking the time to share your thoughts about the WF-1000XM5 earbuds. We sincerely apologize for the inconvenience you've experienced with them. Your feedback is invaluable to us and helps us improve our products.
We recommend trying different earbud tips, as finding the right fit can greatly enhance comfort and stability. We appreciate your understanding and hope you have a better experience with the earbuds.
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features that comes with these little things. The link with the phone and the buds is also a great convenience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickname, Thank you for the 5-star rating! We're glad to hear you love the easy Bluetooth pairing and overall features of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Calls are awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! super impressive voice calls in a noisy environment. Picks up your voice for the other caller instead of the noise. The best so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate, We are happy that our WF1000XM5 wireless in-ear headphones are the best headphones for you and that you are super impressed with their call quality. Thank you for your purchase. Enjoy! Vincent
AWFUL Ambient sound noise outdoors, not worth $300
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL Ambient sound setting; when using ambient sound setting for outdoor exercise on the trails (so you can hear cars and others using the trail..) the mic placement is bad, so it amplifies wind noise so much you can't hear the music and have to take them out of your ears. Bad design Sony. Indoors theyre no better than my old Galaxy Buds 2, so dont burn $300 on something that is useless outside (noise cancelling or 'off' setting is dangerous and stupid because you need to be able to hear oncoming traffic and earbuds obviously plug your ears..). Going to shop a few others but definitely DO NOT buy these for outdoor use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravellingGamer, we're sorry to hear that you have an issue with the ambient sound feature of your Sony unit. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. Turn off the Ambient Sound Mode by tapping the touch sensor on the left headset unit to switch off the Ambient Sound Mode. This should help reduce the wind noise. Please make sure the headset is worn correctly in your ears. Twist the headset to fit it properly, as an improper fit can affect the performance of the Ambient Sound Mode. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=wind%20noise
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Malfunction after a year
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them every other day to listen to stuff while I work and after around a year of use they start to automatically connect to my phone when they're in my pocket, they don't dock properly--which causes them to run out of battery while they aren't in use, and the case seems pretty poorly made, it doesn't seem to close right and just putting it in your pocket just seems to damage it (i usually have them in jean pockets that aren't tight, just fit) I'll probably swap to samsung earbuds next time. Also the previous model would run out of battery in minutes from full charge after a year so I hope it doesn't happen with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, Thank you for reaching out to us. We are sorry to hear about what happened to your Sony WF-1000XM5. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Carl
No not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is weak. Two years old last month. I get ten mins use then the right one shuts down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilH,
We sincerely apologize if you're experiencing battery life issues with your Sony headphones. This is not the experience we intended for you. It's possible that you may be referring to a different model, as the WF-1000XM5 was released in July 2023. To troubleshoot your battery life/audio issue, please refer to the following article:
https://www.sony.com/electronics/support/articles/00204551
We want to ensure you're taken care of and assist with your unit. Can we contact you directly for assistance? If so, please email the following information to socialsupport@am.sony.com:
- Full Name
- BestBuy Username
- Telephone Number
- Sony Headphones' Model Number
- Issue/Concern
Apologies if you've already provided some of this information in your review or to customer service. We aim to have accurate details for effective communication.
We appreciate you being a Sony customer. Sorry for any inconvenience, and we hope to speak directly to resolve this matter.
Thank you for allowing us to assist you.
Sincerely,
Romeo
Sony Social Support
Bad choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were over priced not great quality waiting on better set
I would recommend this to a friendBrand response from SonyListens
Posted .H there, We're sorry to hear that the overall quality of your Sony WF1000XM5 did not live up to your expectations. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thank you for choosing Sony. -Sam
Eartips wear out and you can’t get replacements
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eartips are memory foam. They wear out after about 6 months of regular use and you cannot buy original replacements, they are continually out of stock. You can get knock offs elsewhere that don’t have the filter screen, but if you want the originals you’re at the mercy of Sony and they’ll only send one pair of replacements and after that they’ll direct you to the product page where you can buy them, where they have been out of stock for the last several months. They said there is some outside factor, I have previously had Airpods pro and bose earbuds and never had the problem because they are coated in silicone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyB, We regret to hear that you are not satisfied with the headphones. This is definitely not what we wanted you to experience. Your feedback is extremely important to us and is very much appreciated. You may visit our parts website regularly to check if the part you need is available. If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig
Overall great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product. However, I am having a problem with comfort of the earbuds. Standard tips are too big and S are loose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmetC,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Love em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love em! I like the 4’s a lil bit better, but I’m glad I upgraded so that I can have a warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnC, we're glad you love your our product! Thanks for choosing Sony! ~Earl
“Pauses music” , Got em at Best Buy .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the many reasons I will continue to shop at Best Buy, amazing quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaS, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
As as good as the wf-1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good, not as good as the wf-1000xm4 Sounds like something is rattling when moving around wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablok, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Awesome sound quality and comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, but have some issues with music sometime cutting in and out. You can fix this in settings but was quite annoying for a few days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyR,
Thanks for commenting! We are truly happy to know that you love the amazing sound quality and very comfortable fit design of your WF-1000XM5. We are really sorry if you had encountered a Bluetooth connection issue, and we are glad that you were able to fix it by configuring the settings of the headphones. For any sound cuts out or noise issues with your earbud headphones, please refer to the following article:
https://www.sony.com/electronics/support/articles/00232102
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Best I've ever used!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them! It took a while to get used to them for wearing multiple hours but after that I feel like I don't ever have to take them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silver, great! We're glad you love our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Decent daily driver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a daily driver for on the go music listening. Sometimes have weird sound cutouts otherwise works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
Fantastic! We are extremely pleased it suits your needs. We are sorry if you are experiencing some audio/sound cuts out issue. The following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00232102
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
uncomfortable fit, touch controls too sensitive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I snowboard alot and wearing your beanie or helmetguard over this headphone mutes it. Unusable on the mountain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JonathanH,
Thanks for the comments. We are sorry to hear about the inconveniences presented, as we understand this is not the experience our customer are meant to go through. We would like to mention that you can download the Sony Sound Connect app, where you can manage the touch sensor functions, that way you can avoid unwanted muting. We will add a link which you can access to get more information on the functions of the earbuds' touch sensor and troubleshooting for the issue:
https://www.sony.com/electronics/support/articles/00273264?utm_source=glean
We appreciate the understanding and thank you for considering the Sony products. Have a nice day
-DiegoV
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but don’t like the fit. They tend to fall out vs my XM4
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Athleticfemale,
Thanks for commenting. While we are glad to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support