Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10890418
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Great quality Fits perfect Barely noticeable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds deliver amazing sound and quality while fitting so comfortably. It’s wonderful to know they blend seamlessly into your day with barely any notice.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
I hear great sound!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a nut shell, there great! Sound is hiw you want it. Battery life is great! I think the only problem for certain people might be the ear buds. Not everyone will like how they fit. But if you get used to them then i think most will like them.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Amazing pure SONY audio performance via LDAC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing always, but especially with LDAC with a hi quality audio source. The transparency, noise cancellation, long wear comfort both exercising and sedentary, and even the sound stage are not as good to me as my airpod pro 2 gen earbuds. But, OMG these are for the music and WOW do they ever deliver! I have SONY IEMs and headphones and these deliver a PURE ROBUST MUSIC experience with a decent DAC and LDAC transmitter. They are very good via AAC and SBC, but once you hear what they can be it is really hard to settle for what lower quality BT forces them to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erin, Perfect! We're thrilled to hear you like the LDAC support, ambient sound mode, excellent noise cancellation, comfortable fit, and great sound quality of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Solid Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size options were good. Earbuds felt snug . Audio was best I’ve heard so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Timothy! We're delighted to hear that you enjoyed the variety of size options and that the earbuds provided a snug, comfortable fit. The WF-1000XM5 is designed with multiple ear tip sizes to help users achieve the best possible comfort and audio experience, so it's wonderful to know this worked well for you. We're especially glad you found the audio quality to be outstanding—it means a lot to us that it’s the best you’ve heard so far! Enjoy your listening experience, and thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and does not feel uncomfortable or itchy, very good quality and speakers . Battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GermanG, Great! We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the review and doing some research , I was waiting for a price drop when I was offered an irresistible offer on Amazon for $229. Seeking a price match, I contacted Best Buy's customer service via chat. The customer service was gracious and pleasant and promptly validated my claim and offered me the product at the same price. After picking up my product and opening to use it, I was horrified to see a used Sony wf-1000xm4 earbuds (along with earwax) in the case. This was a first for me, and understandably, I felt nervous. However, I promptly returned to the store and explained the situation to customer care, who agreed to resolve the matter without any hesitation. I received a replacement product, no questions asked. Having now used the product, I can confidently say that it is worth the price. If you're a music enthusiast, you're in for a treat because the sound quality of these earphones is exceptional. You can hear instruments in a song which you neve heard before! While I would have given a five-star rating, the misadventure and anxiety caused by this purchase deducts a star. Nonetheless, the excellent customer service and the quality of the product ultimately make it a worthwhile investment. I would highly recommend that you open and check the product to save yourself some hassle of running to the store, unless you thrive you anxiety.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis, thanks for choosing and purchasing our product. We're sorry to hear about your experience. Enjoy your new earbuds. Cheers! ~Earl
- Pros mentioned:Battery life
Sony WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I boight these Sony WF1000XM5 True wireless noise cancelling earbuds - black because of the great reviews they had. These are an expensive set of earbuds but figured you get what you paiy for and the reviews bosted great quality. As the reviews state, you do need to figure out which earpads fit the best. For me, the ones attached were too big for my ears, but it does come with 3 other pads for easy adjustments. This device paired easily with my Android Samsung S20 phone, and as well as my Lenovo Carbon X1 and my Dell laptop. The noise reduction could be a little better, however, still playing with the fit in my ear, and that can contribute to that. The battery does last a long time. I was able to take 4 train trips, 3 hours long each, and taking phone calls and MS Teams meeting, and had not charged the set for a week and a half before plugging them in. As for the soind quality, I am on the fence. The sound works best when listening to NetFlix movies, and when listening to music on Spotify, the sound doesnt appear as good, but could be the playlists I have choosen. Telephone calls are clear and the person on the end staes they can hear me loud and clear ( except for spotty reception areas. Would I buy these again, yes,!! I have only had them maybe 3 weeks, and clearly need to read the manual to figure out all the functions this device can offer.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Comfortable & Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable, connecting devices is very easy every time. Holds a great charge and sound is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cableguy,
That's perfect! We ar truly happy that you are pleased with the sound quality, comfortable design and how easily our WF1000XM5 to connect to your devices. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise camcelling works well, the battery is pretty solid, and it has a few other neat features that make it convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanM!
We are really happy to hear that you’re enjoying the noise cancelling and solid battery life on your WF-1000XM5 earbuds.
These earbuds are also super easy to use and you can quickly switch between devices or control your music with just a tap. Thanks for letting us know, they were made to make everyday listening simple and enjoyable!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
THIS IS THE ONE TO GET
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ear pain from the last series is gone, the sound blocking is ridiculously good. you can clear away so much noise you wonder if it.s safe! but that’s what ambient mode is for—at the touch of a button;) buy with confidence!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisclarence, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Noise cancelling buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the noise cancelling feature. I was going to be on a long flight and wanted to drown out the background noise. They worked tremendously for this purpose, my wife would say too well. The reason for missing a star is the voice to talk feature has its flaws if I cleared my throat it would react as if I was talking. Also when ear buds are in case my phone app would not recognize them so could not tell charge level until I took them out of the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FourMD, thank you for this great score. We are very glad to hear you're enjoying the top-tier noise cancellation technology of the WF1000XM5 earbuds! We also really appreciate the feedback regarding the Speak-to-Chat feature, we'll surely take it in consideration. Thanks for choosing Sony! Sincerely, -Jenn.
- Pros mentioned:Sound quality
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return tbis due to prefrence. They kind of fall of your ear after a while but overall good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaulR,
We are sorry to hear that the fit of the WF-1000XM5 didn't work out for you. We appreciate your feedback regarding the comfort and are glad you enjoyed the sound quality while you had them.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Battery life, Sound quality
Best soundingn earpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and love the bass. Battery last for more than 30 hours. Sleek case and love the matte finish on the case. Would recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumanth,
Amazing! We're glad that you are enjoying the sound quality, battery life, and charging case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best Ear Buds Yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality from such a compact product. At first i was unsure about wireless ear buds. However after the first use, im glad i made the investment. I use these for XC mountain bike training and they feel super secure even after multiple hours of strenuous riding. The sound is crisp and clear and the option for ambient sound is really neat. You can literally talk and have a conversation without removing the buds and then when done switch back to true noise cancelling and continue jamming out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect star review, Glenn!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, adaptive sound control feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for this awesome feedback and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, good sound quality, good fit. Would recommend and would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mstren,
Thank you for choosing Sony!
We're delighted to know that you're enjoying the WF1000XM5 earbuds and truly appreciate your recommendation. Your positive experience inspires us to keep providing high-quality products.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
The best on the market!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF1000XM5 fit so much better and is much lighter than previous version. The sound is awesome, and I use them while I'm cutting grass. You cant beat the noise cancelling on these ear buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Hookman,
Thanks for the review and the 5-stars rating review! It is fantastic to hear that you are taking advantage of their top technology Noise Cancelling!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Works for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremelly high quality sound. Able to get good seal for max ANC. Very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, ChevyL!
We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that you are experiencing the extremely high-quality sound and getting a great seal for the best possible noise canceling. We designed them to be both comfortable and powerful, so it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony Earbuds - a worthy investment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something better than Apple earbuds, and these received the best reviews on various websites. Compared to Apple Airbuds Pro, the Sony earbuds sound much better, with deeper, richer sound. They are very comfortable for longer wear, and excellent for long, hands-free calls. My one complaint - it took me a while to notice the small R and L on each earbud, Overall, they are consistent with the top reviews and a great choice if you're looking to upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, Amazing! You've definitely made a great choice! We are so happy to know about your satisfaction with the exceptional sound & call quality, very comfortable fit design, and long-lasting battery life of your WF-1000XM5 compared to another brand. We greatly appreciate your input with the design of the earbuds. Thank you very much for the perfect star rating and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
10/10 in Quality and Performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my pair for a little over a year and I would buy them again if I lost these. They have excellent noise cancellation and the music is very good quality as well. My only problem is when I’m around lound noises, the person on the other line hear robotic voice or choppy sentences. Recently went through a full wash with a soaking option and after sitting in rice for 24 hours, theyre still working fine. I cant use the right one to oause music but the noise canceling works and the audio is almost perfect as before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CosM,
That's great to hear your WF-1000XM5 earbuds have been so impressive for over a year, with excellent noise cancellation and music quality, even surviving a full wash! We're sorry to hear about the voice quality issues you're experiencing during calls in noisy environments and the recent issue with the right earbud's pause function. For assistance with these specific issues, please connect with our support team.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Fit, Sound quality
Pricey but worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fit, I like the overall design and battery life. The noise cancelling is also very efffective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ItzelA,
That's awesome! We're glad that you can listen to your favorite music comfortably. We're happy that you appreciate the battery life as well as the noise canceling capability of our WF1000XM5. Thank you for choosing Sony! - Marco